Group Claims Team Manager

• Jul 2018 - Present

- Selected for Zurich's pilot Manager Excellence Programme designed to equip future leaders with the skills to lead blended teams in an increasingly digital workplace - Responsible for the performance and leadership of a claims operational team (10-12) managing GSC and TPD claims. - Responsible for providing technical and behavioural support, guidance and development and performance management. - Responsible for the overall achievement of service level, productivity and quality targets. - Establishing and maintaining collaborative relationships with internal and external customers and stakeholders inc, Trustees, Advisers, Employers etc. - Review, guide and advise on complex claims matters and manage escalations/complaints. Show less

Senior Assessor - Group Claims

• May 2017 - Jul 2018

Retail Claims Assessor

• Jan 2016 - May 2017

Claims Training and Development

• May 2014 - Dec 2015

Delivery of training to clients Design and development of Claims Management training modules Design and development of Claims Management e-Learning modules - Articulate Storyline Design and development of internal systems training documentation Responsible for training reporting Delivery of training to clients Design and development of Claims Management training modules Design and development of Claims Management e-Learning modules - Articulate Storyline Design and development of internal systems training documentation Responsible for training reporting

Employee Services Officer

• Apr 2014 - May 2014

Recruitment Consultant | Procurement

• Sep 2013 - Mar 2014

• End to end recruitment consultant from graduate to senior manager level positions • Business development including client visits, marketing information and sales calls • Candidate management including sourcing, screening, placing and follow up for both successful and unsuccessful candidates • Meeting KPIs set by management and developing a personal sales plan in order to effectively meet targets • Managing client and candidate disputes and ensuring client and candidate satisfaction is maintained, negotiation fees and salaries when necessary • Utilising database and LinkedIn to successfully market map and source quality candidates Show less

Occupational Development Coordinator

• Feb 2013 - Jun 2013

• Coordinate Leading – The Mirvac Way leadership programme, including program logistics and booking process to staff, acting as first point of contact for queries from participants and working with external provider to ensure smooth running of programme • Support creative design of content of The Mirvac Way business and engagement initiative • Coordinate and plan logistics for delivery of The Mirvac Way for over 1200 employees in 4 states • Coordinate Leading – The Mirvac Way leadership programme, including program logistics and booking process to staff, acting as first point of contact for queries from participants and working with external provider to ensure smooth running of programme • Support creative design of content of The Mirvac Way business and engagement initiative • Coordinate and plan logistics for delivery of The Mirvac Way for over 1200 employees in 4 states

Senior Graduate Learning and Development Advisor

• Feb 2012 - Dec 2012

• Managed graduate, intern & MBA learning & development programmes – up to 200 employees• Managed internal graduate placement rotations – up to 60 roles per rotation• Designed and delivered induction programmes• Handled BAU HR activities for programmes; visa process, performance management, contract generation, salary reviews, exit interviews• Managed graduate & MBA performance reviews/calibrations• UK£300k budget management• Various recruitment activities including: attending careers fairs, sector/business presentations, assessment centre management and management of external relationships Show less

Graduate Learning and Development Advisor

• Jun 2008 - Feb 2012

• Designed and delivered the annual graduate induction programme• Managed graduate placement rotation process • Facilitated graduate performance reviews/calibration sessions• Managed the core learning curriculum for the UK graduate population, including customisation of existing sessions, reviews etc • Managed external relationships – Students in Free Enterprise, Engineering Development Trust• UK£250k budget management• Managed Graduate Programme intranet page• Various recruitment activities including: attending careers fairs, sector/business presentations, assessment centre management and management of external relationships Show less

Training Designer

• Nov 2007 - Jun 2008

Call centre induction training designer.