Pamela Renee Swanson
Senior Instructional Technologist at Thread HCM- Claim this Profile
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English Native or bilingual proficiency
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Japanese Elementary proficiency
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Spanish Elementary proficiency
Topline Score
Bio
Lianne Knox
Pam is the most patient trainer I have ever dealt with. I never had any of my customers say anything except how nice she is and how thorough she is with her training. I even had her train me and I would love to work with her again in the future. Any company would be lucky to have her working for them.
Akil Lloyd, SHRM-SCP
Pam is a highly engaged trainer, that I thoroughly enjoyed working with. Pam was not only able to train me on HR software, but she was also able to help me develop a mandatory D&I training for our agency. Pam's experience and professionalism, made my work projects go smoothly and efficiently, while helping us meet a tight deadline, that was necessary for grant reporting. I look forward to continuing our working relationship on future projects, that are currently being developed!
Andrei Hobson
Pam is a talented and energetic teacher, leader, and trainer. I have worked with Pam on training a wide variety of clients on HCM, Payroll, Time and Attendance, Custom Report Writing, Learning Development, and Onboarding. She excels at meeting the needs of the student and matching their best learning methods. Since having her help train our clients I have not gotten anything but rave reviews and how much they love working with and learning from Pam. I too, have found that working with Pam is an immense pleasure, as she is vested in leadership principles and lives them each day. She comes at any challenge with a positive attitude and creative thinking to overcome obstacles. Pam’s technical skills are robust and she readily navigates new software for training and provides amazing multi-format and multi-disciplinary training and classes. Her skills are well rounded and would suit any management position and bring to bear her leadership and HR experience and education in those positions.
Lianne Knox
Pam is the most patient trainer I have ever dealt with. I never had any of my customers say anything except how nice she is and how thorough she is with her training. I even had her train me and I would love to work with her again in the future. Any company would be lucky to have her working for them.
Akil Lloyd, SHRM-SCP
Pam is a highly engaged trainer, that I thoroughly enjoyed working with. Pam was not only able to train me on HR software, but she was also able to help me develop a mandatory D&I training for our agency. Pam's experience and professionalism, made my work projects go smoothly and efficiently, while helping us meet a tight deadline, that was necessary for grant reporting. I look forward to continuing our working relationship on future projects, that are currently being developed!
Andrei Hobson
Pam is a talented and energetic teacher, leader, and trainer. I have worked with Pam on training a wide variety of clients on HCM, Payroll, Time and Attendance, Custom Report Writing, Learning Development, and Onboarding. She excels at meeting the needs of the student and matching their best learning methods. Since having her help train our clients I have not gotten anything but rave reviews and how much they love working with and learning from Pam. I too, have found that working with Pam is an immense pleasure, as she is vested in leadership principles and lives them each day. She comes at any challenge with a positive attitude and creative thinking to overcome obstacles. Pam’s technical skills are robust and she readily navigates new software for training and provides amazing multi-format and multi-disciplinary training and classes. Her skills are well rounded and would suit any management position and bring to bear her leadership and HR experience and education in those positions.
Lianne Knox
Pam is the most patient trainer I have ever dealt with. I never had any of my customers say anything except how nice she is and how thorough she is with her training. I even had her train me and I would love to work with her again in the future. Any company would be lucky to have her working for them.
Akil Lloyd, SHRM-SCP
Pam is a highly engaged trainer, that I thoroughly enjoyed working with. Pam was not only able to train me on HR software, but she was also able to help me develop a mandatory D&I training for our agency. Pam's experience and professionalism, made my work projects go smoothly and efficiently, while helping us meet a tight deadline, that was necessary for grant reporting. I look forward to continuing our working relationship on future projects, that are currently being developed!
Andrei Hobson
Pam is a talented and energetic teacher, leader, and trainer. I have worked with Pam on training a wide variety of clients on HCM, Payroll, Time and Attendance, Custom Report Writing, Learning Development, and Onboarding. She excels at meeting the needs of the student and matching their best learning methods. Since having her help train our clients I have not gotten anything but rave reviews and how much they love working with and learning from Pam. I too, have found that working with Pam is an immense pleasure, as she is vested in leadership principles and lives them each day. She comes at any challenge with a positive attitude and creative thinking to overcome obstacles. Pam’s technical skills are robust and she readily navigates new software for training and provides amazing multi-format and multi-disciplinary training and classes. Her skills are well rounded and would suit any management position and bring to bear her leadership and HR experience and education in those positions.
