Experience

Eargo

• United States
• Medical Equipment Manufacturing
• 100 - 200 Employee

• Client Care Supervisor

  • Jun 2022 - Present

• Product Support Coordinator

  • Dec 2021 - Jul 2022

  -Solve client issues pertaining to Bluetooth connectivity and mobile app functionalities -Collaborate with software department to complete system updates -Maintain scheduled appointments while answering incoming client inquiries -Update client database with detailed notes of every client interaction -Request replacements, refunds, and audiology support

• Customer Logistics Coordinator

  • Apr 2021 - Dec 2021

  -Build and process orders and return authorizations -Generate shipping labels and track outgoing orders and returns -Create financing agreements for multiple credit companies -Present process flows to other departments -Serve as an escalation point regarding all logistical issues -Process refunds and provide receipts

• Client Care Coordinator

  • Jun 2020 - Apr 2021

  -Resolve client concerns by balancing a workload of inbound calls, emails, and cases -Update client database with detailed notes of every client interaction -Request replacements, refunds, and audiology support -Diffuse escalated clients as requested by management



Southeast Orthopedic Specialists

• United States
• Medical Practices
• 100 - 200 Employee

• Front Desk Representative

  • Oct 2019 - May 2020

  -Check in patients, confirm updated insurance and identification, collect copays -Check out patients, schedule appointments, provide requested documentation -Update patient chart -Abide to HIPAA guidelines and ensure patient confidentiality -Check in patients, confirm updated insurance and identification, collect copays -Check out patients, schedule appointments, provide requested documentation -Update patient chart -Abide to HIPAA guidelines and ensure patient confidentiality



Eargo

• United States
• Medical Equipment Manufacturing
• 100 - 200 Employee

• Client Care Specialist

  • Oct 2018 - Jul 2019

  -Resolve client concerns by balancing a workload of inbound calls, emails, and case -Update client database with detailed notes of every client interaction -Request replacements, refunds, and audiology support -Diffuse escalated clients as requested by management -Resolve client concerns by balancing a workload of inbound calls, emails, and case -Update client database with detailed notes of every client interaction -Request replacements, refunds, and audiology support -Diffuse escalated clients as requested by management



ServiceSource

• Nashville, TN

• Account Manager for Google Maps

  • Apr 2018 - Oct 2018

  -Achieve forecasted quota through renewals and upsells through user pipeline -Draft and send quotes and contracts -Book contracts and submit purchase orders -Achieve forecasted quota through renewals and upsells through user pipeline -Draft and send quotes and contracts -Book contracts and submit purchase orders



Pike County Tourism CVB

• United States
• Hospitality

• Digital Marketing Intern

  • Aug 2017 - Dec 2017