Experience

Malley's Chocolates

• Retail
• 1 - 100 Employee

• Human Resources Director

  • Mar 2023 - Present

• Director Of Retail Operations and Human Resources Project Manager

  • Aug 2021 - Mar 2023


Provide A Ride
• United States
• Truck Transportation
• 1 - 100 Employee
• Operations Manager

  • May 2019 - Aug 2021


Bed Bath & Beyond

• United States
• Retail
• 700 & Above Employee

• Assistant General Manager Operations

  • Feb 2016 - May 2019

• Operations Manager/Customer Service Manager/ District Customer Service Manager

  • Dec 2013 - May 2019

  • Drive Sales and profitability through customer service, training programs, creating a fun and exciting work environment and holding employees accountable for metrics. • Conduct and facilitate all orientation and training programs focusing on retention, engagement, product knowledge, selling skills, and upholding our company standards. • Facilitate all training with the new Store Trainers in the district, follow-up on progress, provide structure outlines and restructure training and… Show more • Drive Sales and profitability through customer service, training programs, creating a fun and exciting work environment and holding employees accountable for metrics. • Conduct and facilitate all orientation and training programs focusing on retention, engagement, product knowledge, selling skills, and upholding our company standards. • Facilitate all training with the new Store Trainers in the district, follow-up on progress, provide structure outlines and restructure training and approach based on individual trainer and employee. • Promote a positive and rewarding environment by ensuring an open door policy, contests, and acknowledgement of his or her efforts in a team setting. • Integrate and create training university classes into the weekly and monthly workload. • Conduct Job Fairs for multiple locations • Develop new strategies to train, coach, and promote a success. • Successfully manage and develop consultants and peer managers for the Registry Business throughout the district. • Successfully increased profit recovery from 20.9% in 2016 to 25.00% in 2017 through finding areas of improvements in vendor relations and productivity. • Assist and support the managers within the stores in Operational Excellence - Researching new ways to increase profitability through vendor relations and supply chain. • Other positions I have held: District Customer Service Manager, Operations Manager



Pier 1 Imports

• United States
• Furniture and Home Furnishings Manufacturing

• General Manager/Field Operations Leader

  • Mar 2013 - Dec 2013

  • Responsible for overall operations, sales, payroll processing, employee relations, training and development, and increasing internal and external customer experience. • Conducted monthly safety meetings to ensure state compliance in all safety programs. In addition, formed a safety commit to ensure the work environment was safe and accident free • Ensured all State and Federal employment laws were in place and all associates adhered to all laws through training and leading by… Show more • Responsible for overall operations, sales, payroll processing, employee relations, training and development, and increasing internal and external customer experience. • Conducted monthly safety meetings to ensure state compliance in all safety programs. In addition, formed a safety commit to ensure the work environment was safe and accident free • Ensured all State and Federal employment laws were in place and all associates adhered to all laws through training and leading by example. • Led the region in implementing and devising new strategies for incorporating new programs into the store locations, such as Division of Responsibilities for the management team and increasing efficiency and productivity with freight processing. • Increased customer experience by 22%, increased sales by 8%. Show less • Responsible for overall operations, sales, payroll processing, employee relations, training and development, and increasing internal and external customer experience. • Conducted monthly safety meetings to ensure state compliance in all safety programs. In addition, formed a safety commit to ensure the work environment was safe and accident free • Ensured all State and Federal employment laws were in place and all associates adhered to all laws through training and leading by… Show more • Responsible for overall operations, sales, payroll processing, employee relations, training and development, and increasing internal and external customer experience. • Conducted monthly safety meetings to ensure state compliance in all safety programs. In addition, formed a safety commit to ensure the work environment was safe and accident free • Ensured all State and Federal employment laws were in place and all associates adhered to all laws through training and leading by example. • Led the region in implementing and devising new strategies for incorporating new programs into the store locations, such as Division of Responsibilities for the management team and increasing efficiency and productivity with freight processing. • Increased customer experience by 22%, increased sales by 8%. Show less



Barnes & Noble

• United States
• Retail
• 1 - 100 Employee

• Store Manager/GM/Market Trainer

  • Aug 1999 - Nov 2012

  • Managed, developed, trained, and lead a team of 110 employees in a $12 million dollar flagship location while executing all retail store operations (Budgeting & Cost Controls, Inventory Management, and Performance Management). In addition, training and developing store managers in the other three Rochester, NY stores. • Conducting group orientation, interviewing, job fairs, and exit interviews for the Rochester Market • Integrated the business within the community by hosting events… Show more • Managed, developed, trained, and lead a team of 110 employees in a $12 million dollar flagship location while executing all retail store operations (Budgeting & Cost Controls, Inventory Management, and Performance Management). In addition, training and developing store managers in the other three Rochester, NY stores. • Conducting group orientation, interviewing, job fairs, and exit interviews for the Rochester Market • Integrated the business within the community by hosting events through author signings, book fairs for not for profit organizations, and off-site events. • Administered and wrote performance reviews and goal development plans for peer managers • Worked with Home Office to develop new interview guides and training curriculum that is used throughout the company.. • Successfully increased community relations business from $500k to $1.1 million dollars by working with inner city schools and creating institutional business through reading programs and grants, Show less • Managed, developed, trained, and lead a team of 110 employees in a $12 million dollar flagship location while executing all retail store operations (Budgeting & Cost Controls, Inventory Management, and Performance Management). In addition, training and developing store managers in the other three Rochester, NY stores. • Conducting group orientation, interviewing, job fairs, and exit interviews for the Rochester Market • Integrated the business within the community by hosting events… Show more • Managed, developed, trained, and lead a team of 110 employees in a $12 million dollar flagship location while executing all retail store operations (Budgeting & Cost Controls, Inventory Management, and Performance Management). In addition, training and developing store managers in the other three Rochester, NY stores. • Conducting group orientation, interviewing, job fairs, and exit interviews for the Rochester Market • Integrated the business within the community by hosting events through author signings, book fairs for not for profit organizations, and off-site events. • Administered and wrote performance reviews and goal development plans for peer managers • Worked with Home Office to develop new interview guides and training curriculum that is used throughout the company.. • Successfully increased community relations business from $500k to $1.1 million dollars by working with inner city schools and creating institutional business through reading programs and grants, Show less