Lianne Knox
Pam is the most patient trainer I have ever dealt with. I never had any of my customers say anything except how nice she is and how thorough she is with her training. I even had her train me and I would love to work with her again in the future. Any company would be lucky to have her working for them.
Akil Lloyd, SHRM-SCP
Pam is a highly engaged trainer, that I thoroughly enjoyed working with. Pam was not only able to train me on HR software, but she was also able to help me develop a mandatory D&I training for our agency. Pam's experience and professionalism, made my work projects go smoothly and efficiently, while helping us meet a tight deadline, that was necessary for grant reporting. I look forward to continuing our working relationship on future projects, that are currently being developed!
Andrei Hobson
Pam is a talented and energetic teacher, leader, and trainer. I have worked with Pam on training a wide variety of clients on HCM, Payroll, Time and Attendance, Custom Report Writing, Learning Development, and Onboarding. She excels at meeting the needs of the student and matching their best learning methods. Since having her help train our clients I have not gotten anything but rave reviews and how much they love working with and learning from Pam. I too, have found that working with Pam is an immense pleasure, as she is vested in leadership principles and lives them each day. She comes at any challenge with a positive attitude and creative thinking to overcome obstacles. Pam’s technical skills are robust and she readily navigates new software for training and provides amazing multi-format and multi-disciplinary training and classes. Her skills are well rounded and would suit any management position and bring to bear her leadership and HR experience and education in those positions.
Credentials
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Elearning Tips
LinkedInNov, 2020- Nov, 2024 -
Duolingo Spanish Fluency: Beginner (Estimated)
DuolingoMay, 2016- Nov, 2024 -
Enterprise Mobility Associate Accreditation
VMwareFeb, 2016- Nov, 2024 -
UltiPro
-Jun, 2013- Nov, 2024 -
Medical Terminology 350
-Jan, 1992- Nov, 2024 -
VMware Identity Manager Essentials
VMwareJan, 2017- Nov, 2024
Experience
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Thread HCM
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United States
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Human Resources Services
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1 - 100 Employee
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Senior Instructional Technologist
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Sep 2021 - Present
eLearning Contractor eLearning Contractor
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Owner, Chief Digital Learning Officer
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Jan 2018 - Present
• Partner with subject matter experts to design, develop, build, and implement effective, engaging, high-quality learning experiences • Conduct Needs Analysis • Identify the performance gaps of a target audience • Design Curriculum or Learning Program • Create learning experiences that close performance gaps • Develop Instructional Learning Materials • Promote healthy working relationships increasing communication, collaboration, partnerships, and relationships among team members • Ensure effective implementation of instructional products and programs Show less
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Ace Workforce Technologies, Inc.
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United States
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Human Resources
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1 - 100 Employee
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Senior Instructional Design Technologist, E-Learning Developer, Software Solutions Consultant
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Apr 2017 - Sep 2021
A Senior Instructional Designer and Software Demo Engineer serving four iSolved HCM Partners across the U.S. having 8 locations with 10,000+ customers (ACE Workforce Technologies, PayPro HCS., The Human Resources Consulting Group, and PayDay Workforce Technologies). Responsible for research, design, and delivery of asynchronous and synchronous learning. The training types include, face-2-face, E-Learning, Infographics, Training Videos, Job Aids, Management and Leadership Videos, Animation, Software Help Guides, Evaluations, Gamification, and Management of iSolved University, Learn and Grow LMS Software for internal and external clients. Design, develop, and deliver custom leadership courses in Articulate 360 Storyline and Rise for Emotional Intelligence, Four E’s of Best Business Practices, Best Practices for Excellent Customer Service, Parallel Thinking (Six Hat Theory), Civil Rights, Diversity / Inclusion and various leadership courses. Show less
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VMware
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United States
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Software Development
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700 & Above Employee
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SaaS Customer Success Manager
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Feb 2016 - Mar 2017
Operated as the point of contact for matters specific to our clients. Built and maintain strong, long-lasting customer relationships. Developed a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors. Ensured the timely and successful delivery of our solutions according to customer needs and objectives. Identified and grew opportunities within territory and collaborate with sales teams to ensure growth attainment. Assist with high severity requests or issue escalations as needed. Show less
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Ultimate Software
