Experience

Terranea Resort

• United States
• Hospitality
• 200 - 300 Employee

• Sales Manager

  • Jun 2022 - Present



GREEN HILLS MORTUARY AND MEMORIAL CHAPEL, INC.

• United States
• Individual and Family Services
• 1 - 100 Employee

• Arrangement Department Manager (sales)

  • Feb 2021 - Jun 2022



Terranea Resort

• United States
• Hospitality
• 200 - 300 Employee

• Executive Meeting Manager/ Sales

  • May 2019 - Jul 2021

  Solicit, negotiate and confirm new and repeat business through various efforts (lead follow up, direct mail, referrals, prospecting, etc.) to maximize revenues to meet/exceed goals.Met and exceeded 2019 goal of $1,000,000.00 (7 months) earning The President’s ClubPlan, up-sell and coordinate function details with clients to include but not limited to space requirements, meeting times, equipment, menus, billing, etc.Prepare and execute sales contracts and group resumes to ensure quality product delivery and customer satisfactions.Develop and implement creative sales strategy by analyzing historical, current and future hotel/market/account trends.Develop and continually enhance relationships with key corporate, business and travel industry accounts.Partner with National Sales Managers to increase awareness of Terranea within Key accounts and to uncover new accounts.Contributed $320,000 in projected revenue during the current Covid-19 pandemic (July-Sep) with new and repeat contracts.

• Culture and Associate Engagement Manager

  • Oct 2015 - May 2019

  Responsible for all new hire on-boarding: Check-lists, system access requests, business cards, training scheduleRecognized as Leader of the Quarter November 2017Elected to be a Mentor in Women in the Lodging Network of Two Roads Hospitality Responsible for increasing brand awareness to all new and existing employees Track and record all 90 day, seasonal and annual reviews for hourly associates via Oracle and excelSupport employee mobility, communication amongst all departments and cross-training, filling 75% of open positions internally.Strengthen the relationships between managers and our customers (employees) by monitoring reviews, associate of the quarter receptions, staff training and incentive programs.Revamp new hire orientation to 3 days (originally 2) to include interactive tours, games, speakers, engagementSchedule and administer yearly associate engagement surveys to all 1200 employees, reaching 97% completion 2 years consecutively.Review and track guest satisfaction surveys via Revinate and other social media channels.Create training modules and organize programs to train suggestive selling techniques increasing F&B revenue yearlyCreate Manager in Training Job Descriptions and training schedules.Assist in facilitating a 2 month training program in preparation for a 3 million dollar restaurant renovation/opening.

• Food and Beverage Manager/ Trainer

  • May 2013 - Oct 2015

  Leader of the Month August 2014Analyzed and controlled EOM P&L/GL reports; increased revenue for 2014 by 15%Implemented and organized an extensive retail program; increased retail rev by 7%Hired seasonal associates; trained and prepped them for part-time positionsHeld training classes for all departments; increased guest satisfaction scores by 2%Created training manuals for on boarding supervisors, assistant managers and managersTIPS Certified on 1/2015; Foundations trained May 2014Assisted HR with recruiting, interviewing and hiring seasonal staff, including new hireand termination paperworkPrepared training manuals and held training classes for the seasonal staffTrack revenue and labor daily; maintained and controlled all costsServed as the Head of the Department of Cielo Point; created marketing plans for 2014,weekly forecasting & scheduling, end of the month re-caps, and stood as the main point of contact for the staff.

• Food & Beverage Supervisor

  • Apr 2012 - May 2013

  Lead all associates at the outlet by training, coaching, counseling, communicating job expectations, disciplining and enforcing company policies and procedures.Supervised the attendance, performance, attitudes, appearance, and overall conduct of the team.Met restaurant financial objectives by forecasting, scheduling and initiating corrective actions.Prepared and analyzed restaurant performance with end-of-the-month recap and inventory.Initiated new plans to enhance staff performance and increase revenue.Utilized computer applications such as Heath for scheduling, Timesaver for monitoring time punches and tracking payroll, and Avero for daily logs. Created and maintained pars for all beverage items and dry goods.

• Food Server/ Nelsons

  • Jun 2010 - Apr 2012

  Served food and beverages, input orders, cleaned and organized assigned stations, greeted/seated guests and handled payment transactions.Supervised/signed out servers on their side work and tables.



American Capital Corporation

• Financial Services
• 1 - 100 Employee

• Executive Assistant/Office Manager

  • May 2009 - Apr 2010

  Managed advertising strategies and assisted with various marketing tools, such as Loan Tool Box, Constant Contact, and MS Publisher. Assisted with Loan Applications and Processing via Point. Handled all Loan Documents, including ordering Escrow Instructions, Title papers, Verification of employment, Loan Applications, etc. Implemented a systematic way for employees to communicate via MS Outlook which enabled the delegation of responsibilities as well as notified the office about upcoming events and client appointments.



Art Design Resources

• Administrative Assistant/ Production Manager

  • Oct 2007 - Apr 2009

  Supported the President of the company and assisted in the management of the company and employees. Daily computer input of current work orders and transactions in the framing and art department, inspection of incoming art and other projects, as well as assisting in the decision making of the production as well as marketing/advertising strategies. Assisted in communicating with art designers, art consultants, clients, etc. Organized, input, and filed incoming orders, invoices, receipts, quotes, etc. Scheduled and conducted interviews for current available positions within the company.