Sjoerd Held

User Experience Manager at Viking Europe
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Contact Information
us****@****om
(386) 825-5501
Location
NL
Languages
  • Engels Professional working proficiency
  • Duits Elementary proficiency
  • Nederlands Native or bilingual proficiency

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Experience

    • Netherlands
    • Retail Office Equipment
    • 400 - 500 Employee
    • User Experience Manager
      • Feb 2020 - Present

      Leading a diversely-skilled customer experience team and partner across disciplines and orgs to deliver a flagship product for the Viking E-commerce Platform. The Viking webshop is serving a large b2b and b2c audience over the top-7 EU countries. Leading a diversely-skilled customer experience team and partner across disciplines and orgs to deliver a flagship product for the Viking E-commerce Platform. The Viking webshop is serving a large b2b and b2c audience over the top-7 EU countries.

  • Creampuff
    • Sittard
    • Freelance Digital Consultant - User Experience/Product Designer
      • Sep 2013 - Present

      • Responsible for branding, positioning, marketing, concept creation, user interface- (UI) and user experience design (UX). • Organizing brainstormsessions with stakeholders. • Consulting in online marketing, communication and strategy. • Manage multidisciplinary teams. • Responsible for branding, positioning, marketing, concept creation, user interface- (UI) and user experience design (UX). • Organizing brainstormsessions with stakeholders. • Consulting in online marketing, communication and strategy. • Manage multidisciplinary teams.

    • Netherlands
    • Software Development
    • 1 - 100 Employee
    • Lead CX/UX Design
      • Jun 2016 - Feb 2020

      Led a design team and partnered across disciplines to design a complex SAAS product within the Telco industrie. Managed and introduced a design system way of work to support the software development. Led a design team and partnered across disciplines to design a complex SAAS product within the Telco industrie. Managed and introduced a design system way of work to support the software development.

    • Netherlands
    • Computer Games
    • 1 - 100 Employee
    • Design lead and Project Manager
      • Sep 2011 - Sep 2015

      • Responsible for design direction, visual design, ux design project management, concept- and strategy creation for numerous projects carried out on a single project or structural basis. • Development and preparation of online strategy, communication and marketing advice. • Managing a multidisciplinary teams. • Transform client demands into measurable goals. • Quotation lead, create cost estimates. • Managing and carrying out projects in the field of corporate websites, campaign pages, serious games, mobile apps, web apps, SEO and SEA. Show less

    • Netherlands
    • Advertising Services
    • Digital Consultant - Lead User Experience/Product Design - Managing Partner
      • Sep 2005 - Nov 2010

      • Responsible for strategy, concept and creation of a broad set of communication and marketing tools such as digital campaigns, websites, applications, presentations, e-mail marketing. • Development of online strategy, communication and marketing consultancy. • Positioning, branding and research. • Managing multidisciplinary teams. • Responsible for the creative direction, visual design, UX design, project management, concept and strategy. • Account management for our customers within the healthcare sector. • Preparing and estimate of costs for tender processes. Show less

Education

  • Maastricht University
    UMBS
    2006 - 2006
  • Zuyd Hogeschool | Zuyd University of Applied Sciences
    Bachelor, Communication & Multimediadesign
    2000 - 2005
  • College Sittard
    1994 - 1999

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