Business Analyst

• May 2022 - Present

Digital Transformation Analyst

• Jan 2021 - May 2022

I led the initiation and deployment of transformation tools for project portfolio management and capability building. As a program manager, I drove digital transformation initiatives to improve operational efficiency, reduce margin slippage, and increase cost savings. I demonstrated expertise in the full suite of business analysis activities, including requirements gathering, gap analysis, solutionizing with vendors, testing, and deployment of new project management tools for engineers. I also led a digital transformation initiative that aimed to increase cost savings by 18.6 million across six regions in the 2021 financial year. Additionally, I conducted monthly training sessions for users of the new project management tools from nine countries in English and Mandarin. Show less

IT Consultant

• Jun 2017 - Aug 2020

Petrina is an FDM trainee, currently training in Project Management Support. FDM Group is a professional services provider with a focus on IT and over 130 clients in industries including finance, media, aviation, insurance, government and not-for-profit. Using a tailored blend of specialist training and skills development, FDM transforms high-calibre graduates into professional IT and business Consultants through their unique Graduate Programme. FDM’s Graduate Programme tailors training around your skill set, offering an individual learning pathway with either a business or technical focus. Training pathways include Project Support, Business Analysis, Business Test Analysis, Data and Operational Analysis, Software Testing, Software Development, Production Support and MX.3 Production Support. Following training, graduates will be prepared for exciting roles as FDM Consultants representing FDM on client sites across the UK, Hong Kong and Singapore. Show less

IT Business Analyst

• Jul 2019 - Jul 2020

On-site Client Placement As a Business Analyst for the Private Bank's Electronic Front Office System and the migration of a legacy banking system to a new Electronic Private Banking System, I designed and managed enhancement items and new modules in the eFOS from initiation to release. This resulted in a 40% reduction in manual workload and the ability to book new products in the system, which increased profit generation. I produced project artefacts such as BRDs to support project design, requirements gathering, development, and User Acceptance Testing. This enabled rapid turnaround of developments. I also managed project governance by bridging the gap between the development team, testing team, and business users to facilitate progress and change requests. This ensured that components were on track and delivered in a systematic order. Show less

IT Project Lead

• Sep 2017 - Mar 2019

On-site Client Placement I worked as the Project Support Lead/Business Analyst for various projects, including the RHB TravelFX App, the RHB TravelFX Multi-Currency Card, a Customer Relationship Management (CRM) System, and an Asset Financing System. As the project manager, I oversaw all aspects of the projects from application design and development to the creation of the card, which resulted in the delivery of enhancements within the project budget and timeline. I managed change requests and addressed issues raised by consumers and the products team, and I allocated development work to vendors. In addition, I led a testing team that carried out User Acceptance Testing (UAT) in both the pre-production and live environments for deployments, ensuring that every application build was deployed for a seamless customer experience. I also managed a CRM project that provided bank agents with a platform to track sales incentives and customer interactions. This reduced the agents' turnover rate by 40% and improved their performance by 20%. Furthermore, I managed a project to introduce a new asset financing system into the core banking system for financial assets, increasing the variety of products provided by the bank. Show less

Events Intern

• Mar 2017 - May 2017

Urban Development Intern

• May 2016 - Jul 2016

Petrina assisted the team's engineers and designers in tasks related to design, project administration and other support work for the LTA Intra-town Cycling Path project . She had the opportunity to acquire and master skills in AutoCAD which is the defacto CADD software across several industries. During this time, she assisted the professional staff during meetings and site visits within the interdisciplinary environment that constitutes infrastructure design. Petrina assisted the team's engineers and designers in tasks related to design, project administration and other support work for the LTA Intra-town Cycling Path project . She had the opportunity to acquire and master skills in AutoCAD which is the defacto CADD software across several industries. During this time, she assisted the professional staff during meetings and site visits within the interdisciplinary environment that constitutes infrastructure design.

Audit Intern

• Dec 2015 - Feb 2016