Experience

Pierce Group - Riders in Ecommerce

• Sweden
• Sporting Goods Manufacturing
• 100 - 200 Employee

• • Sep 2021 - Present

  - Create training programmes for new and existing employees- Liaise with managers to determine training and Business needs - Deliver training and coordinate mentoring - Assess performance to identify skill gaps- Prepare and update presentations and learning materials - Form Cross functional meetings to increase the efficiency of the teams- Maintaining and optimizing working tools and systems for the best Customer Experience

• • Oct 2019 - Sep 2021

  - Oversaw team of 15 customer service professional assisting online buyers customers.- Create an inspiring team environment with an open communication culture- Discover training needs and provide coaching- Organize workload distribution with clear guidance and instructions- Conduct regular business meeting with team and managers- Evaluate KPI and annual reviews - Track record reports to grow and find new strategies

• • Jun 2018 - Oct 2019

  - E-commerce mail support specialist



Centre Cos

• Barcelona, Catalonia, Spain

• Front Office + Back Office

  • Mar 2016 - Jun 2018

  - Mailing, Appointments, Agenda management - Back Office Administration, - Front Office receptionist - Responsible for the image and social media content Achievements: - Increased visibility and visits to social media and web page - Optimization of the agenda - Mailing, Appointments, Agenda management - Back Office Administration, - Front Office receptionist - Responsible for the image and social media content Achievements: - Increased visibility and visits to social media and web page - Optimization of the agenda



SELLBYTEL Group Spain

• Spain
• Outsourcing and Offshoring Consulting
• 200 - 300 Employee

• • Nov 2013 - Dec 2015

  - Coordination, supervision and motivation of international team. - Oversee daily operations- Conducting meetings, video conferences- Set KPI goalsAchievements:- High performance team results

• • Jul 2012 - Nov 2013

  - Incoming calls for technical troubleshooting and support, efficient calls logging- Active listening identifying technical, personal and emotional needsAchievements: - Mentoring newcomers transmitting my senior experience and confidence



Heartfulness Institute

• United States
• Wellness and Fitness Services
• 100 - 200 Employee

• • Jul 2010 - Feb 2012

  - Managing, developing, coordinating and conducting training programs- Coordination of international Group of 50 people

• • Sep 2009 - Jul 2010

  - Organization and coordination of the reception services, accommodation and agenda- Reference person to meet customer requirements and look for solutionsAchievements: - Redefinition of the filing system saving 70% of searching time



Pompadour Té Srl

• Bolzano y alrededores, Italia

• Business Contracts Management

  • Jul 2007 - Jul 2009

  - Administration, exports documentation and logistics. Tracking incidents - Evaluating customer specific business needs to reach common contract agreements - Consolidating relations with the sales force to build mutual trust and confidence environment Achievements: - New jobs position created to adapt my profile - Communication improvement within departments reducing claims collection at 100% - Administration, exports documentation and logistics. Tracking incidents - Evaluating customer specific business needs to reach common contract agreements - Consolidating relations with the sales force to build mutual trust and confidence environment Achievements: - New jobs position created to adapt my profile - Communication improvement within departments reducing claims collection at 100%



Symantec

• United States
• Software Development
• 700 & Above Employee

• • Mar 2004 - Aug 2006

  - Supervision, coordination and motivation of international team. Evaluating one to one challenges- Mediation between different departments- Initiative to forecast, identify and resolve potential issues within the team and the accounts- Conducting business meetings, video conferences and quality auditing Achievements: - Team motivation and reducing absenteeism by 40%

• • Jun 2002 - Mar 2004

  - Managing a portfolio of international accounts for after sales order service- Data entry ensuring legal requirements and documentations are met



technoLASA Srl GmbH

• 1 - 100 Employee

• Personal Assistant to Director

  • Oct 1999 - Jan 2002

  - Secretarial and administrative tasks. Events, meetings and travel organization - Managing and coordinating warehouse, shipments and logistics activities - Arranging and participating in national and international Trade Fairs - English speaking First contact and translator for UK and Taiwan suppliers Achievements: - Reducing travel and trade fairs expenses - Reduced transportation costs with improved delivery times - Secretarial and administrative tasks. Events, meetings and travel organization - Managing and coordinating warehouse, shipments and logistics activities - Arranging and participating in national and international Trade Fairs - English speaking First contact and translator for UK and Taiwan suppliers Achievements: - Reducing travel and trade fairs expenses - Reduced transportation costs with improved delivery times