Experience

The Meet Group

• United States
• Technology, Information and Internet
• 100 - 200 Employee

• Supervisor, Trust & Safety Operations

  • Oct 2021 - Present

• Traffic & Content Management Specialist

  • Aug 2019 - Oct 2021

• Member Services Representative

  • Dec 2018 - Aug 2019



SYKES

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Social Media and Tier 2 Tech Support - Nikon Products

  • 2012 - Dec 2018

  Tier 2 Technical support agent supporting Nikon DSLRs, Nikon Software, Speedlights and Nikon1 Cameras. Answer client questions and assist with product usage, troubleshooting, compatibility and pre-sales inquiries. Assist other call center agents with escalated questions and customers in need of special attention. Monitor product forum on NikonUSA.com and answer forum questions. Manage on-site camera lab. Answer support questions posted on Facebook and Twitter. Tier 2 Technical support agent supporting Nikon DSLRs, Nikon Software, Speedlights and Nikon1 Cameras. Answer client questions and assist with product usage, troubleshooting, compatibility and pre-sales inquiries. Assist other call center agents with escalated questions and customers in need of special attention. Monitor product forum on NikonUSA.com and answer forum questions. Manage on-site camera lab. Answer support questions posted on Facebook and Twitter.



R K Arters Associates

• Phoenixville, PA

• Office Assistant

  • Feb 2011 - Jul 2012

  I was employed part-time as an office assistant while I searched for full-time employment that will take advantage of my knowledge and skills. Bob and Dottie Arters are super people to work for! I was employed part-time as an office assistant while I searched for full-time employment that will take advantage of my knowledge and skills. Bob and Dottie Arters are super people to work for!



Advertising Specialty Institute

• United States
• Advertising Services
• 500 - 600 Employee

• Senior Project Manager - ASInternet/EMedia

  • Oct 2006 - Jul 2008

  Gathered and documented business and functional requirements for web based and email projects. Collaborated with marketing, design, technical and QA teams on project development and release. Produced and distributed release notes and training documentation. Acted as product manager for email marketing product and as SME or other products in the web products group.

• ASInternet/EMedia Project Manager and EmailExpress Manager

  • Jan 2005 - Oct 2006

  Gathered and documented project requirements, release notes and training documentation for web based and email projects. Managed email marketing calendar, staff, production and email lists.

• ASInternet/EMedia Project Manager

  • 2003 - 2005

  Collected and documented business requirements for ASInternet/Emedia projects. Assisted with project release testing and deployment.

• Customer Support and Training - ASInternet/EMedia

  • 1998 - 2003

  Customer support and training representative for ASInternet products. Later Group Leader of ASInternet Training and Support.

• ASInfoline Product Research

  • Jun 1989 - Nov 1998

  Acted as call center agent and product research librarian for advertising specialty industry product research. Later graduated to group leader position.