Sjoerd Held
User Experience Manager at Viking Europe- Claim this Profile
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Engels Professional working proficiency
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Duits Elementary proficiency
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Nederlands Native or bilingual proficiency
Topline Score
Bio
Experience
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Viking Europe
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Netherlands
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Retail Office Equipment
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400 - 500 Employee
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User Experience Manager
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Feb 2020 - Present
Leading a diversely-skilled customer experience team and partner across disciplines and orgs to deliver a flagship product for the Viking E-commerce Platform. The Viking webshop is serving a large b2b and b2c audience over the top-7 EU countries. Leading a diversely-skilled customer experience team and partner across disciplines and orgs to deliver a flagship product for the Viking E-commerce Platform. The Viking webshop is serving a large b2b and b2c audience over the top-7 EU countries.
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Creampuff
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Sittard
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Freelance Digital Consultant - User Experience/Product Designer
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Sep 2013 - Present
• Responsible for branding, positioning, marketing, concept creation, user interface- (UI) and user experience design (UX). • Organizing brainstormsessions with stakeholders. • Consulting in online marketing, communication and strategy. • Manage multidisciplinary teams. • Responsible for branding, positioning, marketing, concept creation, user interface- (UI) and user experience design (UX). • Organizing brainstormsessions with stakeholders. • Consulting in online marketing, communication and strategy. • Manage multidisciplinary teams.
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DynaCommerce
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Netherlands
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Software Development
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1 - 100 Employee
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Lead CX/UX Design
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Jun 2016 - Feb 2020
Led a design team and partnered across disciplines to design a complex SAAS product within the Telco industrie. Managed and introduced a design system way of work to support the software development. Led a design team and partnered across disciplines to design a complex SAAS product within the Telco industrie. Managed and introduced a design system way of work to support the software development.
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Goal043 | Serious Games
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Netherlands
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Computer Games
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1 - 100 Employee
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Design lead and Project Manager
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Sep 2011 - Sep 2015
• Responsible for design direction, visual design, ux design project management, concept- and strategy creation for numerous projects carried out on a single project or structural basis. • Development and preparation of online strategy, communication and marketing advice. • Managing a multidisciplinary teams. • Transform client demands into measurable goals. • Quotation lead, create cost estimates. • Managing and carrying out projects in the field of corporate websites, campaign pages, serious games, mobile apps, web apps, SEO and SEA. Show less
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Held&Huisman
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Netherlands
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Advertising Services
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Digital Consultant - Lead User Experience/Product Design - Managing Partner
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Sep 2005 - Nov 2010
• Responsible for strategy, concept and creation of a broad set of communication and marketing tools such as digital campaigns, websites, applications, presentations, e-mail marketing. • Development of online strategy, communication and marketing consultancy. • Positioning, branding and research. • Managing multidisciplinary teams. • Responsible for the creative direction, visual design, UX design, project management, concept and strategy. • Account management for our customers within the healthcare sector. • Preparing and estimate of costs for tender processes. Show less
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Education
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Maastricht University
UMBS -
Zuyd Hogeschool | Zuyd University of Applied Sciences
Bachelor, Communication & Multimediadesign -
College Sittard