Experience

Digital Works Group (UK)

• United Kingdom
• Business Consulting and Services
• 1 - 100 Employee

• Chief Solutions Architect

  • May 2014 - Present

  At Digital Works Consulting we pride ourselves on assisting businesses, big and small, UK based or international, to successful digital business. Working with clients in sectors such as payments, telecoms, e-commerce, entertainment, gaming, marketing services, technology and data solutions. Offering strategy, project delivery, product management, build, acceleration / business development and monetisation expertise. Delivered from a team of experienced digital veterans, who’ve been there and done that, on a consulting or interim basis. And we do this by building long-term partnerships with our clients. Getting to know them inside out, understanding how they operate, and always being there when they need us. That’s what we’re really all about. Your success. In digital. Which is why we can count the following blue-chips, mid-tier and start-ups as valuable clients of ours: * MasterCard * Paypal * Kalixa Payments Group * Ukash * Virgin Media * eBay * Seatwave * Royal Mail * VAG * Bash Gaming * Smeebi * UK Broadband * Wordtracker * & many more... Digital Works Consulting is part of Digital Works Group, an innovative group of companies aimed at assisting digital business. We comprise a number of companies spanning consultancy to investment. www.digitalworksconsulting.com Show less



Colt Technology Services

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Solutions Architect

  • Dec 2013 - Apr 2014

  Colt have a major programme to implement and improve automation from quotation though to fulfilment. Produced enterprise data model to underpin the architecture - identifying gaps in data capture, or recognising that key data was not being retained at all or with sufficient level of detail. Key focus on detailing what data is shared with customers and the modelling of pricing and costing of 3rd party OLO providers Colt have a major programme to implement and improve automation from quotation though to fulfilment. Produced enterprise data model to underpin the architecture - identifying gaps in data capture, or recognising that key data was not being retained at all or with sufficient level of detail. Key focus on detailing what data is shared with customers and the modelling of pricing and costing of 3rd party OLO providers



Clarity

• Australia
• Telecommunications
• 1 - 100 Employee

• Chief Solutions Architect (Consulting)

  • Jan 2012 - May 2013

  Consulting architect to a number of projects for mobile operatorsVietnam Mobile Services (Vietnam)Mobile Service Assurance for 43m subscriber mobile operator covering Inventory, Discovery, Incident & Problem Management, Alarm Capture and Correlation, Performance Management.Provide consultancy and design assurance to 3rd part implementation and integration (Ericsson)Axiata (Malaysia)Project on Customer Experience Management for multi-country mobile operator starting with Cellcom in Malaysia. Consultancy on CEM, SQM and BQM services defintions, related actions and benefitsMCCI (Iran)Principal mobile operator with 45m subscribers. Provided design and process consultancy covering inventiry and service assurance (inventiry, discovery, alarms, tickets) to local implementation teamConsultancy to other projects in Philippines and Sri Lanka Show less

• Chief Solution Architect

  • Jul 2011 - May 2013

  Telecommunications Consultancy to fixed-line and mobile operators with customers in SE AsiaFocus on best practice systems and processes covering provisioning and assuranceEnergy Management Authority (Singapore)OSS/NMS umbrella management for as part of a large programme for pilot deployment of Smart Meters in Singapore. Covered inventory management, device configuration and discovery, event management (customer and faults). Major emphasis on catering for low capacity and unreliable communications over a numbers of communications methods.Deployed on Clarity, integrated with Accenture SmartGrid and custom element managers. Requirement capture to acceptance in 7 monthsPTT IndonesiaBroadband (ADSL, Ethernet, WiMax) service assurance for residential and business customers for main operator in Indonesia. Analysis and design of ticket processes and alarm correlation and capture. Agile requirements and design.Deployed on Clarity OSS, integration with multi-vendor NMS systems and custom CRM and portal systemsTelkomsel IndonesiaMajor project for 100m subscriber mobile operator covering Inventory and Service Assurance (Inventory Management & Discovery, Planned Works, Alarm Capture and Correlation, Incident & Problem Management, Performance Management using Agile requirements and design, ITIL business processes. Specific requirements to cater for mass/disaster events such as earthquakes and flooding. Deployed on Clarity OSS. Integration with multi-vendor EMS systems. Show less

• Solution Architect

  • Jan 2010 - Jul 2011

  Replacement and rationalisation of existing systems for major Telco covering provisioning, inventory management, ticket management and workforce management. Residential and business products (PSTN, Broadband, PBX) and analogue to digital migration.RAD/JAD requirements and design through 9-week workshop programme followed by initial deployment for high volume products in pilot region. 10 months from start of project to pilot deployment, followed by stabilisation and incorporation of further products and national rollout.Deployment based on Clarity OSS. Integration with BSS (Siebel, Geneva) and NMS activation for high volume services Show less



BT Group

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Solutions Architect

  • Jun 2002 - Dec 2009

  Chief solution architect in access network covering physical inventory on BT openreach copper, fibre and duct network and integration with provisioning systems. Major programme in excess of GBP100m to capture BTs network and make GIS/Inventory a key part of business processes. Initial work supported day to day planning of residential and business networks, support for cabling of new housing development. Major expansion in support of BTs FTTx implementation with particular emphasis on automated network planned using existing resources, eg duct, splice points etc, where possible. Delivered significant business benefit to BT Show less



BT

• West Europe

• Solutions Architect

  • Nov 2001 - Jun 2002

  Analysis of BTs European and North American systems with a view to rationalsation and migration. Covered OSS and BSS stacks across 7 operations comprising more than 300 COTS and bespoke systems. Delivery of proposed consolidated systems stack and migration plan covering product and geographic migration Analysis of BTs European and North American systems with a view to rationalsation and migration. Covered OSS and BSS stacks across 7 operations comprising more than 300 COTS and bespoke systems. Delivery of proposed consolidated systems stack and migration plan covering product and geographic migration



Triad Group Plc

• United Kingdom
• Information Technology & Services
• 1 - 100 Employee

• Principal Consultant

  • 1988 - 2001

  Systems consultancy and development roles covering many technologies (RDBMS, 4GL, OO) and business verticals (Government, Finance, Pharmaceuticals, Telecoms/Media). Founded Telecoms & Media Practice to align consultancy and skills to key vertical markets. Business definition, bid management and solution definition role to the Telecoms/Media customers including Cable & Wireless, NTL/VirginMedia, Telewest, GWR and a number of other operators Systems consultancy and development roles covering many technologies (RDBMS, 4GL, OO) and business verticals (Government, Finance, Pharmaceuticals, Telecoms/Media). Founded Telecoms & Media Practice to align consultancy and skills to key vertical markets. Business definition, bid management and solution definition role to the Telecoms/Media customers including Cable & Wireless, NTL/VirginMedia, Telewest, GWR and a number of other operators