Experience

Afea Care Services

• Australia
• Hospitals and Health Care
• 1 - 100 Employee

• Service Team Lead

  • Jul 2021 - Present

• NDIA Client Care Coordinator

  • Mar 2018 - Oct 2021

  AFEA Care services provides aged & personal care services to NDIS approved clients. As a care coordinator my job is to ensure that I review client’s care plan and screen the care givers for their expertise and assign them to provide the caring services. I take full ownership of developing services schedule for the client and ensure no service is skipped by the care givers. Coordinate services as defined in the care plan to include mainstream NDIS services (housing, transport, health) and specialist services. Regulate the usage of support hours and update the client if additional care plan assessment may be required. Use an in-house client relationship management (CRM) software to record discussions with clients, details & modifications to their services, carers used. Use CRM effectively to monitor the funding and services are booked adequately. Provide reports reflecting progress towards achieving plan goals, and recommendations about the appropriate type of support required in the next plan and reasons for this. Development of new services as required. Positively contribute to the team by actively participating in team meetings, attend training as required, provide outside office hours support to clients for a week in a month.Dealing with clients in a courteous demeanor over phone & email, liaising with external agencies to prepare services & book them accordingly. Comfortable using Microsoft suite of applications such as Word, Outlook, Excel, PowerPoint and SharePoint.



Cancer Institute NSW

• Australia
• Hospitals and Health Care
• 200 - 300 Employee

• Technical Support Analyst

  • Nov 2016 - Mar 2018

  TEAM SUPPORT OFFICER - CANCER INSTITUTE, NSW, Nov 2016 – Jun 2017 • Processing of Patient Recruitment packages. Processing of completed interview transcripts back to patient. Contacting patients to collect the incomplete data in the surveys. Entering the survey data into designated databases. • Uploading the submission of electronic notifications from the State/Territory Cancer Registries into the AMR database. • Answer incoming calls on AMR helpline and record the patient details in the AMR helpline tracking spreadsheet. • Communicate with external and internal stakeholders regarding the promotion materials of AMR. Assist in organizing meetings as required e.g., room preparation, arranging catering, support in meeting minutes preparation etc. • Contacting the State/territory cancer registries to notify & clarify errors in the electronic notification files. • Perform other office support tasks as assigned by the AMR Manager. Scanning, photocopying and filing documents as required. Contacting the external stakeholders to get quotes for AMR reply-paid envelopes and promotional stationeries (sticky notes, pens and brochures).



CRS & Associates

• Management Trainee

  • Sep 2012 - Feb 2013



GE

• United States
• Industrial Machinery Manufacturing
• 700 & Above Employee

• Finance Intern

  • Jan 2012 - Feb 2012