Experience

MakeSpace

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Support Specialist

  • May 2021 - Present

  * I utilize multiple channels to communicate with customers (chat, email, phone), answer questions and provide solutions to de-stress the storage process. * I work closely with Operations to come up with solutions for our high-volume of customers during a time where storage and relocation due to Covid-19 is at an all-time high. * I de-escalate sensitive issues with customers by leading with empathy * I utilize multiple channels to communicate with customers (chat, email, phone), answer questions and provide solutions to de-stress the storage process. * I work closely with Operations to come up with solutions for our high-volume of customers during a time where storage and relocation due to Covid-19 is at an all-time high. * I de-escalate sensitive issues with customers by leading with empathy



Keystone Safety

• New Jersey, United States

• Customer Service & Administrative Support Specialist

  • Nov 2020 - May 2021

  * Answered the phone and directed calls to the appropriate department * Multi-Tasked between Front-Desk duties and Customer Service duties * Created important documentation and send to customers * Received and inputted orders * Filed invoices * Responded to customer inquiries via phone and email * Answered the phone and directed calls to the appropriate department * Multi-Tasked between Front-Desk duties and Customer Service duties * Created important documentation and send to customers * Received and inputted orders * Filed invoices * Responded to customer inquiries via phone and email



Handcraft Kitchen & Cocktails

• New York, New York, United States

• Head Server

  • Mar 2018 - Mar 2020

  * Provided excellent customer service in a fast-paced, high-volume atmosphere * Assisted the management of other servers on the shift while also taking on a solo leadership role in times when General Manager was absent * Provided one-on-one training to all new servers and helped create a training program to be implemented across all company restaurants * Maintained accurate knowledge of food and beverage items and appropriate menu pairings * Took inventory and restocked supplies such as condiments, coffee, office items etc. and oversaw daily cleaning of service area * Oversaw completion of daily checklists from other servers Show less



Regional Theater

• United States

• Professional Theatre Artist

  • 2010 - 2019

  My training as an actor in the theatre has led me to be a person that leads with empathy and someone who actively enjoys being a part of the collaborative process. I feel confident working independently and also as a member of a team. I have learned valuable transferable skills that I believe would make me an asset to another industry. Throughout my years of training and working professionally at theaters in different parts of the US I have honed valuable skills such as: * Organization * Leadership * Self-Promotion * Creative Problem-Solving * Teamwork * Negotiation * Picking Up New Skills Quickly Show less



Noi Due Carne

• New York, United States

• Server/Bartender

  • Nov 2017 - Mar 2018

  I served and bartended at a fine-dining establishment. I utilized a handheld digital POS system and provided excellent service to guests. I served and bartended at a fine-dining establishment. I utilized a handheld digital POS system and provided excellent service to guests.



Bodega 88 and Calle Ocho

• New York, United States

• Server and Bartender

  • Jun 2017 - Nov 2017

  I took on a management role and worked independently during day shifts and as a key employee during evening shifts. I made craft cocktails and seated and served guests. I took on a management role and worked independently during day shifts and as a key employee during evening shifts. I made craft cocktails and seated and served guests.



DG Management- Startup

• Moorestown, New Jersey, United States

• Front Desk Receptionist

  • May 2010 - Aug 2010

  At this startup I was the front desk face of the company. I was in charge of answering phones and greeting guests upon arrival. My bosses were actively recruiting sales team members so I was also in charge of writing want-ads on Craigslist and other recruiting sites, reviewing incoming job inquiries, as well as routine maintenance of the company's website. I kept stock of the kitchen area and made sure all areas were clean. I utilized the Microsoft Suite and handled the mail for the company. At this startup I was the front desk face of the company. I was in charge of answering phones and greeting guests upon arrival. My bosses were actively recruiting sales team members so I was also in charge of writing want-ads on Craigslist and other recruiting sites, reviewing incoming job inquiries, as well as routine maintenance of the company's website. I kept stock of the kitchen area and made sure all areas were clean. I utilized the Microsoft Suite and handled the mail for the company.