Customer Success Analyst

• Mar 2022 - Present

Interim Trainer

• Oct 2021 - Apr 2022

Acts as subject matter expert in multiple lines of business, facilitates zoom training to teach program product knowledge and program process and procedures, monitors agent performance to identify training gaps and participates in calibration meetings with the Client, QA, and Results management team to ensure the information being trained is up-to-date

Process Specialist

• Mar 2020 - Oct 2021

• Processing simple and complex investment instructions for one of Australia's leading fund administrators.

Realtime Captioner

• Jul 2019 - Mar 2020

• Provided real-time closed caption services for US News channels.

Community and Marketing Manager

• Apr 2018 - Jun 2019

Some of my responsibilities included: build and manage a community of users and customers around the company's products or services, develop and execute marketing campaigns to attract and engage new members of the community, create and manage content for the community, such as blog posts, social media posts, and email newsletters, moderate discussions and forums within the community, respond to feedback and questions from community members and analyze community data and trends.

Executive Assistant To Chief Executive Officer

• Apr 2018 - Sep 2018

• Coordinate executive communications, including taking calls, responding to emails and interfacing with clients• Prepare internal and external corporate documents for team members and industry partners• Schedule meetings and appointments and manage travel itineraries• Develop and sustain a level of professionalism among staff and clientele

Client and Concierge Analyst

• Sep 2017 - Mar 2018

I was responsible for providing support and assistance to clients of the international law firm, White & Case. I also managed the concierge services that are offered to clients. I was responsible for providing support and assistance to clients of the international law firm, White & Case. I also managed the concierge services that are offered to clients.

Restaurant Operations Manager

• May 2016 - Aug 2017

As a restaurant operations manager at ubereats, I was responsible for overseeing the day-to-day operations of our partner's food delivery service. This includes managing the restaurant's menu, ensuring that food is delivered quickly and efficiently, providing customer support, track and analyze key performance metrics, such as delivery times and customer satisfaction and develop and implement new processes and procedures to improve efficiency. As a restaurant operations manager at ubereats, I was responsible for overseeing the day-to-day operations of our partner's food delivery service. This includes managing the restaurant's menu, ensuring that food is delivered quickly and efficiently, providing customer support, track and analyze key performance metrics, such as delivery times and customer satisfaction and develop and implement new processes and procedures to improve efficiency.

Subject Matter Expert

• Sep 2015 - May 2016

I provided deep knowledge and expertise on all aspects of payment processing, including: payment processing methods and technologies, payment industry regulations and compliance, payment fraud and risk management and customer support and troubleshooting I provided deep knowledge and expertise on all aspects of payment processing, including: payment processing methods and technologies, payment industry regulations and compliance, payment fraud and risk management and customer support and troubleshooting

Virtual Assistant

• Aug 2012 - Aug 2015

I help businesses of all sizes save time and money by outsourcing tasks that would otherwise be handled by in-house staff. I have a wide range of skills and experience, including: Administrative support (e.g., managing calendars, scheduling appointments, responding to emails and phone calls), Technical support and Customer service. I help businesses of all sizes save time and money by outsourcing tasks that would otherwise be handled by in-house staff. I have a wide range of skills and experience, including: Administrative support (e.g., managing calendars, scheduling appointments, responding to emails and phone calls), Technical support and Customer service.

Digital Support Representative

• Sep 2011 - Jul 2012

My responsibilities included: Answering customer questions about digital products and services, troubleshooting technical problems, providing guidance on how to use digital products and services, escalating complex issues to other team members, keeping up-to-date on the latest digital products and services. My responsibilities included: Answering customer questions about digital products and services, troubleshooting technical problems, providing guidance on how to use digital products and services, escalating complex issues to other team members, keeping up-to-date on the latest digital products and services.

Senior Collections Specialist

• Jan 2008 - Mar 2011

My responsibilities included: Identifying and contacting customers with overdue accounts, researching account history and payment patterns, negotiating payment plans and arrangements with customers, processing payments and refunds, reporting on collection activity and results. My responsibilities included: Identifying and contacting customers with overdue accounts, researching account history and payment patterns, negotiating payment plans and arrangements with customers, processing payments and refunds, reporting on collection activity and results.

Assistant Web Designer

• Apr 2006 - Dec 2007

My responsibilities included: Creating and implementing website designs under the supervision of lead designers, developing and maintaining website content and troubleshooting technical issues with websites. My responsibilities included: Creating and implementing website designs under the supervision of lead designers, developing and maintaining website content and troubleshooting technical issues with websites.