Giles Hastie
Senior IT & Infrastructure Manager at Causeway Technologies- Claim this Profile
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Bio
Luke Stephenson
Giles is a fantastic person and extremely personal, approachable and considerate as a manager. I’ve had the pleasure of working with Giles on many projects, from the operational scale to the enterprise infrastructure scale. Giles’ approach and uniquely calm, collected, well informed and confident. By recognising the skills and strengths of his team and those around him, Giles is able to confidently focus on the delivery of results maintaining the highest possible standards throughout. I would not hesitate to work with Giles again.
Chris Faulkner
I have known Giles for many years and can honestly say he is an exceptional IT professional. Giles has fantastic project management and leadership skills that have anabled him to deliver a fantastic service to the staff and students at the University. His knowledge of IT standards processes, infrastructure and application delivery are exceptional which I believe make him an extremely valuable asset to any organisation.
Luke Stephenson
Giles is a fantastic person and extremely personal, approachable and considerate as a manager. I’ve had the pleasure of working with Giles on many projects, from the operational scale to the enterprise infrastructure scale. Giles’ approach and uniquely calm, collected, well informed and confident. By recognising the skills and strengths of his team and those around him, Giles is able to confidently focus on the delivery of results maintaining the highest possible standards throughout. I would not hesitate to work with Giles again.
Chris Faulkner
I have known Giles for many years and can honestly say he is an exceptional IT professional. Giles has fantastic project management and leadership skills that have anabled him to deliver a fantastic service to the staff and students at the University. His knowledge of IT standards processes, infrastructure and application delivery are exceptional which I believe make him an extremely valuable asset to any organisation.
Luke Stephenson
Giles is a fantastic person and extremely personal, approachable and considerate as a manager. I’ve had the pleasure of working with Giles on many projects, from the operational scale to the enterprise infrastructure scale. Giles’ approach and uniquely calm, collected, well informed and confident. By recognising the skills and strengths of his team and those around him, Giles is able to confidently focus on the delivery of results maintaining the highest possible standards throughout. I would not hesitate to work with Giles again.
Chris Faulkner
I have known Giles for many years and can honestly say he is an exceptional IT professional. Giles has fantastic project management and leadership skills that have anabled him to deliver a fantastic service to the staff and students at the University. His knowledge of IT standards processes, infrastructure and application delivery are exceptional which I believe make him an extremely valuable asset to any organisation.
Luke Stephenson
Giles is a fantastic person and extremely personal, approachable and considerate as a manager. I’ve had the pleasure of working with Giles on many projects, from the operational scale to the enterprise infrastructure scale. Giles’ approach and uniquely calm, collected, well informed and confident. By recognising the skills and strengths of his team and those around him, Giles is able to confidently focus on the delivery of results maintaining the highest possible standards throughout. I would not hesitate to work with Giles again.
Chris Faulkner
I have known Giles for many years and can honestly say he is an exceptional IT professional. Giles has fantastic project management and leadership skills that have anabled him to deliver a fantastic service to the staff and students at the University. His knowledge of IT standards processes, infrastructure and application delivery are exceptional which I believe make him an extremely valuable asset to any organisation.
Experience
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Causeway Technologies
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United Kingdom
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Software Development
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200 - 300 Employee
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Senior IT & Infrastructure Manager
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Apr 2022 - Present
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IT Manager
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Jan 2020 - Present
Management, leadership and mentoring of the internal IT Team. Providing in-house technical expertise whilst promoting industry best practice.
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Saïd Business School, University of Oxford
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United Kingdom
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Education Management
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700 & Above Employee
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Head of IT Administration & Services
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Nov 2011 - Dec 2019
• Responsible for IT Infrastructure, Applications and Service Delivery across 4 sites in Oxford, UK. • Managing the IT Operational Agenda and Service Improvement Plan• Responsible for a £2.5m IT Operational Budget• Leading teams of employees and contractors to ensure effective service delivery• Supplier and Vendor Management – building relationships, regular account and service reviews, managing SLAs, incidents and root cause analysis with a number of third party suppliers• Business Relationship Management , Incident and Major Incident Management, Change ManagementSpecific Achievements:• Designed and implemented 3 year IT Strategic plan as part of IT Senior Management Team• Responsible for project to migrate >100 servers in aging on-site infrastructure to outsourced Managed Virtual Data Centre• Implemented ITIL standards across the IT Service Delivery function including: Incident and Major Incident Management, Change Advisory Board, Service Catalogue, Incident and Request ITSM management, Service Transition and Continual Service Improvement• Managed the outsourcing of maintenance and support of a complex Cisco Network which significantly improved the quality of IT service to the business• Manged the merger of two separate IT Service Desk Teams into one centrally located structured function• Responsible for Software Asset Management project which audited application licencing and achieved over 90% confirmed compliance to date• Instrumental in conducting improved communication plan to the business leads and business unit heads in order to improve relationships between IT and the business• Successful completion of new office and office move projects under tight deadlines, to or under budget Show less
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Deputy Head of IT
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May 2008 - Nov 2011
• Responsible for IT Infrastructure, Applications and Service Delivery across 2 sites in Oxford, UK. • Deputised for Head of IT• Responsible for a £0.5m IT Operational Budget• Direct management of Service Desk Team and Infrastructure 3rd Line Team
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Brand Addition
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United Kingdom
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Advertising Services
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200 - 300 Employee
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Head of IT
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2002 - 2008
Managed the support, infrastructure and development teams across multiple worldwide locations.
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Senior Network Administrator
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1998 - 2002
Server and network administrationCisco router configurationCitrix implementation across remote offices2nd line supportDatabase administrationWeb systems management
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Education
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1991 - 1997
The Manchester Metropolitan University
Applicable Mathematics and Computing, Computing -
Bridgewater School
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