Jade Webster
Customer Service Representative at Stafford Communications Group- Claim this Profile
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English -
Topline Score
Bio
Credentials
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EF SET Certificate
Virtual GurusDec, 2022- Nov, 2024
Experience
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Stafford Communications Group
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United States
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Outsourcing and Offshoring Consulting
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1 - 100 Employee
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Customer Service Representative
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Jan 2023 - Present
● Respond to incoming consumer issues by troubleshooting any issues, providing product information, and making recommendations. ● Continually maintain working knowledge of all company products, services, and promotions. ● Fully, accurately, and immediately log all customer and contact information, using various CRM tools and adhering to all compliance standards. ● Handle customers’ needs by finding out what they need, answering questions, creating solutions and ensuring a smooth and quick sales process. ● Meet established goals, acquiring new customers, growing sales with current customers, and increasing customer satisfaction. ● Notify customers about available services, prices, and new products. ● Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and service dates - ensure accuracy of information being entered to guarantee correct item(s) are ordered. ● Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction. ● Recommend alternate products based on cost, availability or specifications as needed. Show less
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Lands' End
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Remote
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Home Agent II
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Aug 2021 - Mar 2022
● Assist customers with various inquiries. ● Answering order questions from Production to move the customer's order through in a timely manner. ● Sending virtual sample logos on products using outlook. ● Used Customer Order Management Systems (COMS) to proficiently search and update customer information in databases. ● Help customers with a return, reorders and placing multiple orders in the system to ship to customers. ● Creating and updating new customer accounts, contacts and addresses in COMS. Show less
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Persante Health Care
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Movability Specialist/Dispatch
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Oct 2017 - Nov 2019
● Schedule patients on the Movability automatic to do list and for sleep studies in a timely manner. ● Inform, educate and answer physician/patients’ questions regarding sleep study process. ● Obtain demographic/medical information from patients during scheduling process and reconfirm information during review of the patient information prior to scheduling. ● Interaction with insurance team to identify patients that may be able to be approved so that they can be moved forward. ● Provide on-call duties in relation to tech call out and/or coverage when needed. Show less
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Canon Solutions America
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IT Services and IT Consulting
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700 & Above Employee
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Inbound Customer Service Representative
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Apr 2015 - Oct 2017
● Responsible for answering 100+ customer phone calls per day. ● Accurately enter service requests in Oracle from phone, email, voice mail and fax. ● Ability to ask questions, determine what support the customer requires, and correctly route service requests. ● Accuracy in obtaining customer information for Oracle database management. ● Responsible for answering 100+ customer phone calls per day. ● Accurately enter service requests in Oracle from phone, email, voice mail and fax. ● Ability to ask questions, determine what support the customer requires, and correctly route service requests. ● Accuracy in obtaining customer information for Oracle database management.
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WM
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United States
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Environmental Services
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700 & Above Employee
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Customer Service Representative
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Sep 2013 - Jul 2014
● Presents Waste Management products and services that will benefit the customer by meeting customer needs. ● Offer, quote, and close prospective customer sales using knowledge of Waste Management products and services. ● Uses authorized system to gather information, provide information, and/or update customer records. ● Provides standard and sometimes more advanced information and customer education regarding service options, charges, billing, and contracts. ● Presents Waste Management products and services that will benefit the customer by meeting customer needs. ● Offer, quote, and close prospective customer sales using knowledge of Waste Management products and services. ● Uses authorized system to gather information, provide information, and/or update customer records. ● Provides standard and sometimes more advanced information and customer education regarding service options, charges, billing, and contracts.
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Jackson Hewitt Tax Service Inc.
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United States
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Financial Services
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700 & Above Employee
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Receptionist / Client Care Specialist
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2011 - 2013
● Answer questions and inquiries from clients about services and products offered. ● Manage incoming calls from current potential clients. ● Encourage clients to come to Jackson Hewitt to have their taxes prepared. ● Participate in call campaigns by following the approved scripts and procedures. ● Coordinate Client appointments with office. ● Answer questions and inquiries from clients about services and products offered. ● Manage incoming calls from current potential clients. ● Encourage clients to come to Jackson Hewitt to have their taxes prepared. ● Participate in call campaigns by following the approved scripts and procedures. ● Coordinate Client appointments with office.
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Education
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2020 - 2024
Camden County College
Associate of Science - AS, Human Services, General -
2007 - 2009
Brookstone College-Greensboro
College Diploma, Medical Assisting & Office Technology Degree -
2003 - 2007
Archbishop Prendergast Catholic High School
High School Diploma, General Studies
Community
