Experience

St John of God Community Services Dublin South East

• Ireland
• Individual and Family Services
• 1 - 100 Employee

• STEP Support Worker

  • Apr 2019 - Present

  In my new role as a STEP Support Worker I am part of the Life Long Learning programme, supporting people with mild intellectual disabilities by organising and facilitating meaningful group and 1-to-1 activities based on service users' interests. Activities include: Introduction to Spanish; money management; driver theory test; arts group; mindfulness. My other duties and responsibilities within the service remain the same: Supporting service users to develop a Person Directed Plan (personal development plan) and create their Life Vision (goal setting, action planning and implementation, and periodical reviews). Involving service users’ chosen natural support network (e.g. family and friends) in the Person Directed Planning process, and always look to build people’s natural supports, by forming and maintaining friendships with peers and community members. Identifying and promoting opportunities for meaningful participation and integration for service users in their community through education, employment, leisure pursuits and social roles.Promoting service users' independence through the implementation of independent travel practices and procedures.Supporting advocacy initiatives, encouraging service users to be actively involved in decisions making. Applying the principles of a Human Rights Based Approach in all interactions with individuals (individual rights and responsibilities, informed consent and due process).Prompt response to all accidents, incidents, near misses and allegations involving service users and staff by applying the appropriate procedure(s). Ensuring a safe, professional service by maintaining and promoting good communication and relationships with families, service users' employers, community services, and between all disciplines of staff, within the department and the overall Service. Show less

• Instructor / Facilitator in Dalkey Day Centre

  • Aug 2018 - Apr 2019

  I work with adults with mild intellectual disabilities. My responsibilities include:Supporting service users to develop a Person Directed Plan (personal development plan) and create their Life Vision. This process comprises goal setting, action planning and implementation, and periodical reviews. Involving service users’ chosen natural support network (e.g. family and friends) in the Person Directed Planning process, and always look to build people’s natural supports, by forming and maintaining friendships with peers and community members to the extent desired. Identifying and promoting opportunities for meaningful participation and integration for service users in their community through education, employment, leisure pursuits and social roles.Organising and facilitating group activities such as: computer literacy classes, yoga, Spanish, maths and money counting.Promoting service users' independence through the implementation of independent travel practices and procedures, e.g. travel training service users to reach new locations by public transports.Supporting advocacy initiatives, encouraging service users to be actively involved in decisions making. Applying the principles of a Human Rights Based Approach in all interactions with individuals (individual rights and responsibilities, informed consent and due process).Supporting service users, staff and people’s wider circle of support involvement in individual’s health plans and reviews, including providing written and/or verbal feedback to clinicians. Prompt response to all accidents, incidents, near misses and allegations involving service users and staff by applying the appropriate procedure(s). Ensuring a safe, professional service by Maintain and promote good communication and relationships with families, employers, community services, and between all disciplines of staff, within the department and the overall Service. Show less



Dún Laoghaire Further Education Institute

• Ireland
• Higher Education
• 1 - 100 Employee

• Italian Teacher

  • Sep 2017 - Present

  Italian Teacher at DFEi - currently organising and teaching 2 levels, a new 10-week Beginners (level 1) course and an Improvers (level 2) course for a total of 15 enthusiastic learners LEVEL 1 Course content includes: • Introduce yourself and and give basic personal details; ask others for personal details • Write a short letter with basic personal information • Going to the shops • Talking about your family • Grammar foundations LEVEL 2 Course content includes: • Ordinare cibo al bar e al ristorante • Il calendario, il tempo atmosferico e le stagioni • La giornata quotidiana – your daily routine • L’agenda e i piani futuri - making future plans Show less



Southside Partnership DLR

• Ireland
• Civic and Social Organizations
• 1 - 100 Employee

• IT/Digital Skills Trainer and Tutor (Training Design, Delivery and Administration)

