Senior Information Technology Manager

• Oct 2022 - Present

Information Technology Manager

• Oct 2017 - Present

Systems and Network Administrator

• Oct 2013 - Sep 2017

• Head the Service Desk Team and ensure that all support calls (from over 300 users) are logged and effectively handled by the team as per existing SLA. This involves liaising with KPMG’s Regional and Global IT support teams to resolve issues as and when the need arises.• Supervise the organisation and inventory of all hardware and software resources. This includes ensuring that all assets are periodically audited, warranty claims well pursued and assets properly disposed of at the end of their useful economic life.• Manage the Access Card System which is used to implement physical security by granting or revoking access to staff or visitors at KPMG’s offices.• Serve as the antivirus administrator and ensure that all clients and servers are configured, connected to the antivirus server, are receiving regular updates and all virus threats properly handled.• Monitor and maintenance of wired and wireless network infrastructure.• Create and manage user accounts in active directory.• Provide training to users on security awareness, best computer use practices and others.• Monitor and maintain the use of software and hardware systems.• Perform capacity monitoring on services and systems such as internet, UPSs and servers.• Implement, maintain, and monitor procedures for all server backups.• Monitor, plan, and coordinate the distribution of client/server software.• Make recommendations for new equipment and services to be purchased and assist in working with various vendors for procurement.• Liaise with internal and external suppliers and ensure they deliver according to existing OLA and SLA respectively.• Perform on-site and remote technical support for KPMG’s three office locations.• Maintain excellent communication with the Corporate IT Head on all tasks and projects.• Create and maintain good technical documentation.• Perform other duties as assigned Show less

IT Asset and Service Desk Manager

• Jul 2010 - Sep 2013

Intern

• May 2009 - Aug 2009

As an intern at UBA, I worked mainly as a marketing personnel and a customer sales officer and as a result understood the systems, structures, process and procedures in a banking institution. Since the IT Department of the bank was centralised at the head office, I had to provide technical support to the branch and liaise with the head office as and when the need arose. As an intern at UBA, I worked mainly as a marketing personnel and a customer sales officer and as a result understood the systems, structures, process and procedures in a banking institution. Since the IT Department of the bank was centralised at the head office, I had to provide technical support to the branch and liaise with the head office as and when the need arose.

Service Desk Personnel

• Dec 2008 - Apr 2009

The Information and Communications Technology Directorate (ICTD) is the IT hub of the University of Ghana (UG). As a volunteer there, my responsibilities included ensuring all client-computers were running optimally and calls from the various departments are received log and effectively handled. The Information and Communications Technology Directorate (ICTD) is the IT hub of the University of Ghana (UG). As a volunteer there, my responsibilities included ensuring all client-computers were running optimally and calls from the various departments are received log and effectively handled.