Experience

NetWolves

• United States
• Telecommunications
• 1 - 100 Employee

• Project Manager

  • Nov 2014 - May 2016

  Tampa/St. Petersburg, Florida Area Project Management Professional - Managed Network Provider (MNP) that designs and delivers efficient and cost-effective multi-network and multi-technology solutions that work. Providing a complete single-source solution that includes design, network redundancy, application device management, real-time network monitoring, reporting and support systems, all on a single invoice.



Verizon Business

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Project Manager

  • Nov 1993 - Aug 2013

  Manage day-to-day projects for multiple accounts by maintaining control and responsibility for the entire installation and implementation process with recurring monthly revenue of $1+ million-account base. - Coordinated 150 Operating Centers completing E911 Certifications. - Developed Product Catalog which included management of Sales, Vendors, IT requirements, Products, Marketing, Internal / External Customers. - Assembled Portal Products and Services for High Speed… Show more Manage day-to-day projects for multiple accounts by maintaining control and responsibility for the entire installation and implementation process with recurring monthly revenue of $1+ million-account base. - Coordinated 150 Operating Centers completing E911 Certifications. - Developed Product Catalog which included management of Sales, Vendors, IT requirements, Products, Marketing, Internal / External Customers. - Assembled Portal Products and Services for High Speed Internet, Help Desk, Voice and Key Systems, Technical Support, Vendor estimating 50K+ product parts. - Lead development and documentation of end-to-end processes and procedures to support the delivery of in scope Product Catalog services to meet customer interface and contractual requirements. - Monitored processes and lead improvement efforts as required maintaining optimum effectiveness and responding to changing product delivery processes and customer requirements. - Communicated User Acceptance Testing (UAT) Monthly Health Checks / Regression Testing to ensure successful releases to provide accurate ordering fulfillment and conducted to determine the requirements of a specification or contract are met. - Maintained continuous alignment of program scope with strategic business objectives, and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent. - Articulated monthly Dashboard reports tracking Project Managers reported hours, travel expenses and revenue billing for the Professional Services program, future opportunities and client issues. - Managed all Professional Service hours and Forecasting reports to the customer the last 4-months and recovered unbilled revenue totals of $510,000 the largest amendment to date. Show less



MCI/Verizon Business

• Supervisor Order Entry

  • Nov 1993 - Nov 1999

  - Hired, developed, educated and supervised 15 Account Consultants throughout Florida to manage track and coordinate customer orders for voice and data services. - Supported and organized 5 teams to monitor recurring monthly revenue of $1+ million-account base. - Corroborated with Human Resources to identify and provide process training in order entry, provisioning and coordination. - Published employee procedures book, trained 15 consultants in the new processes and… Show more - Hired, developed, educated and supervised 15 Account Consultants throughout Florida to manage track and coordinate customer orders for voice and data services. - Supported and organized 5 teams to monitor recurring monthly revenue of $1+ million-account base. - Corroborated with Human Resources to identify and provide process training in order entry, provisioning and coordination. - Published employee procedures book, trained 15 consultants in the new processes and procedures in a one-year period. Show less



Independent Contractor

• Draftsperson

  • Nov 1977 - Oct 1993

  - Drafted all Telecom facilities for Cabling, Installation, Technology, Equipment Engineering, Outside Plant and Records support.