BUSE EMEKSIZ OZER

Technical Support Team Lead at Robusta Cognitive Automation
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Contact Information
us****@****om
(386) 825-5501
Location
TR
Languages
  • İngilizce Professional working proficiency
  • Almanca Limited working proficiency

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Credentials

  • Get Started With StudioX
    UiPath
    Jan, 2023
    - Nov, 2024
  • Robotic Process Automation with Robusta RPA - Level 3
    Robusta Cognitive Automation
    Oct, 2022
    - Nov, 2024
  • Robotic Process Automation with Robusta RPA - Level 2
    Robusta Cognitive Automation
    Jun, 2022
    - Nov, 2024
  • Introduction to RPA and Automation
    UiPath
    Mar, 2022
    - Nov, 2024

Experience

  • Robusta Cognitive Automation
    • Netherlands
    • Software Development
    • 1 - 100 Employee
    • Technical Support Team Lead
      • Aug 2022 - Present

      Supporting the team to find a fast and correct solution to the requests of the customers.User and customer management via Jira Service Management and reporting of requests with JQLControl of Product's new version tests and documentation.Follow-up of new installations and version updates.Working in coordination with the R&D team, making bug-fixes and contributing to the addition of new capabilities to the product.

    • RPA Consultant Team Lead
      • Nov 2021 - Aug 2022

      Lead the analysis of business process automation requirements and conducting periodic update meetings with all stakeholders. Prioritization of processes requirements in line with project scope. Following and guiding the technical development of the team.

    • Business Analyst and RPA Developer
      • Dec 2020 - Nov 2021

      Technical analysis of a project and ensure the convenient RPA solutions, depending on this preparing the PDD.Providing Robusta RPA technical training.Designing the high-level process flow design for Pre-Sales processes. Developing necessary test scenarios and execute functional and UAT tests and follow-up the related defects.

  • D&R
    • Türkiye
    • Retail
    • 500 - 600 Employee
    • Supply Chain Executive
      • Dec 2017 - Jul 2019

      Managing all stock level of Multimedya products in 200 stores and 100K SKU.Allocating new products and new store selection.Optimizing obsolete/slow moving inventory and improves service levels.People Management (leadership, stakeholder management, team management)

    • Demand Planning Specialist
      • Feb 2017 - Dec 2017

      Management the demand and supply processes.Determine optimal stock levels and the market prioritizations according to sales requirements with supply planning team.Management of material informations, order and sales via SAP systems

  • CarrefourSA
    • Türkiye
    • Retail
    • 700 & Above Employee
    • Demand Planning Specialist
      • Sep 2015 - Dec 2016

      Determine weekly replenishment orders based on company goals. Giving discount orders in line with Category Department negotiations. Coordination with category management office and store managements and finance department. Preparing and analyzing stock reports Determine weekly replenishment orders based on company goals. Giving discount orders in line with Category Department negotiations. Coordination with category management office and store managements and finance department. Preparing and analyzing stock reports

  • Alternatif Bank
    • Türkiye
    • Banking
    • 700 & Above Employee
    • Project Management Intern
      • Feb 2015 - Aug 2015

      Project planning and prioritization according to PMI standards, adhering to the annual plan Coordinating the IT departments carrying out the project Project planning and prioritization according to PMI standards, adhering to the annual plan Coordinating the IT departments carrying out the project

  • Kale Grubu
    • Türkiye
    • Wholesale Building Materials
    • 700 & Above Employee
    • Production Intern
      • Aug 2014 - Oct 2014

      Stock control and product tracking related to production planning. Time and motion studies on the entire production line Stock control and product tracking related to production planning. Time and motion studies on the entire production line

  • Arval BNP Paribas Group
    • France
    • Financial Services
    • 700 & Above Employee
    • Business Efficiency and Systems Management Intern
      • Feb 2014 - Apr 2014

      Performance analysis of department and system improvement studies Performance analysis of department and system improvement studies

  • Teknosa
    • Türkiye
    • Retail
    • 700 & Above Employee
    • CRM Intern
      • Jun 2013 - Aug 2013

      Performing quality control and reporting of call center complaints Performing quality control and reporting of call center complaints

Education

  • Marmara University
    Industrial Engineer, 82/100
    2010 - 2015
  • Marmara Üniversitesi
    Yüksek Lisans (Master), Engineering Management
    2018 - 2019
  • Anadolu Üniversitesi
    Lojistik
    2015 - 2017

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