Karen Gregorcic, ENP
Public Safety Specialist at Equature - Public Safety Software- Claim this Profile
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Bio
Kathleen Russ
I found Karen to be extremely thorough and very professional to work with. Karen is detail oriented and completes assigned tasks quickly and completely. She was a pleasure to work with and I consider her a terrific work partner.
Tiffany Robinson-Trager
I worked with Karen at American Medical Response where she was performing in the role of Lead Utilization Supervisor. While working with Karen it was clear that she was a dedicated professional who brought professionalism and a customer service focus to her job. Karen also had vast knowledge of emergency communication and an extensive network of contacts, that she utilized regularly. She would be an asset to any communications center or company. Tiffany Robinson
Kathleen Russ
I found Karen to be extremely thorough and very professional to work with. Karen is detail oriented and completes assigned tasks quickly and completely. She was a pleasure to work with and I consider her a terrific work partner.
Tiffany Robinson-Trager
I worked with Karen at American Medical Response where she was performing in the role of Lead Utilization Supervisor. While working with Karen it was clear that she was a dedicated professional who brought professionalism and a customer service focus to her job. Karen also had vast knowledge of emergency communication and an extensive network of contacts, that she utilized regularly. She would be an asset to any communications center or company. Tiffany Robinson
Kathleen Russ
I found Karen to be extremely thorough and very professional to work with. Karen is detail oriented and completes assigned tasks quickly and completely. She was a pleasure to work with and I consider her a terrific work partner.
Tiffany Robinson-Trager
I worked with Karen at American Medical Response where she was performing in the role of Lead Utilization Supervisor. While working with Karen it was clear that she was a dedicated professional who brought professionalism and a customer service focus to her job. Karen also had vast knowledge of emergency communication and an extensive network of contacts, that she utilized regularly. She would be an asset to any communications center or company. Tiffany Robinson
Kathleen Russ
I found Karen to be extremely thorough and very professional to work with. Karen is detail oriented and completes assigned tasks quickly and completely. She was a pleasure to work with and I consider her a terrific work partner.
Tiffany Robinson-Trager
I worked with Karen at American Medical Response where she was performing in the role of Lead Utilization Supervisor. While working with Karen it was clear that she was a dedicated professional who brought professionalism and a customer service focus to her job. Karen also had vast knowledge of emergency communication and an extensive network of contacts, that she utilized regularly. She would be an asset to any communications center or company. Tiffany Robinson
Credentials
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Improving Your Listening Skills
LinkedInJul, 2022- Nov, 2024 -
How to Proactively Manage Conflict as an Employee
LinkedInMar, 2022- Nov, 2024 -
Managing a Multigenerational Workforce
LinkedInMar, 2022- Nov, 2024 -
Emergency Number Professional (ENP)
NENA: The 9-1-1 AssociationFeb, 2022- Nov, 2024 -
Delivery Tips for Speaking in Public
LinkedInDec, 2021- Nov, 2024 -
How to Resolve Conflict and Boost Productivity through Deep Listening
LinkedInDec, 2021- Nov, 2024 -
Presenting as a Team
LinkedInDec, 2021- Nov, 2024 -
Speaking Confidently and Effectively
LinkedInDec, 2021- Nov, 2024 -
Emergency Medical Dispatch
NAED -
Six Sigma White Belt
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Experience
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Equature - Built to Serve Public Safety
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United States
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Software Development
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1 - 100 Employee
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Public Safety Specialist
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Jul 2021 - Present
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Southwest Summit Council of Government
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City of Barberton, Copley Township, City of Norton
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Dispatch Manager
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May 2013 - Feb 2021
Manage consolidation and operations of 9-1-1 services for police, fire, and EMS of three communities into one newly formed dispatch center in Southwest Summit County. Successfully added Springfield police, fire and EMS to the operation April 2020. Manage consolidation and operations of 9-1-1 services for police, fire, and EMS of three communities into one newly formed dispatch center in Southwest Summit County. Successfully added Springfield police, fire and EMS to the operation April 2020.
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Diebold Nixdorf
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Account Performance Coordinator
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Mar 2012 - May 2013
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American Medical Response
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United States
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Hospitals and Health Care
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700 & Above Employee
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Lead Utilization Supervisor
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Dec 2010 - Jan 2012
Manage communications/dispatch center in private sector. Insure excellent customer service, maintain budgets, report business progress, manage and maintain performance standards with regard to staff, equipment and operations. Manage communications/dispatch center in private sector. Insure excellent customer service, maintain budgets, report business progress, manage and maintain performance standards with regard to staff, equipment and operations.
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City of Green Fire Department
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Southern Summit County, Ohio
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Dispatch Manager
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Apr 2005 - Dec 2010
Established and then managed a multi-jurisdictional consolidated Fire/EMS dispatch center with focus on providing highly skilled calltakers and dispatchers for Fire and EMS service, maintaining a full staff of Emergency Medical Dispatch professionals. Established and then managed a multi-jurisdictional consolidated Fire/EMS dispatch center with focus on providing highly skilled calltakers and dispatchers for Fire and EMS service, maintaining a full staff of Emergency Medical Dispatch professionals.
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Coventry Township Fire Department
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Akron, OH
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Communications Coordinator
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Jul 1989 - Apr 2005
Managed emergency dispatch services for Fire and EMS, grew the client base to attract talented workforce and increase activity; successfully maintained operation with policy, staffing, trainining and equipment. Managed emergency dispatch services for Fire and EMS, grew the client base to attract talented workforce and increase activity; successfully maintained operation with policy, staffing, trainining and equipment.
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Education
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The University of Akron
Community
