Experience

Mercury

• United States
• Financial Services
• 400 - 500 Employee

• Product Operations

  • Oct 2021 - Present

• Account Support Representative

  • Aug 2020 - Oct 2021



Benevity

• Canada
• Software Development
• 700 & Above Employee

• End User Care Specialist

  • May 2018 - Aug 2020

  • Transformed end-users into Raving Fans of Benevity through exceptional service • Acted as the primary contact for client support requests via email and phone using Zendesk • Troubleshooted client issues, reported system bugs and passed along enhancement requests to the product teams • Transformed end-users into Raving Fans of Benevity through exceptional service • Acted as the primary contact for client support requests via email and phone using Zendesk • Troubleshooted client issues, reported system bugs and passed along enhancement requests to the product teams



AET Group Inc.

• Canada
• Environmental Services
• 1 - 100 Employee

• Environmental Technician

  • Jul 2017 - May 2018

  • Collaborating with the Waste Operations team to deliver client objectives related to waste composition studies for single- and multi-family residential buildings, as well as industrial, commercial and institutional entities • Managed time effectively and multi-tasked to complete study data entry, data analysis and project reporting using Microsoft Office software • Collaborating with the Waste Operations team to deliver client objectives related to waste composition studies for single- and multi-family residential buildings, as well as industrial, commercial and institutional entities • Managed time effectively and multi-tasked to complete study data entry, data analysis and project reporting using Microsoft Office software



Planet Bean Coffee Co.

• Guelph, Ontario, Canada

• Barista

  • Sep 2015 - Jul 2017

  • Multi-tasked consistently to ensure impressive product quality and customer service experience while ensuring café cleanliness and organization • Communicated effectively with customers on the mission, vision and values of Guelph’s Coffee Company • Developed strong relationships with customers and co-workers as well as provided new customers and guests with a welcoming environment • Multi-tasked consistently to ensure impressive product quality and customer service experience while ensuring café cleanliness and organization • Communicated effectively with customers on the mission, vision and values of Guelph’s Coffee Company • Developed strong relationships with customers and co-workers as well as provided new customers and guests with a welcoming environment



Asia Network for Sustainable Agriculture and Bioresources

• Kathmandu, Nepal

• Communications and Documentation Intern

  • Sep 2014 - Apr 2015

  • Collaborated with the Research and Communications department to strengthen ANSAB’s internal and external communication tools (e.g. Website, tri-annual MailChimp newsletters, social media platforms, etc.) • Diligently updated ANSAB’s Facebook and Twitter accounts on a daily basis to increase the organization’s online presence • Provided editorial assistance in completing proposals and research • Collaborated with the Research and Communications department to strengthen ANSAB’s internal and external communication tools (e.g. Website, tri-annual MailChimp newsletters, social media platforms, etc.) • Diligently updated ANSAB’s Facebook and Twitter accounts on a daily basis to increase the organization’s online presence • Provided editorial assistance in completing proposals and research