  • Apr 2017 - Jun 2018

  Designing and delivering training courses to diverse groups of adults ranging from 2 to 15 candidates. Successful subjects include: o Effective Use of LinkedIn for Jobseekers (delivered to Jobs Club participants) o Google Chrome, Google Drive for collaborative work, and other essential Google/internet products o Safe Internet browsing; computer security awareness and maintenance for smooth running Coordinating a team of 3 new tutors in one of our tutoring centres, providing induction, guidance and on-going support Tutoring on a one-to-one basis in IT/computer and digital literacy skills. Supporting and motivating students with customized sessions and easy-to-understand demonstrations. Topics covered include: o working with laptops, smartphones, tablets, digital media, social media platforms and apps across devices o browser navigation and settings; cookies; bookmarks; working with attachments/photos o essential Windows OS functions and file management; networks/connectivity; software installation and updates o Microsoft Office: Word, Excel, PowerPoint to Intermediate level Projects and Administration - Assisting the Training Coordinator with the organization and coordination of training programmes, training needs analysis and evaluation of courses. Providing technical advice and support to the Training Coordinator on the creation of the new SSP Newsletter via Mailchimp. Preparation of training content based on learners’ specific needs and monitoring of learner’s progress. Creating and updating learning materials such as slides, skills assessment documents and software demonstrations. Preparation of tasks and exercises that learners execute in between sessions, etc. Promotion of Southside Partnership and ETB courses on the company’s website. Show less



Word Perfect Group

• Translation and Localization
• 1 - 100 Employee

• Interpreter (from English into Italian and Spanish)

  • Dec 2016 - Jun 2018

  Provision of highly professional and reliable interpreting services in Italian/Spanish to HSE services, hospitals, legal services, prisons, Airport Customs, Workplace Relations Commission, PRTB and Garda stations. Provision of highly professional and reliable interpreting services in Italian/Spanish to HSE services, hospitals, legal services, prisons, Airport Customs, Workplace Relations Commission, PRTB and Garda stations.



Dress for Success Dublin

• Ireland
• Nonprofit Organization Management
• 1 - 100 Employee

• CV/Interview Coach (volunteer)

  • Nov 2016 - Jun 2018

  Mentoring and coaching unemployed women in the development of a high quality CV, job search strategies, interview skills, networking skills and effective use of LinkedIn, with a focus on giving them confidence and encouragement to believe in themselves and ultimately secure employment. This is delivered on a one-to-one basis in a sensitive and confidential way Mentoring and coaching unemployed women in the development of a high quality CV, job search strategies, interview skills, networking skills and effective use of LinkedIn, with a focus on giving them confidence and encouragement to believe in themselves and ultimately secure employment. This is delivered on a one-to-one basis in a sensitive and confidential way



FMS Wertmanagement Service GmbH

• Germany
• Financial Services
• 1 - 100 Employee

• Training Coordinator & HR Support

  • Apr 2016 - Jun 2016

  Successfully coordinated the scheduling of training, including room booking, record keeping, confirming details with employees and generation of attendee lists for the training provider. Ensured that training was scheduled and delivered to meet with the expectations and requirements of employees increasing employee “buy in”. Arranged alternative dates for employee training where required to suit their timetable. Provided support with recruitment; processed expenses reports, updated absences and benefit payments for circa. 140 employees. Show less



Skillsoft

• United States
• E-Learning Providers
• 700 & Above Employee

• Learning Designer of e-Learning Training Courses for the US market (Environmental Health & Safety)

  • Oct 2015 - Feb 2016

  Successfully designed engaging course plans that were 100% compliant with Skillsoft’s instructional standards. This was achieved by effective analysis of document content, application of adult learning theories & Skillsoft’s instructional design model, visual skills and competent use of course development software (Synergy). Excellent communication skills combined with a strong focus on detail. Effective collaboration with subject matter experts ensured instructional content was clear and relevant to the course objectives. Ensured instructional integrity was upheld throughout the course delivery and the development cycle by providing focused guidance to writers and graphic designers. Show less



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• HR Exit Process Coordinator for UK and Ireland

  • Apr 2015 - Aug 2015

  Scheduled, conducted and documented exit interviews for the UK and Ireland and accurately reported leavers’ valuable feedback to a team of 30 local and remote HR Advisors. Employed strong interpersonal and coaching skills to build immediate rapport, facilitating the management of sensitive discussions. Produced accurate weekly and monthly reports on the findings from the interviews, highlighting attrition statistics and trends. Worked with HR Advisors to devise long term strategies to improve employment retention and business practices. Show less



