Experience

Convoy Inc

• United States
• Transportation, Logistics, Supply Chain and Storage
• 500 - 600 Employee

• Senior Quality and Compliance Specialist

  • Mar 2021 - Nov 2022

  Seattle, Washington, United States Responsible for the management of carrier performance. This entailed defining how carriers are measured, communicating and upholding those expectations, and management of carriers that did not adhere to the expectations. The end goal of this was to ensure customer KPIs were met or exceeded, thus increasing Convoy's ability to win more volume.

• Operations Specialist

  • Sep 2019 - Mar 2021

  Greater Seattle Area End-to-end management of B2B freight. Specifically worked on the Niagara bottling account, and was responsible for managing any issues which arose on a shipment. - Handled escalated calls with carriers, engaging in de-escalation techniques to move issues forward. - SOP creation: Created standard operating procedures for new and existing processes to enable scalability. - Process definition / Improvement: Management of new programs for Niagara bottling from pre-launch to post launch.… Show more End-to-end management of B2B freight. Specifically worked on the Niagara bottling account, and was responsible for managing any issues which arose on a shipment. - Handled escalated calls with carriers, engaging in de-escalation techniques to move issues forward. - SOP creation: Created standard operating procedures for new and existing processes to enable scalability. - Process definition / Improvement: Management of new programs for Niagara bottling from pre-launch to post launch. Included defining what processes should be followed, identifying gaps, key success metrics, and further iteration after launch.



Unum

• United States
• Insurance
• 700 & Above Employee

• Sales Support Coordinator

  • Jun 2017 - Jun 2019

  Greater Seattle Area • Administrative Support: to management and other employees by aiding with scheduling, expense management, travel arrangements, creating/gathering meeting materials, etc. • Customer Service: working with broker firms and clients to provide timely and accurate services/deliverables • Microsoft Suites: working with a variety of Microsoft tools from Excel, PowerPoint, Word, etc.. to streamline processing and create more synthesized reports • Salesforce: effectively utilizing this tool to… Show more • Administrative Support: to management and other employees by aiding with scheduling, expense management, travel arrangements, creating/gathering meeting materials, etc. • Customer Service: working with broker firms and clients to provide timely and accurate services/deliverables • Microsoft Suites: working with a variety of Microsoft tools from Excel, PowerPoint, Word, etc.. to streamline processing and create more synthesized reports • Salesforce: effectively utilizing this tool to create reports, log customer information, access vital account information, and ensure that the Sales team has access to all necessary data • Project Management: assisting Sales Reps and ensuring that projects are on-schedule and deliverables are ready by deadlines • Process Review: updating processes/best practices to help create more efficiency within the organization Show less



Extra Mile Marketing

• United States
• Advertising Services
• 1 - 100 Employee

• Marketing Assistant

  • Oct 2016 - Jun 2017

  Bellevue, WA • Event Planning: helping project managers plan and coordinate events • Administrative Tasks: supply management, creating/gathering materials for specific projects, etc. • Project Management: assisting in managing internal and external marketing projects for enterprise technology companies • Research Management: finding background on companies and their products to have a complete understanding of their product/service offering • Blog Writing: managing the LinkedIn page and writing… Show more • Event Planning: helping project managers plan and coordinate events • Administrative Tasks: supply management, creating/gathering materials for specific projects, etc. • Project Management: assisting in managing internal and external marketing projects for enterprise technology companies • Research Management: finding background on companies and their products to have a complete understanding of their product/service offering • Blog Writing: managing the LinkedIn page and writing content to post on the company website • Microsoft Suites: working with Publisher, Excel, OneNote, etc. to create marketing materials Show less



University of Washington

• United States
• Higher Education
• 700 & Above Employee

• Teaching Assistant

  • Mar 2016 - Jun 2017

  Seattle, Washington Was a teaching assistant for Ruth Huwe in her Organizational Behavior (MGMT 300) class for multiple quarters. Tasks included grading assignment and papers.



Pandora

• Denmark
• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• Sales Specialist

  • Jul 2016 - Dec 2016

  Seattle, WA • Communication: working with customers to figure out their needs and what products match those needs • Reading customers: recognizing buying signals • Add-on selling: finding more products that fit the customers’ needs • Customer Service: providing all customers with the best possible experience and creating a connection while also working to maintain that connection through clienteling



University of Washington Intercollegiate Athletics

• United States
• Spectator Sports
• 100 - 200 Employee

• Marketing Intern

  • May 2015 - May 2016

  Seattle, WA • Production aspect of sporting events: writing full game scripts, coordinating promotional aspect of events, etc. • Time management and organizational skills: making sure that everything is done correctly and on time so that events work without any problems • Managing of other people for game entertainment



UW Alpha Phi

• Internal Director of Chapter Events

  • Oct 2014 - Oct 2015

  Seattle, WA Planning and executing chapter's Grab-A-Date events which involves contacting venues, organizing transportation, crowd control, handling payments between the chapter and the businesses, etc.

• Assistant Bid Day Chair/Sunshine Chair

  • Oct 2013 - Oct 2014

  Seattle, WA Assistant Bid Day Chair: Plan and coordinate with the Bid Day Chair to make sure the sorority bid day goes smoothly and everything is done correctly. This involved ordering supplies, making things, decorating, getting volunteers to help, etc. Sunshine Chair: Throughout the year I would make treats during times that tend to be higher stress (midterms and finals). I would also put up inspirational quotes around the house once every two weeks and also try to find other little things to help… Show more Assistant Bid Day Chair: Plan and coordinate with the Bid Day Chair to make sure the sorority bid day goes smoothly and everything is done correctly. This involved ordering supplies, making things, decorating, getting volunteers to help, etc. Sunshine Chair: Throughout the year I would make treats during times that tend to be higher stress (midterms and finals). I would also put up inspirational quotes around the house once every two weeks and also try to find other little things to help keep peoples spirits up.



University of Washington

• United States
• Higher Education
• 700 & Above Employee

• Residential Hall Desk Host

  • Jun 2014 - Jun 2015

  Seattle, WA Sorting packages and letter mail, getting packages for residents, helping out residents when they get locked out, sorting out problems of residents and guests



YMCA of the USA (National Resource Office)

• United States
• Non-profit Organizations
• 700 & Above Employee

• Lifeguard/Swim Instructor

  • Sep 2012 - Jul 2013

  Olympia, WA Teaching swim lessons, making sure all participants and guests were behaving in a way that is safest for their selves and those around them