SharePoint Administrator

• Jan 2017 - Present

Manages and ensures the ticket and change request queues to meet Priority Level Designation and Response Requirements. Manages the HQ, GTMO and BRAVO SharePoint Site Collections and content. Proficient with creating and utilizing out of the box apps and collaborative tools to include lists, document/form libraries, discussion boards, surveys calendars, the ribbon, web parts, workflows, InfoPath, etc. Monitors and reviews system logs and detect and troubleshoot problems. Writes basic technical operating system documentation. Demonstrates in day-to-day work adherence to security best practices and access control and security policies. Partners with the Service Desk by setting and managing the expectations of customers. Provides tier I and II technical support and customer service directly to end users through ticketing system and periodically through screen sharing. Discovers and communicates potential service problems through identifying patterns occurring across separate help desk tickets and customer reports. Possesses and applies a comprehensive knowledge across key tasks and high impact assignments. Plans and leads major technology assignments. Evaluates performance results and recommends major changes affecting short-term project growth and success. Functions as a technical expert across multiple project assignments. Show less

Network Technician II

• Aug 2014 - Dec 2017

Electronics Technician

• Sep 2013 - Aug 2014

Performs scheduled and unscheduled maintenance and repair of communications and electronic equipment IAW appropriate procedures and publications. Troubleshoots and repairs current military and commercial radios and equipment. Researches appropriate supply/management systems, maintains automated audit, and updates procedures. Inspects and performs maintenance actions and determines repair parts. Uses diagnostic and test equipment to diagnose, troubleshoot, adjust and repair radio and related equipment. Uses hand, air and electric tools and shop equipment. Show less

Signal Support Systems Specialist

• 2007 - 2011

Installs, maintains, and troubleshoots Signal support equipment and terminal devices. Installs, operates, and maintains designated radio and data distribution systems. Maintains selected electronic devices. Performs Signal support functions to include providing technical assistance and training for user owned and operated automation and communications equipment. Prepares maintenance and supply requests for unit level Signal support. Operates and performs PMCS on assigned vehicles. Install, operates, and performs PMCS on power generators. Show less