Experience

CareLinx Nurse OnDemand

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Registered Nurse

  • Aug 2022 - Present



Reputation

• United States
• Software Development
• 500 - 600 Employee

• Director, Customer Success & Paid Advertising

  • Aug 2016 - Jun 2017



Quotient Technology Inc.

• United States
• Software Development
• 700 & Above Employee

• Sr. Manager, Customer Success

  • Nov 2013 - Aug 2016

  Mountain View, CA Quotient Technology, formerly Coupons Inc., issued an IPO Mar 2014. Quotient provides consumer targeted marketing and coupons along with platform services for supporting backend digital couponing frameworks for large retailers such as Walgreens and Safeway. - Responsible for the successful product adoption, operational readiness, and on-going post –sale expansion through relationship management with key accounts and 30+ partners. - Owns internal and external relationships with… Show more Quotient Technology, formerly Coupons Inc., issued an IPO Mar 2014. Quotient provides consumer targeted marketing and coupons along with platform services for supporting backend digital couponing frameworks for large retailers such as Walgreens and Safeway. - Responsible for the successful product adoption, operational readiness, and on-going post –sale expansion through relationship management with key accounts and 30+ partners. - Owns internal and external relationships with stakeholders including C-level members; conducting board reviews and maintaining cross-functional relationships. - Participates in leadership steering committees for company and department level strategic initiatives by providing analysis on ongoing progress (KPIs). - Responsible for driving partner consumer adoption for increased revenue growth. - Acts as the customer advocate for continued architectural evaluation for optimal platform integration, reduced response times and error rates, and adoption of new product features. - Manage team of 25 (Customer Support, TAMs, and Platform Support Engineers) to deliver a world-class customer experience on multiple application platforms and products. - Successfully built and optimized an internal 24/7 follow-the-sun model application and content support staffing structure. - Define customer best practices and standard product offerings, customer Service Level Agreements (SLAs), and Operational Level Agreements (OLAs) for cross-functional teams. - Adopted various API platform support and management of all components across the platform. - REST-based API platforms, XML and JSON. Show less



Cisco

• United States
• Software Development
• 700 & Above Employee

• Acquisitions Integration Manager

  • Feb 2012 - Oct 2013

  Milpitas, CA - Led the successful integration of billion dollar acquisitions into Cisco, doubling the total throughput of acquisitions within a year of joining the team. - Re-architected the engineering development workflows to conform to Cisco’s best practices and security compliance. - Created multiple engineering product development service programs; aligning product life-cycle development with product management strategy. - Built and managed C-Level relationships across new acquisitions and… Show more - Led the successful integration of billion dollar acquisitions into Cisco, doubling the total throughput of acquisitions within a year of joining the team. - Re-architected the engineering development workflows to conform to Cisco’s best practices and security compliance. - Created multiple engineering product development service programs; aligning product life-cycle development with product management strategy. - Built and managed C-Level relationships across new acquisitions and Cisco to formulate product and architecture integration. - Collected business requirements for conformity and performed gap analyses to identify missing and obsolete processes. - Created business ROIs models with clients to adopt new services. - Designed and led the seamless deployment of new network infrastructure, migration of applications, and internal services. Relevant skills: - Production lab networking - Network security and re-architecture - IT Support solutions - Cross functional team management and leadership - Engineering IT solutions Show less



ZEISS Microscopy

• Germany
• Nanotechnology Research
• 700 & Above Employee

• Sr. Applications Engineer

  • Jun 2007 - Oct 2011

  Zeiss Microscopy - Engaged cross-functionally with sales, marketing, engineering, and QA to ensure alignment on new product offerings. - Defined go-to-market strategy and partnering with customers to drive adoption leading to 10+ major multi-million dollar accounts and partnerships. - Responsible for managing, architecting, and implementing multi-partner programs utilizing our product offerings for research and sales. - Hosted customer councils for showcasing product offerings and gathered feedback… Show more - Engaged cross-functionally with sales, marketing, engineering, and QA to ensure alignment on new product offerings. - Defined go-to-market strategy and partnering with customers to drive adoption leading to 10+ major multi-million dollar accounts and partnerships. - Responsible for managing, architecting, and implementing multi-partner programs utilizing our product offerings for research and sales. - Hosted customer councils for showcasing product offerings and gathered feedback to improve solutions and define applications. Show less



MDL - Elsevier

• QA Intern

  • 2005 - 2007

  Software Company specializing in chemical data base mapping and molecular drawing tools for research facilities, universities, and chemical research companies. Quality Assurance Engineer – Intern - Tested software for chemical databases and chemical drawing tools. - Automated software testing using rational software to increase efficiency and cut down testing time by 50% per section.