Vice President Quality, Compliance and Ethics

• Jan 2020 - Present

Serves as an experienced compliance executive who has generated significant impact through the strategic and tactical direction of organizations in a federal government contracting environment. Provides the leadership, management and vision necessary to ensure that the company has the proper ethics controls, and reporting procedures in place to effectively grow the organization and to ensure high ethical standards and compliance efficiency. Responsible for continuous improvement and creating organizational efficiency to lead process re-engineering and optimization initiatives across B3 Group. Supports the company in identifying and analyzing opportunities for improvement as well as creating a framework for repeatable, scalable and sustainable processes for the organization. Maintain a corporate repository, generates reports to demonstrate key performance indicator results. Show less

Director Quality and Service Optimization

• May 2017 - Jan 2020

Advanced Operational Excellence leadership, which includes: identifying performance, customer service and customer satisfaction; developing solution options using improvement methods; initiating projects; documenting processes and practices; integrating systems and equipment; training and coaching of resources; leading resources to execute projects; tracking project status and results; anticipating and removing project barriers; and developing team members.

Project Director

• May 2016 - May 2017

Drove improvement of the customer experience through leadership, management, excellent communication and team growth. Managed high visibility, enterprise-wide projects with a consistent record of success streamlining procedures and documentation to enhance the efficiency and effectiveness of people and process. Consistent ability to dive deep into the details while maintaining a big picture perspective for steady program leadership. Known for quickly bridging the communication gap between business and IT resources, while driving consensus to achieve program and corporate goals. Show less

Quality Manager / PMO Lead

• Oct 2011 - May 2016

Empower project managers and executive team through innovative, exemplary and reliable resources and direction. Provide full life cycle engagement support from bid and proposal, though execution to engagement closeout. This includes managing sensitive contracting, subcontractor and pricing information. Acts as CEO’s primary program coordinator and quality assurance manager for all engagements. Assist in defining and making process improvement recommendations to provide a framework for project leads and ultimately teams to successfully execute engagements, resulting in client satisfaction in the delivery of products and services. Show less

QMO Quality Manager / Program Management Office Lead

• Oct 2011 - May 2016

Spearheaded the facilitation of the establishment and implementation of the company Quality Management System leading to the ISO 9001:2008 company certification (completed with no concerns, no observations and no findings). Overall, Quality Management System evaluation, management, maintenance, improvement, and implementation of quality management system and quality documentation, as per international quality standards. Ensure proper planning, implementation and management of international quality certification. Conducted internal quality audits, interpreted audit finding, recommended, and implemented corrective actions. Responded to clients’ complaints and rejections regarding quality of product through identification of quality non-conformances and their root cause analysis. Perform appropriate corrective and preventive actions to resolve quality issues faced by clients and to meet client quality requirements. Assisted in control and execution of continuous Quality Management System program of company. Show less

Project Coordinator

• 2011 - May 2016

Program Management: Oversight of full life cycle of highly technical and complex projects through innovative, exemplary, and steadfast direction. Improved organizational support through goal setting for PMO, effective communication and strong interpersonal skills. Fiscal Management: Initiated project budget, assessed internal controls and performed monitoring and review of the project budget.Public Relations: Developed promotional materials to preserve and propagate community relationships. Created press releases and established relationships with various media outlets. Personnel Management/Resource Development: Actively grew the abilities and skills of the department members through formal training programs, mentorship and hands on learning. Strategic Planning: Collaborated with CEO to establish company policies, standardized strategic planning tools to foster consistency over time and across projects. Led management review meetings which kept owners well-informed to ensure proper planning, integrity and delivery on commitments. Show less

Member

• 2013 - 2015

Volunteer

• 2012 - 2014

Served CASA in a professional manner by embracing core competencies such as objectivity, collaboration, cultural competence and flexibility. More than that, humbly served CASA by passionately committing my heart and mind to the child(ren) with whom I worked. Strived to be a well-respected, recognized and zealous voice for children in need by investigating, facilitating, monitoring and ultimately being the eyes and ears of the court. Served CASA in a professional manner by embracing core competencies such as objectivity, collaboration, cultural competence and flexibility. More than that, humbly served CASA by passionately committing my heart and mind to the child(ren) with whom I worked. Strived to be a well-respected, recognized and zealous voice for children in need by investigating, facilitating, monitoring and ultimately being the eyes and ears of the court.

Project Coordinator

• Dec 2008 - Jul 2012

Created delivery order invoice plans, prepared invoices for WAWF submission, managed relationships with the sub-contractors and contractors, assessed schedule risks, opportunities and feed information. Administered and managed the contract’s internal website. Created delivery order invoice plans, prepared invoices for WAWF submission, managed relationships with the sub-contractors and contractors, assessed schedule risks, opportunities and feed information. Administered and managed the contract’s internal website.

Executive Assistant

• 2007 - 2008

Executive Assistant

• Oct 2001 - Mar 2007

Managed all database set up and implementation of all related department financial analysis. Prepared reports, letters, documents, and presentations/proposals and proofed for other departments. Collected, analyzed, and prioritized information from a variety of sources. Proofed, researched and distributed correspondence and reports. Tracked purchase orders and maintained an order log. High quality creation of brochures, company overviews, RFP’s, presentations and proposals. Scheduling/planning sales meetings. Maintained department schedules, calendars and coordinated travel. Show less