G4S

• United Kingdom
• Security and Investigations
• 700 & Above Employee

• HR Training & Administration Assistant

  • Apr 2014 - Jan 2015

  Delivered training sessions to new hires and scheduled Manual Handling and Health & Safety training. Successfully co-ordinated the “on-boarding” process for all new hires: confirmed start date details; issued start packs; facilitated induction. Improved efficiency across all record and personnel filing, including training matrix and attendance record, ensured that all employee information (electronic and hard copies) was accurate, up to date and compliant with all data protection guidelines. Provided support with recruitment. Efficiently co-ordinated a newly introduced licensing process of all new hires by providing thorough information to branch managers, which resulted in managers’ active engagement in the new process. Show less



Barclaycard

• United Kingdom
• Financial Services
• 700 & Above Employee

• Italian Service & Sales Agent

  • Jan 2014 - Feb 2014

  Provided efficient customer service support in Italian whilst remaining calm and empathetic when dealing with challenging situations. Average 99% of cases successfully resolved and accurately logged with meticulous attention to all procedures. Efficiently worked with multiple systems simultaneously and employed problem solving skills to deal with accounts issues. Provided efficient customer service support in Italian whilst remaining calm and empathetic when dealing with challenging situations. Average 99% of cases successfully resolved and accurately logged with meticulous attention to all procedures. Efficiently worked with multiple systems simultaneously and employed problem solving skills to deal with accounts issues.



idioma®

• Japan
• Translation and Localization
• 1 - 100 Employee

• Italian Translator and Editor (English into Italian)

  • Feb 2008 - Dec 2013

  Delivery of high-quality translations of software updates, safety procedures, technical documentation for digital and medical equipment, user’s manuals for industrial machinery. Ability to meet strict translation deadlines and attention to detail guaranteed a constant stream of work from clients such as Nikon, Fujifilm, Canon and Toyota. Proactively improved translation memories and glossaries and added new online reference sources to the database. Delivery of high-quality translations of software updates, safety procedures, technical documentation for digital and medical equipment, user’s manuals for industrial machinery. Ability to meet strict translation deadlines and attention to detail guaranteed a constant stream of work from clients such as Nikon, Fujifilm, Canon and Toyota. Proactively improved translation memories and glossaries and added new online reference sources to the database.



Citi

• United States
• Financial Services
• 700 & Above Employee

• Italian, English and Spanish Customer Service Representative (EMEA, Americas, Pacific)

  • Feb 2013 - Aug 2013

  Multilingual Customer Service Agent in the Citibank Pensioner Support Team. Provided efficient customer service support in English, Italian and Spanish whilst remaining calm and empathetic when dealing with challenging situations. Average of 99% cases successfully resolved and accurately logged with meticulous attention to all procedures within the required time metrics. Excellent ability to provide efficient support to customer needs while remaining calm and empathetic when dealing with challenging situations. Proactively employed my problem-solving skills to deal with account and payment issues Show less



DLTC English Language School

• Ireland
• Education Administration Programs
• 1 - 100 Employee

• Italian Teacher

  • Jan 2012 - Apr 2013

  Guided and mentored multicultural groups of up to 25 learners to successfully complete their language course Designed and delivered the curriculum for 4 levels of adult courses. Prepared teaching materials, organised group activities, delivered presentations, devised assignments and engaged students in interactive learning Improvement of curriculum content. Integrated current cultural elements and authentic resources, which gave students a “real feel” for the language and contributed to positive engagement Innate ability to assess students’ learning needs and flexibility to adapt teaching methods and materials to students’ learning styles guaranteed the overcoming of difficulties and promoted autonomous learning and development Show less



Colaiste Bride

• Clondalkin, Dublin 22

• Italian and English Teacher (substitute)

  • Feb 2012 - Apr 2012

  Substitute Teacher of Italian and English - Carried out Leaving Certificate oral mock examinations (Italian) - Revision of oral and written exam material for LCA students of Italian - Coordinated TY Italian projects - Assisted with the delivery of the English curriculum Substitute Teacher of Italian and English - Carried out Leaving Certificate oral mock examinations (Italian) - Revision of oral and written exam material for LCA students of Italian - Coordinated TY Italian projects - Assisted with the delivery of the English curriculum



