Experience

Denisys Technologies

• India
• Software Development
• 1 - 100 Employee

• Operations Manager

  • Jul 2018 - Present

  - Evaluating new features, technologies and customer requests for the product road map and developing plans for their implementation. - Managing team of 5+ in handling customer support requests, issues and helping the team to achieve higher customer satisfaction level. - Establishing processes, streamlining workflow and creating a team work environment to increase productivity. - Implementation and Roll-out of CRM Software to different sectors - both B2B and B2C. - Mapping… Show more - Evaluating new features, technologies and customer requests for the product road map and developing plans for their implementation. - Managing team of 5+ in handling customer support requests, issues and helping the team to achieve higher customer satisfaction level. - Establishing processes, streamlining workflow and creating a team work environment to increase productivity. - Implementation and Roll-out of CRM Software to different sectors - both B2B and B2C. - Mapping client’s requirements and coordinating, developing and implementing processes. - Testing of Product features and enhancements. - Training to Customers on CRM usage and functions. Show less - Evaluating new features, technologies and customer requests for the product road map and developing plans for their implementation. - Managing team of 5+ in handling customer support requests, issues and helping the team to achieve higher customer satisfaction level. - Establishing processes, streamlining workflow and creating a team work environment to increase productivity. - Implementation and Roll-out of CRM Software to different sectors - both B2B and B2C. - Mapping… Show more - Evaluating new features, technologies and customer requests for the product road map and developing plans for their implementation. - Managing team of 5+ in handling customer support requests, issues and helping the team to achieve higher customer satisfaction level. - Establishing processes, streamlining workflow and creating a team work environment to increase productivity. - Implementation and Roll-out of CRM Software to different sectors - both B2B and B2C. - Mapping client’s requirements and coordinating, developing and implementing processes. - Testing of Product features and enhancements. - Training to Customers on CRM usage and functions. Show less



Denisys Technologies

• India
• Software Development
• 1 - 100 Employee

• Operations Manager

  • Dec 2015 - Dec 2017

  - Played a lead role in evaluating new features, technologies and customer requests for the product road map and developed plans for their implementation. - Building of product requirement and solution documents, ensuring clear communication of requirements to the customers and development teams. - Also involved in product improvements, enhancements, user experience, customer onboarding and customer retention strategies. - Prepared product brochures, CRM videos and marketing… Show more - Played a lead role in evaluating new features, technologies and customer requests for the product road map and developed plans for their implementation. - Building of product requirement and solution documents, ensuring clear communication of requirements to the customers and development teams. - Also involved in product improvements, enhancements, user experience, customer onboarding and customer retention strategies. - Prepared product brochures, CRM videos and marketing materials.

• Manager - Customer Relations

  • Dec 2012 - Nov 2015

  Worked as a Manager for Customer Management and Retention. Had a team of 5+ in managing CRM requests, implementation and roll-out of CRM solutions to different companies as well providing support and training to CRM customers. Was involved in, - Preparing Product and Functional specification document. - Leading a small team in management customer requests and support queries. - Testing and deployment of customer specific requirements - Support for Pre-sales team for CRM… Show more Worked as a Manager for Customer Management and Retention. Had a team of 5+ in managing CRM requests, implementation and roll-out of CRM solutions to different companies as well providing support and training to CRM customers. Was involved in, - Preparing Product and Functional specification document. - Leading a small team in management customer requests and support queries. - Testing and deployment of customer specific requirements - Support for Pre-sales team for CRM application, demos and trials. - Writing functional requirements for enterprise customers like Philips and GE Healthcare

• Associate - Customer Relations

  • Dec 2010 - Nov 2012

  Worked with Small to Large Enterprises on CRM solutions. Philips and GE Healthcare are few of the Enterprise customers that I had worked for on CRM software solutions and refinement.



Iterum Healthcare Technologies Pvt. Ltd.

• Bangalore

• Customer Relations

  • Apr 2008 - Nov 2010

  Handled multi-role in managing software solutions as well as customer management. Was involved in, - Testing of Windows based EMR (Electronic Medical Records) Software and Implementation. - Implementation of HIS (Hospital Information System) at hospitals and medical facilities. - Training to Doctors and Other Users of EMR and HIS systems - Maintenance of Customer Records - Providing Support to Customers both on Call and Onsite in terms of Bugs, Issues, Usage trouble, etc. Handled multi-role in managing software solutions as well as customer management. Was involved in, - Testing of Windows based EMR (Electronic Medical Records) Software and Implementation. - Implementation of HIS (Hospital Information System) at hospitals and medical facilities. - Training to Doctors and Other Users of EMR and HIS systems - Maintenance of Customer Records - Providing Support to Customers both on Call and Onsite in terms of Bugs, Issues, Usage trouble, etc.



Diya Systems

• Mangalore

• Technical Support Analyst

  • Jul 2007 - Apr 2008

  Provided Technical Support to a Web Hosting and Domain Management Company which comprises of multiple brands. Was promoted to the Chat team within a month of joining. Was handling customer queries directly over chat and in case of technical bugs, we were creating tickets and escalated it to the Engineers for resolutions. Provided Technical Support to a Web Hosting and Domain Management Company which comprises of multiple brands. Was promoted to the Chat team within a month of joining. Was handling customer queries directly over chat and in case of technical bugs, we were creating tickets and escalated it to the Engineers for resolutions.