Experience

Xograph Healthcare

• United Kingdom
• Medical Device
• 1 - 100 Employee

• Engineer

  • Mar 2014 - Present

  Providing Engineering and technical support for a wide range of Medical/ Dental imaging systems. Providing Medical Software and hardware support/triage ( UK / Ireland Hospitals telephone /email ) Medical Products supported: Ziehm Surgical C-Arms and system software Canon direct digital imaging systems and system software Planmeca digital imaging systems and system software Arcoma Room X-ray systems and system software Canon mobile imaging system and system software Shimadzu mobile DaRt Evolution Wireless imaging system and system software Experience and Knowledge - Degree qualified professional with over 40 years customer facing Electronic/ IT technical support experience - Experienced of supporting products worldwide, with onsite customer support (Argentina, Germany, Motorola Innovation Centre Singapore, Motorola Design Centre Chicago Illinois, Motorola Design Centre Boynton Beach Florida). - Experienced in supporting high value X-ray Medical/ Dental products in a clinical environment - Over 40 years’ experience in high value capital equipment installation, maintenance, repair and pre-sales demonstrations - Experienced in service and repair of a wide range of X-ray equipment manufacturers (Satalec, Planmeca, Philips, Siemens, Canon, Ziehm, Arcoma) - Experienced in working with medical/ Dental software vendors Technical Skills Hardware related skills • Ability to debug both analogue and digital circuits to component level IT/ DICOM/ PACS related skills: • A strong knowledge of Microsoft based operating systems with emphasis on Windows 7, 10 and 11 • Hard drive Data backup and recovery experience • Strong knowledge of PC/Mac/Laptop/Server based hardware configuration and repair • Experienced in application of switches, hubs and routers • Excellent knowledge of TCP/IP, DNS, DHCP, LAN/WAN protocols • Email configuration/trouble shoot experience - Outlook, POP3, IMAP configuration • Experience of fault finding ADSL/PSTN/GSM/GPRS issues Show less



Support-2

• Penicuik, Midlothian

• IT Consultant

  • Dec 2003 - Present

  Professional IT support for residential clients. Experienced in desktop support for Win 7,10 and 11. Microsoft Office, Application Support, Server Support, System Security, Data Recovery, Data Backup and Cloud based services. Professional IT support for residential clients. Experienced in desktop support for Win 7,10 and 11. Microsoft Office, Application Support, Server Support, System Security, Data Recovery, Data Backup and Cloud based services.



Findlay Irvine Ltd

• penicuik

• Product Support Engineer

  • Jun 2011 - Mar 2014

  Product support for bespoke control systems for the transportation and defence industry. Technical support for: - Internet based weather monitoring and control systems for roads, railways and aircraft runways - Vehicle skid resistance measuring Product support for bespoke control systems for the transportation and defence industry. Technical support for: - Internet based weather monitoring and control systems for roads, railways and aircraft runways - Vehicle skid resistance measuring



Texonet

• edinburgh

• Product Support Engineer

  • Oct 2007 - Jun 2011

  Product support for telemetry data systems and Liquid flow control. Product support for telemetry data systems and Liquid flow control.



DBG LTD

• based from home

• Product Support Engineer

  • 2004 - 2007

  Product support engineer for dental products Supported products: - X-Ray equipment (Inter oral /OPG ) and associated software. - Eschmann and Prestige Autoclaves - Dental drills, chairs, cameras and associated software Product support engineer for dental products Supported products: - X-Ray equipment (Inter oral /OPG ) and associated software. - Eschmann and Prestige Autoclaves - Dental drills, chairs, cameras and associated software



Motorola Mobility (a Lenovo Company)

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• New Product Engineer - (Global product support)

  • 1999 - 2003

  • Global product support for new product introduction and global service centres Manage collection and root cause analysis of the first 400 new products to fail globally • Manage global web content for the support of new Motorola products at launch • Chair global conference calls with regard to product reliability, modularisation & serviceability during design and NPI phases • Integrate into the product development teams, travelling to the relevant design centres 2 – 6 times per year. Show less



Motorola (Personal Communications Sector)

• Scotland

• Hi Tech Service Centre - Analyser

  • 1995 - 1999

  Root cause analysis of mobile phones to component level Global manufacturer and service centre hub for Motorola mobile phone and personal communication devices. Root cause analysis of mobile phones to component level Global manufacturer and service centre hub for Motorola mobile phone and personal communication devices.