St. Joseph's College

• Lucan, Co. Dublin

• Italian, English and Geography Teacher (maternity cover)

  • Sep 2011 - Nov 2011

  Italian teacher to students from 1st Year through to 6th Year English teacher to 1st and 2nd Year students Geography teacher to 1st Year students - Worked with Higher Level Leaving Cert students in the preparation of their written exam paper (reading and writing skills) - Designed creative learning material and interactive activities and delivered PPT presentations in order to promote learning and engagement and develop students’ creative, academic and social skills at both Junior and Senior Cycle level - Assigned and coordinated an Italian project at TY level Show less



MLI International Schools

• Ireland
• Education Administration Programs
• 1 - 100 Employee

• EFL Teacher (summer)

  • Jul 2011 - Sep 2011

  Taught English as a Foreign Language (EFL) from Beginner to Upper-Intermediate levels during summer languages courses Delivered an excellent learning experience to multicultural groups of teenage students resulting in the successful completion of their language course Promoted the development of speaking and writing skills through engaging and interactive group activities that included genuine information gaps Taught English as a Foreign Language (EFL) from Beginner to Upper-Intermediate levels during summer languages courses Delivered an excellent learning experience to multicultural groups of teenage students resulting in the successful completion of their language course Promoted the development of speaking and writing skills through engaging and interactive group activities that included genuine information gaps



St. Paul's CBS

• Smithfield, Dublin 7

• Italian and English Teacher

  • Sep 2010 - May 2011

  Taught Italian to students from 1st Year through to Transition Year and English to 1st Year students. Created and developed original educational materials and improved curriculum content by utilising current authentic resources Employed my innate ability to assess students’ learning needs to overcome initial resistance to learning and promote learning engagement Helped students become aware of their potential and develop autonomous learning skills by adapting my teaching methods and materials to students' learning styles and abilities This work was part of my teaching practice during the Postrgrad. Dip. in Education in Trinity College. Show less



MLI International Schools

• Ireland
• Education Administration Programs
• 1 - 100 Employee

• Students Accommodation Administrator

  • Jan 2008 - Sep 2010

  Strategic planning and decision making. Developed and implemented a placement system to effectively book groups of up to 70 foreign students with host families in Dublin, Galway, Cork and Limerick, for a total number of 500-700 per year. The ability to profile people allowed the strategic matching of host families with students and facilitated initial communication between them, resulting in students building successful relationships with the host families and repeat bookings / client retention for the company. Used effective assertive / listening skills, to facilitate communication with stakeholders and ensure the smooth running of operations. Recruited and selected host families including visiting them to evaluate their suitability for the role and trained them to ensure that MLI hosting standards were guaranteed. Responsible for the delivery of training to and co-ordination of temporary office staff / interns. Improved the structure and efficiency of a database containing details of 300 host families by utilising unused system functions, which resulted in increased efficiency of assigned work flow. Planned, designed, delivered MLI Host Family Training Day, which enhanced the engagement of host families. Show less



EF Education First

• Switzerland
• Education Management
• 700 & Above Employee

• Activities Leader and Students Officer

  • Jun 2007 - Nov 2007

  Successfully guided 4 groups of 50 under 18 year-old Spanish students on excursions in Dublin, Kilkenny, Glendalough and Belfast over a period of 8 weeks. For the remainder of the contract, I worked as a receptionist and students officer. Led and motivated students by creating a spirit of group cohesion through social activities and supportive interaction. Engaged students in learning about Irish history/culture, and ensured that the experience was both educational and memorable. Successfully organised and promoted social, cultural and sporting activities. Efficiently performed administration duties such as reception, immigration procedures, student orientation, issuing of attendance certificates. Show less



Epping Secondary College

• Melborune, Australia

• Italian Language Assistant Teacher

  • Apr 2004 - Dec 2004

  I was selected to work as an Italian Language Assistant Teacher in a secondary school as part of a special exchange programme established between the Italian Ministry for Foreign Affairs and the Government of Victoria. - During my appointment I devised original units of work that developed students’ creative, academic and social skills as well as speaking and writing skills; developed educational materials and improved curriculum content by utilising current authentic resources; learned about the Australian education system - I also travelled across the country between 2005 and 2006 and learned about Australian culture and way of living Show less