Experience

VinFast France

• France
• Automotive
• 1 - 100 Employee

• AfterSales Service Director France and Importers Network Director EU

  • Jul 2022 - Present

  Setting up a sales and service networks for our future Customers. Detailing every step of the journey, a full 360* build out including business planning, end to end processes and tailor made systems. Setting up a sales and service networks for our future Customers. Detailing every step of the journey, a full 360* build out including business planning, end to end processes and tailor made systems.



Nissan Motor Corporation

• Japan
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Sales & Distribution Manager

  • Jan 2020 - Aug 2022

  As Sales & Distribution Manager I am responsible for leading the Sales Planning & Sales Distribution teams. Our core role is to ensure the proper functioning of the supply chain from production, through vehicle distribution and storage, to final delivery to dealers and customers. Beyond this core role we also support various projects and work in close partnership with Dealers in order to reduce distribution cost and facilitate customer service.

• Dealer Technical Support, Parts Engineering, Quality Assurance and After Sales Regulations Manager

  • Apr 2019 - Jan 2020

  Managing a large international team based in multiple locations (France, Netherlands, Germany, Russia, Romania and India). Responsible for: - Nissan and Infiniti Dealer technical support for vehicle repair and spare part issues. European control tower, Techline Level 2 operations and system development. - Engineering of service parts for Europe sold models (oil, tyre, batteries, transmission fluids, coolant), remanufactured parts (REMAN) and second line parts - Supplier… Show more Managing a large international team based in multiple locations (France, Netherlands, Germany, Russia, Romania and India). Responsible for: - Nissan and Infiniti Dealer technical support for vehicle repair and spare part issues. European control tower, Techline Level 2 operations and system development. - Engineering of service parts for Europe sold models (oil, tyre, batteries, transmission fluids, coolant), remanufactured parts (REMAN) and second line parts - Supplier quality assurance for genuine and buy&sell accessories. Warranty tracking, countermeasure development and supplier audits - European aftersales regulations compliance: REACh (data collection, chemicals communication, declaration to authorities, packaging and labelling), Periodic Technichal Inspection (PTI) data authoring and communication, Euro6-RMI data gathering and communication

• Nissan and Infiniti Service Technical Support Manager, Infiniti Customer Assurance & Warranty

  • May 2017 - Apr 2019

  Managing an international team based in multiple locations (France, Netherlands, Germany, Romania and India). Responsible for: - SPOC (Single Point Of Contact) support for Nissan and Infiniti Repair Techline, Customer Assurance & Warranty - European aftersales regulations compliance: REACh, PTI, Euro5 RMI

• Infiniti Technical Support, Customer Assurance & Warranty Manager

  • Sep 2016 - May 2017

  Managing a team based in multiple locations (France, Netherlands, Germany). Responsible for Single Point of Contact support for: - vehicle warranty - customer assurance and goodwill - vehicles off road - roadside assistance - field technical support teams - recalls and safety campaigns - customer and product documentation

• Technical Assistant to Vice President of Aftersales & Customer Quality

  • Jun 2015 - Oct 2016

  - Ensure consistency in the communication and alignment of After Sales and Customer Quality strategy - Coordination of after sales projects and mid term business plan across 6 departments & 8 business units in Europe

• Supply Chain - European Stream Leader

  • Mar 2015 - Sep 2016

  Nissan Europe stream leader in charge of European strategy for: - Order Management of Parts - Order Orchestration - Global Parts Availability - Retail Inventory Management - Dealer Portal

• Business Development & Planning Section Manager

  • Nov 2011 - Apr 2016

  Responsible for the implementation of Global After Sales System (GASS) for parts ordering based on SAP SD & MM modules and SPP pricing module from PTC/Servigistics. Implementation of key business processes to achieve standardization across Europe and alignment with global functions in Japan. - order to cash - material & customer master data - invoicing and claims processes - commercial campaigns, bonus schemes - reman and 2nd line parts - spare parts pricing

• Dealer Service Operations Coordinator

  • Sep 2010 - Oct 2011

  - Dealer front and back office process optimization - Ideal bay setup - Interactive reception - Workshop loading improvements



General Motors

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Sales & Marketing Controller

  • Sep 2009 - Sep 2010

  - Budget control sales and marketing expenses (TV, Radio, press, billboards, internet). - Budget forecasting and accrual management - Network Franchise investments review

• Customer Care & Warranty Coordinator

  • Apr 2007 - Sep 2009

  - Responsible for warranty & goodwill budget for Opel, Saab & Chevrolet - Dealer network management via a team of 12 customer care district managers - Recall campaigns management - Dealer warranty audits



Renault Group

• France
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Project Manager - Plan Excellence Renault 4 (PER4 G10i)

  • Jan 2006 - Dec 2006

  - Plan Excellence Renault (PER4) Sales & After sales in G10i markets ( Russia, Romania, Argentina, Brazil, Colombia, Mexico, Algeria, Morocco, South Africa, Turkey) - Vision 2006 (V6) global reporting tool deployment - Plan Excellence Renault (PER4) Sales & After sales in G10i markets ( Russia, Romania, Argentina, Brazil, Colombia, Mexico, Algeria, Morocco, South Africa, Turkey) - Vision 2006 (V6) global reporting tool deployment



Magna International

• Canada
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Quality Assurance Analyst

  • 2005 - 2005

  ISO 9001 certification process - sales ISO 9001 certification process - sales



General Motors

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Dealer Network Development

  • 2004 - 2004

  Dealer Network Performance Assessment Prospecting for future investors Dealer Network Performance Assessment Prospecting for future investors



Salomon

• France
• Sporting Goods
• 700 & Above Employee

• Regional Sales Manager

  • Jun 2000 - Sep 2002

  - Daily management of franchised shops - Commercial policies & promotions - Central warehouse stock controller - After sales workshop foreman - Daily management of franchised shops - Commercial policies & promotions - Central warehouse stock controller - After sales workshop foreman