Head of Programmes

• Apr 2020 - Present

Manchester Cares aim to bridge social divides, create long lasting friendships and to strengthen communities by delivering programmes which bring younger and older neighbours together.As Head of Programmes I lead the team who are responsible for delivering more than 12 social clubs per month, plus a programme of one-to-one friendships between isolated older neighbours and young professionals and a vital outreach and volunteer function. I manage key relationships with our corporate, council and community partners and oversee and coordinate content to our community network of volunteers and older neighbours. I manage national projects feed into the strategy of the organisation as part of the Senior Management Team. As Designated Safeguarding Lead I ensure that safeguarding, welfare and wellbeing are paramount.

NCS Programme Lead and Team Leader

• Sep 2019 - Apr 2020

GMYN deliver a range of development programmes and drop-in activities to help young people transition to adulthood feeling skilled, supported and positive.I am responsible for the setup and delivery of the NCS programme including staff, volunteer and young person recruitment. As Team Leader I line manage a team of core staff and sessional workers and I am part of the Senior Management Team.

NCS Programme Manager

• May 2019 - Sep 2019

As a Programme Manager I form part of the management team overseeing delivery of the National Citizen Service programme across Greater Manchester. Responsible for setup and delivery of the NCS programme across Greater Manchester.- Managing a team across the zone including managing and supporting their personal development and performance.- Ensuring the effective planning of key logistics including venues, transport and food.- Developing high quality community projects that enable young people to make a difference in their local communities.- Ensuring and monitoring compliance with Challenge policies and procedures throughout the team for Health and Safety, Safeguarding and Finance.- Participating in out of hours on call cover to provide pastoral support during delivery periods.

NCS Programme Associate Manager

• May 2018 - May 2019

Support and lead a team to oversee set-up and delivery of our National Citizen Service (NCS) programmes in Manchester. - Set up a high quality, youth-focussed and locally grounded NCS programme.- Provide visible leadership of your team and across the wider zone.- Directly manage NCS Assistant Programme Managers and some seasonal staff including managing and supporting their personal development and performance.- Ensure the effective planning of key logistics including venues, transport and food.- Develop high quality community projects that enable young people to make a difference in their local communities.- Ensure and monitor compliance with Challenge policies and procedures throughout your team with a particular focus on Health and Safety, Safeguarding and Finance.- Participate in out of hours on call cover to provide pastoral support during delivery period.

NCS Assistant Programme Manager

• May 2017 - May 2018

Centre Manager

• Jan 2016 - Feb 2016

This was EF's first residential language course in Australia and the centre exceeded the set goals tremendously. Duties included, but were not restricted to:Ensuring the EF Centre is set up prior to student and staff arrivals.Managing and motivating your team.Confirming all transport arrangements.Planning and coordinating arrivals, departures, activities and group trips.Overseeing the management of stock and equipment.Preparing and delivering staff meetings and briefings.Ensuring customer service goes above and beyond student expectations.Liaising with suppliers.Ensuring the Centre’s paperwork is up to date.Student welfare and discipline.Dealing with problems and emergency situations should they arise.

Activities Manager

• Jun 2015 - Aug 2015

- Planning and promoting activities and excursions- Liaising with local suppliers and attractions- Coordinating timetables for all activity groups- Monitoring activity stock levels with regular stock takes- Collecting, recording and banking income- Activity Leader support including observations, feedback and development- Delivering regular leader briefings- Collating and reviewing activities paperwork- Welfare and discipline on activities and excursions- Dealing with problems and emergency situations

Medical Secretary

• Sep 2014 - Jun 2015

- Audio-typing - Managing personal workload to meet strict deadlines- Developing a more efficient and streamlined appointment booking system- Organising clinics and liaising with consultants, patients and GPs- First point of contact for the service, communicating with patients and employees via telephone, email and post- Adhering to the NHS Trust values and respecting patient confidentiality

Cover Leader

• Jun 2011 - Aug 2014

EF is the world’s leader in International Education. The company hosts 13-18 year old students from up to 20 nationalities and I have worked for the Brighton residential campus for the past three summers. .- Teaching English to mixed nationality students aged 13-18 - Working towards and achieving the goal of 4.0+ for customer satisfaction- Organising, coordinating and leading activities for large groups of students and liaising with entertainment suppliers- Chaperoning and being responsible for large groups of students on tours of busy destinations and negotiating pressure situations such as using public transport in London- Remaining adaptable and flexible when teaching classes at short notice- Working as part of a diverse staff team and offering support and advice to other staff members- Conducting exams and performing teacher observations

Activities Leader

• Jun 2010 - Aug 2010

Medical Receptionist for Mental Health Services

• Jan 2009 - Sep 2009