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United States
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Software Development
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700 & Above Employee
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HCM Software Trainer and Instructional Designer
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Sep 2009 - Nov 2015
Corporate Trainer and Instructional Designer A leader in Talent Development Management managed the development of quality adult learning content, timely and accurate curriculum delivery, and high NET Promoter scores. Drove actions to optimize customer experience and brand name the UltiPro Payroll Software product. Managed and maintained knowledge share through Analyzing, Developing, Delivering, and Evaluating core functional curriculum for UltiPro, Master Tax, Brainshark, Salesforce, and IMIGIT. Payment Services Support Coordinator A leader in Payment Services, ensuring quality training material, accuracy, and appropriate departmental work. Managing daily work activities, monitoring and reporting Salesforce activity. Strategic planning for increased internal and external customer service. Liaison between our customer’s and federal, state, and local tax agencies. Provide support for Brainshark, IMIGIT, KCS Articles, Salesforce, and UltiPro Payroll Software. Payment Services Activation Account Manager An account manager providing excellent customer service by providing guidance and assistance in using UltiPro software products and services. Ensuring accurate implementation of data conversion/translations, and data entry of payroll tax data into the organization’s tax operational system. Managing up to 100 customer tax implementation accounts, processing EFT payment method, banking setups, ensuring quality customer service that increased customer satisfaction, in turn, increased productivity for the organization. Payment Services Administrative Assistant As the HCM personal assistant to the Senior Manager of Payment Services, I managed office workflow, the hiring of temporary talent, internal and external customer relations, maintained accurate processing of Power of Attorney Records, EFT records, and customer records. Show less
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Enplas U.S.A.
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Plastics Manufacturing
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1 - 100 Employee
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Human Resources Assistant
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2008 - 2009
Oversaw the business administration workflow for human resources such as Benefits Administration (Medical, Dental, Life, AD&D, and LTD), corporate trainer, maintained monthly reports, coordinated business partners, and vendors to supply cost effective benefits and services, monitored and reported service performance vs. organization’s expectations. Acted as a liaison between employees and benefits vendors, driving standards of service and overseeing policy and procedure compliance to enhance increased customer satisfaction. •Increased internal customer satisfaction by fostering employee engagement, promoting cross-cultural, cross-functional, and increased positive relations using strategic interpersonal and communication skills. •Maintained and implemented New Hire, OSHA and safety training. •Drove human resources carrying cost inventory KPI, directly reporting to the Senior Human Resources Director. •Managed vendor research, negotiations, and relations to achieve the most efficient cost management and increased services. Show less
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YANMAR America
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United States
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Industrial Machinery Manufacturing
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200 - 300 Employee
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Manager, Human Resources
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Mar 2005 - Apr 2008
Oversaw Human Resources Business Administration workflow concerning Recruitment, Benefits Administration, Continued Language Education, Corporate training, OSHA Training, Inventory, coordinated business partners and vendors for cost effective benefits and services. Liaison for employees and benefits vendors, driving standards of services and overseeing policy and procedure compliance to enhance increased customer satisfaction. During a six-month period of searching for the H.R. Manager, I acted as the H.R. Manager where I opened the manufacturing plant, performed all HR Managerial duties, filed tax, oversaw payroll, and facilities maintenance management as well. This position taught me to reach out to key players on my team, seek information from our third party vendors, and to be bold when making decisions. •Effectively managed and conducted new hire orientation, associate engagement, and identified gaps related to communication among team members. •Drove vendor negotiations and coordination of English and Japanese Language Class, Benefits Administration, and talent management. •Managed record retention regarding human resources legal, payroll, benefits administration, and OSHA. •Representative for Yanmar through the Chamber of Commerce and Public Relations. Show less
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Education
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2013 - 2014
Shorter University
Master's degree, Organizational Leadership -
2018 - 2022
University of Phoenix
Doctor of Management - DM, Business, Management, Marketing, and Related Support Services -
2010 - 2012
Shorter University
Bachelor of Science in Management, Management -
2007 - 2010
University of Phoenix
Associate's of Science, Business Administration
Community
