Manish Sharma, PMP, PMI-ACP

Asst. Service Delivery Manager at Clarion Technologies Pvt. Ltd.
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Contact Information
us****@****om
(386) 825-5501
Location
Pune, Maharashtra, India, IN
Languages
  • English -
  • Hindi -
Skills

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Credentials

  • PMI Agile Certified Practitioner (PMI-ACP)®
    Project Management Institute
    May, 2016
    - Nov, 2024
  • Project Management Professional (PMP)®
    Project Management Institute
    Sep, 2015
    - Nov, 2024
  • MongoDB for Node.js Developers (M101JS)
    MongoDB UNIVERSITY
    Oct, 2013
    - Nov, 2024
  • Zend Certified PHP 5.5 Developer Certification
    Zend Technologies
    Oct, 2013
    - Nov, 2024
  • Zend Framework Certification (Zend ID )
    Zend Technologies
    Sep, 2013
    - Nov, 2024
  • MongoDB for Developers (M101P)
    10gen
    Aug, 2013
    - Nov, 2024
  • MongoDB for DBAs (M102)
    10Gen
    Jun, 2013
    - Nov, 2024
  • Core Java certification
    IBM-Ace - Indore
    Jul, 2007
    - Nov, 2024

Experience

  • Clarion Technologies
    • India
    • IT Services and IT Consulting
    • 400 - 500 Employee
    • Asst. Service Delivery Manager
      • Dec 2016 - Present

      - Managing multiple accounts with team size of 30 resources. - Working as reporting manager of multiple Team Leads in .NET, PHP and CMS projects.- Successful service delivery with high level of customer satisfaction- Ensure smooth and timely project initiation- Monitoring overall performance of services and seek timely feedback from customers.- Good communication around issues and opportunities – get things done, make things happen- Collaborate with senior management on client accounts and its respective growth- Manage billing for the Customers.- Removing all obstacles to customer satisfaction- Communicating across organisational boundaries – from developers through to senior managers- Working with the client and operations teams to identify and manage service improvement activities- Drive productivity improvement in team- Ensure adherence to policies and processes- Ensure timely and fair appraisal of team members. - Working as mentor and reporting manger for Team Leads.- Active participant at pre-sales activities

    • Project Manager
      • Nov 2015 - Nov 2016

      - Understand client's organizational goals and objectives- Develop lasting relationships with clients- Seek opportunities to increase customer satisfaction and deepen client relationships- Help team members in progressing towards their professional development goals- Work collaboratively with Business Development teams to understand client's expectations- Ensure highest quality delivery of technical solutions- Improve internal web application development standards and frameworks- Collaborate with senior management on client accounts and its respective growth

    • Team Leader
      • Aug 2011 - Oct 2015

    • Senior Software Eng.
      • May 2008 - Aug 2011

  • Posin Technologies Pvt. Ltd
    • Software eng.
      • Aug 2006 - Apr 2008

      - Worked extensively on PHP and MySql- Analysis and architect the requirement- Documenting the requirement- Coding the requirement- Testing the complete project- Interacting with client- Delivering the project with perfect Quality

  • ICTS Pvt.Ltd
    • Software Trainee
      • Jan 2006 - Jun 2006

      - Worked extensively on Java Servlet and MySql- Documenting the requirement- Coding the requirement- Testing the complete project

  • National Informatics Center
    • India
    • Software Development
    • 700 & Above Employee
    • MCA Intern
      • Jul 2005 - Dec 2005

      - Worked extensively on .Net and MS SQL Server- Coding the requirement

Education

  • R.G.P.V. University Bhopal
    M.C.A., Computer application
    2003 - 2006

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