Experience

BNY Mellon International Operations (India) Private Ltd.

• India
• Banking
• 700 & Above Employee

• • Apr 2023 - Present

• • Sep 2020 - Mar 2023



The Bank of New York Mellon

• Pune

• Team Leader - KYC New Business, Tax Documentation and Onboarding

  • May 2016 - Sep 2020

  Supervising 3 team with 12 members for the Client Activation function dealing with Client On boarding and documentations 5 members’ team works on KYC for new clients which are to be on boarded. The team responsibility include working with front office to onboard the client by creating their Identification number in system, Processing various dummy IDs for client to trade in different markets, requesting Credit ratings for the client internally and closing the clients IDs if the client has left the bank. 4 members team supports the updating of data in the existing application within BNY Mellon to keep them in sync. and assist EMEA onshore on identifying tax allocation of client based on their holdings. 3 member team create infrastructure of client in internal system and maintain their documentation within the system as and when updated by client. Ensuring adherence to the set standards and achievement of targets within the stipulated time frame Conducting regular reviews to identify & track faults in the process, analyzing the causes and resolving the issues promptly Maintaining process logs as per ISO standard in the functions viz. Update log, error log, RCSAs, and conducting regular PKTs Conducting appraisals and meetings for the team members to address their issue and provide regular performance feedbacks Organizing regular on-shore meetings to discuss the volume past month, issues/updates in executions and stakeholder teams and present monthly data via Monthly Business Review (MBR) Introduced Performance Excellence habits in the team, implementing the activity of email tracker and EOD volume summary in all the functions to help metrics reporting Handling the role of Information Classification and Record Management SPOC for the Client Activation group, reviewing and supervising the group in creation, maintenance and destruction of record as per policy. Maintaining the RCSA document of the functions, attending regular concurrence meeting to review the control Show less



eClerx

• India
• Information Technology & Services
• 700 & Above Employee

• Process Manager Operations - Equity Settlements

  • Apr 2015 - May 2016

  Leading, managing & supervising a team of 34 members including 8 team leads for the settlements for Equity Products and internal branches of the client for global region as a Process Manager Managing the team’s activities in settling derivative products across APAC, EMEA and NAM time zones for the clients to ensure smooth delivery of process and completion of project within the set dead lines Establishing targets and standards for the team, ensuring adherence to the set standards and achievement of targets within the stipulated time frame Liaising with the clients to gather their requirements, understand the process lifecycle, update the clients regularly on the status and progress of the process while establishing & maintaining strong long term client relations Delegating deliverables to the reporting team lead monitoring the Business as Usual (BAU) and conducting analysis to prepare process plans and strategies and implement them Conducting Failure Mode & Effects Analysis (FMEA) to identify & track faults in the process, analyzing the causes and resolving the issues promptly Role include hiring and training new team members and bring them up to standard for productions Conducting appraisals for the team members and handling their leaves, attrition, internal conflicts& grievances Working knowledge in creation of SQL QUERY to facilitate the work allocation among the team member in given application Organizing regular client meetings to discuss the volume of products settled, breaks incurred, communicate updates about counterparties and present monthly data via Monthly Business Review (MBR) Preparing training material and schedules to conduct training sessions for the team on various process issues Show less



eClerx Services Ltd

• Associate Process Manager

  • Apr 2011 - Apr 2015

  Leading, managing & supervising a team of members ranging from 8 to 22 for the operation for internal branches of the client for global region as an Associate Process manager Managing the team’s activities in settling derivative products across NAM time zones for the clients to ensure smooth delivery of process and completion of project within the set dead lines Establishing targets and standards for the team, ensuring adherence to the set standards and achievement of targets within the stipulated time frame Liaising with the clients to gather their requirements, understand the process lifecycle, update the clients regularly on the status and progress of the process while establishing & maintaining strong long term client relations Delegating deliverables to the reporting team lead monitoring the Business as Usual (BAU) and conducting analysis to prepare process plans and strategies and implement them Conducting Failure Mode & Effects Analysis (FMEA) to identify & track faults in the process, analyzing the causes and resolving the issues promptly Conducting appraisals for the team members and handling their leaves, attrition, internal conflicts& grievances Working knowledge in creation of SQL QUERY to facilitate the work allocation among the team member in given application Organizing regular client meetings to discuss the volume of products settled, breaks incurred, communicate updates about counterparties and present monthly data via Monthly Business Review (MBR) Preparing training material and schedules to conduct training sessions for the team on various process issues Show less