Learning Experience Design Manager

• Oct 2022 - Present

Senior College Advisor

• Aug 2021 - Present

Technical Instructional Designer

• Feb 2022 - Aug 2022

- Outline the project scope and deliverables with upper-level management for new business management system product training- Research, review, and analyze current product training documents, actively participate in current product training, and engage with current trainees to gain further insight- Administer informal interviews and surveys for internal support and upper-level management, synthesize and code data, present findings to key stakeholders with professional recommendations on training, culture, and retention enhancements- Review new product releases for trainings, provide constructive feedback, and aid in the development of LCMS product courses

Instructional Designer II

• Aug 2021 - Mar 2022

- Consult with SME and key stakeholders on new internal video platform, conduct research, and prepare a detailed design document for an onboarding instructor-led training course - Develop, lead, and manage execution of detailed project plans including resources and timelines - Build training materials in Xyleme’s Cloud Knowledge Management System and become a proficient Xyleme editor - Consult with SME and key stakeholders on new internal video platform, conduct research, and prepare a detailed design document for an onboarding instructor-led training course - Develop, lead, and manage execution of detailed project plans including resources and timelines - Build training materials in Xyleme’s Cloud Knowledge Management System and become a proficient Xyleme editor

Instructional Designer

• May 2021 - Aug 2021

- Develop technical instructional design trainings, provide quality assurance, sync audio and visual content, export and upload to learning management system for employee use at Aireon, a company revolutionizing the global aviation industry.- Design micro-learning content from previously written blog posts to increase consumer attraction- Provide technical writing assistance for the Department of Veteran Affairs Electronic Health Record Modernization via 508 compliance- Utilize the ADDIE model and adult learning theory to develop an equity workshop- Convert organizational material into Panviva’s Cloud Knowledge Management System and become Panviva certified in Administration and Implementation processes

Program Coordinator

• Aug 2019 - May 2021

- Develop and facilitate virtual instructor led program curriculum based on the ADDIE model in order to assist relationship development and college transition for key stakeholders- Administer professional development training opportunities to over 120+ stakeholders- Design & facilitate orientation training to 100+ mentors placing emphasis on culture, diversity, and inclusion to help foster meaningful mentor-mentee matches- Utilize the ADDIE model and adult learning theory to analyze data, develop organizational curriculum for programs, design workshop and training material, as well as implement and evaluate key metrics- Collaborate with SME’s to produce organizational resources and training materials for stakeholders to be distributed over an LMS- Recruit, onboard, match, and manage 50+ community mentors for new and existing Scholars- Create assessments to measure strategic goal achievement and analyze feedback to conduct needs assessments and gap analysis

College Advisor

• Jul 2017 - Jun 2019

- Consult 1700+ students at a Title I high school, obtaining a 21% increase in college applications, 58% increase in acceptances, and 100% parent-engagement - Interview and administer hands on training to first-year College Advisers in the South East region and support the implementation of strategic plans for the academic year- Design and articulate student, staff, and parent training on skill development, creating a college going culture, and on processes throughout the college application process to increase higher education enrollment- Re-establish the Carolina College Advising Corps within the school, designing and implementing a strategic plan focusing on college enrollment and the college-going culture within the school- Found the college ambassador internship in 2018 to advocate college awareness, train on skill development, and implement interactions between post-secondary institutions and students

Administrative Assistant

• Mar 2017 - Jul 2017

- Address and respond to incoming/outgoing calls and correspondence- Create and maintain confidential patient files; verify and update patient notes and alerts- Check patients in and out, schedule appointments, administer appointment cards, issue requested excuse notes- Distribute new patient packets to new patients, clearly explain the documents, go over company policies and HIPAA laws- Register and process new patients ID and insurance cards, verify insurance benefits via phone call or online- Manage co-payments and/or coinsurance and billing, post charges to patient accounts- Check accounts receivables and administer phone calls to patients with outstanding balances- Print provider worksheets, encounter forms, assistant day sheets, review notes, check CPT codes and payment amounts- Close out the receipt machine, lock the daily deposit, and lock the office doors

Sales Associate

• Jun 2013 - May 2017

- Maintain the cleanliness, restocking, and organization of the store- Place online orders; input customer emails; create weekly store sale goal tables, and perform data entry- Assist in quarterly inventory of the entire store, scanning all merchandise in every department; working as a team- Assist in opening and closing of the store, counting the bank deposit, and cashier drawers- Answer the phone, scan, copy, fax, and print documents- Operate a cash register; accepting cash, credit cards, and checks- Assist in dropping off bank deposits & getting change for drawers- Uphold store policies and perform well on quarterly audits

Community Outreach Coordinator

• Sep 2016 - Dec 2016

- Research, compile, and analyze data from domestic abuse organizations in all 50 states to design a well- functioning digital repository- Contribute to website development, meetings with organizations, grant applications, and marketing- Evaluate professional presentations on research based projects and offer training to faculty and students with upcoming research sessions- Support the planning, editing, preparation, and creation of a digital repository and social media campaign - Research, compile, and analyze data from domestic abuse organizations in all 50 states to design a well- functioning digital repository- Contribute to website development, meetings with organizations, grant applications, and marketing- Evaluate professional presentations on research based projects and offer training to faculty and students with upcoming research sessions- Support the planning, editing, preparation, and creation of a digital repository and social media campaign

Student Intern

• May 2015 - Apr 2016

- Develop internship curriculum for interns transitioning out of the office to develop workforce skills and administer a training plan/orientation for incoming interns- Assist the Associate Dean for Retention and Retention Specialist with special projects- Conduct a thorough analysis of the departments website, intern projects, and event planning logistics- Research scholarly articles on college student success, retention, and growth mindset to aid in the development of the department & grant writing resources

Office Assistant

• Feb 2015 - Apr 2016

- Greet faculty, students and staff; create schedules for the office, manage centralized communication and mail distribution- Receive, date, and sign confidential documents and petitions for dispensation to campus deans- Perform general office duties (i.e. file, copy, scan, data entry, answer incoming calls, operate a switchboard) - Assist in event planning, conduct inventory of office supplies and refreshments, set up and break down conference room