Experience

Lean Tech

• Colombia
• Strategic Management Services
• 300 - 400 Employee

• Application Support Specialist

  • Sep 2022 - Present

  Provide Technical Support, triage Help Desk Tickets. Escalating as needed. Perform User Administration (Salesforce Admin) Perform end user (level 1 & 2) support for desktop productivity applications (Salesforce, and third party packages). Troubleshoot Azure Logic Apps errors. Basic Knowledge in Demand Tools (Validity) Troubleshoot Salesforce API connections in Azure. Provide Technical Support, triage Help Desk Tickets. Escalating as needed. Perform User Administration (Salesforce Admin) Perform end user (level 1 & 2) support for desktop productivity applications (Salesforce, and third party packages). Troubleshoot Azure Logic Apps errors. Basic Knowledge in Demand Tools (Validity) Troubleshoot Salesforce API connections in Azure.



Nubank

• Brazil
• Financial Services
• 700 & Above Employee

• Customer Excellence Analyst - Xmart

  • Jan 2022 - Sep 2022

  Providing support via phone, chat and email to customers regarding their credit card statements, app issues, general understanding of their bills, unrecognized purchases, physical card delivery. Providing support via phone, chat and email to customers regarding their credit card statements, app issues, general understanding of their bills, unrecognized purchases, physical card delivery.



Nub7/8

• Colombia
• Business Consulting and Services
• 100 - 200 Employee

• Lifecycle Program Manager

  • Jun 2021 - Oct 2021

  Introduction, engagement and onboarding customers on Cisco's Telemetry tool for Network Management. Phone and Email support. Basic Lightning Force Reporting (Salesforce). Introduction, engagement and onboarding customers on Cisco's Telemetry tool for Network Management. Phone and Email support. Basic Lightning Force Reporting (Salesforce).



Sutherland

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Consultor técnico - Google Workspace

  • Jul 2019 - Jun 2021

  Google Workspace - Account Recovery. Assist Google Workspace customers regain access to their accounts, and guide them through the technical process smoothly and effortlessly. Also, educating new users with their account setup, and explaining basic functionality of the Google Workspace service. Helping Technical Support representatives to deliver expectations via phone and email effortlessly. Supervising case management and providing feedback to the representatives in order to enhance/improve their skills. Basic Lightning Force Reporting (Salesforce). Show less



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Jan 2019 - Jun 2019

  Giving support to customers via phone and email, and assisting them to fix any technical issues with the product. Giving support to customers via phone and email, and assisting them to fix any technical issues with the product.



Freelance, self-employed

• Bogotá D.C. Area, Colombia

• In-Personal Teaching

  • Sep 2018 - Dec 2018



Taco Burguer

• Bogotá D.C. Area, Colombia

• Waiter

  • Sep 2018 - Oct 2018



Alpha Learning Falcon

• Venezuela

• EFL Teacher

  • Dec 2017 - Apr 2018



Fyr Lois

• Venezuela
• Education Management
• 1 - 100 Employee

• EFL Teacher

  • Oct 2017 - Nov 2017



Universidad Nacional Experimental Francisco de Miranda

• Venezuela
• Higher Education
• 300 - 400 Employee

• EFL Teacher

  • Mar 2017 - Oct 2017