L3 Systems Engineer

• Jan 2020 - Present

Level 2 Support Analyst

• Aug 2019 - Jan 2020

L2 Support Analyst

• Jan 2019 - Jan 2020

Desktop / Server Support Technician

• Jun 2016 - Jan 2019

Administering, maintaining and installation of a large variety of IT systems at onsite at client premises, this involves supporting 2000+ users to meet SLA's. - Identify and solve computer / server software, hardware and website issues.- Accurate and clear reporting of day-to-day tasks and urgent incidents- Timely and reliable time sheeting with Connectwise software.- Management and troubleshooting of HP and AT switches.- Configuration, installation and maintenance of Aruba products.- Proficient policy management, troubleshooting and log diagnostics with Fortigate.- Responsible for disaster recovery, backup jobs, tape hardware and site security.- Management, scheduling and deployment of digital signage hardware and software.- Troubleshooting escalated service tickets and supporting other technicians on site or remotely.- Training new or existing staff on different technologies, devices or products. - Update and maintain computer inventory and surplus equipment- Maintain and resolve issues on LAN/WAN, VoIP telephone and other computing equipment.- Maintain and manage Active Directory and other Administrative Tools.- Maintain passwords, data integrity and file system security for computing environment.- Interact with vendor support contacts to resolve technical problems with desktop computing equipment and software.- Recommend and implement upgrades on systems to ensure longevity.- Establish VPN access for all remote users.- Assist in technical upgrading and maintaining of entire desktop systems.- Support in testing and deployment of new applications and systems.

Web Sales Assistant

• Jan 2015 - Jun 2016

Process of web sales and responding to customer enquiries, also editing web content for designated categories for the website.- Helping customers through phone, email and live chat.- HTML coding editing for product content.- Efficient processing and set up of sale quotes and orders for customers.- Advising customers on purchases to suit their needs.- Experience with CRM interface and website backend functions.- Excellent time management and reaching KPI quotas. Process of web sales and responding to customer enquiries, also editing web content for designated categories for the website.- Helping customers through phone, email and live chat.- HTML coding editing for product content.- Efficient processing and set up of sale quotes and orders for customers.- Advising customers on purchases to suit their needs.- Experience with CRM interface and website backend functions.- Excellent time management and reaching KPI quotas.