Experience

Cornerstone Charter Academy High School

• United States
• 1 - 100 Employee

• ESOL Compliance Specialist & Testing Clerk

  • Jan 2020 - Present

• Spanish Teacher

  • Aug 2018 - Dec 2019



Florida Hospital (Agency, Select Staff)

• Orlando, FL

• Spanish Language Medical Interpreter

  • 2011 - Aug 2018

  Conduit for spoken language between medical provider and patient, accurately interpreting verbal communication spoken in both English and Spanish • Performed consecutive interpretation to/from source/target languages for patients during medical consultations with physicians, nurses and other medical professionals relevant to patient care needs Conduit for spoken language between medical provider and patient, accurately interpreting verbal communication spoken in both English and Spanish • Performed consecutive interpretation to/from source/target languages for patients during medical consultations with physicians, nurses and other medical professionals relevant to patient care needs



Walt Disney World

• Orlando, Florida Area

• Bilingual eCommerce Help & Support Agent, Disney Reservation Center

  • Oct 2013 - Aug 2014

  Customer service representative extending professional assistance to Disney Guests via multiple methods of online and telephone communications. • 1st Quarter 2014 Leader nominated Star Gala Award recipient. • Demonstrate Disney knowledge and expertise regarding ‘My Disney Experience’ by troubleshooting concerns with Guests, Travel Agents and Cast Members. • Provide Resort sales assistance to Guests via Live Chat sessions on DisneyWorld.com’s website. • Qualified Spanish Cast Member, enabling extension of customer service skills to Spanish-speaking Guests. • Ensure Spanish email responses to Guests are consistent with correct English translation and to Disney standards. • Provided support and served as a Mentor for 24 new eCommerce Help & Support Agents. • Selected participant for Internet Help Desk (IHD) 3 chat Pilot sessions at a time. • Selected participant for Facebook Spanish Chat session with Multi-Language Sales and Service Team. Show less



LOUDOUN COUNTY FREE CLINIC

• Leesburg, VA

• Volunteer, Spanish Language Medical Interpreter

  • 2010 - 2011

  Conduit for the spoken language between medical provider and patient, interpreting every word that was said in English and Spanish and visa versa • Performed consecutive interpretation to/from source/target languages for patients during medical consultations with a nurse or examinations with a medical doctor • Developed orientation and education presentation for new volunteers interested in Interpreting for clinic • Translated Clinic informational brochure for prospective patients into Spanish Show less



MISSION OF MERCY

• Springfield, VA

• Volunteer, Spanish Language Medical Interpreter

  • 2010 - 2010

  Spanish language Interpreter for a non-profit organization providing free Dental clinic to the community • Performed consecutive interpretation to/from source/target languages for patients during medical consultations with a nurse or examinations with a physician. Spanish language Interpreter for a non-profit organization providing free Dental clinic to the community • Performed consecutive interpretation to/from source/target languages for patients during medical consultations with a nurse or examinations with a physician.



Sprint

• United States
• Telecommunications
• 700 & Above Employee

• Program/Project Manager, Training

  • 2004 - 2007

  Ensured standardization and consistency of internal and external documents for Customer Learning Solutions (CLS), Sprint’s professional training organization.Provided project management support to Customer Network Solutions as well as other field sales organizations to ensure successful delivery of customer training services. Worked with cross-functional teams to gather training requirements and implement customer training solutions for Fortune 50 companies. Created Spanish translations for the CLS course library and conducted on-site Spanish training for corporate customers Show less



AMERICAN RED CROSS, NATIONAL HEADQUARTERS

• Washington, DC

• Project Manager

  • 2001 - 2004

  Project Manager Office of the National Chair of Volunteers Managed projects at the National level, leading cross-functional team through all project phases, including development and implementation. Consistently accomplished project goals and objectives on time and within budget. Managed a $417K departmental budget. Executive Staff Assistant Office of the National Chair of Volunteers Confidential managerial responsibility for major components of communication, planning, policy direction, project management and travel. Managed a $116K departmental budget. Participated in several leadership conferences and training sessions to continue education on budgetary issues and leadership roles. Show less