Andrea DeLuca

Live Broadcast Lead at lululemon Studio
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Contact Information
us****@****om
(386) 825-5501
Location
White Plains, New York, United States, US
Languages
  • English Full professional proficiency
  • Italian Limited working proficiency

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Anne Marie Rossi

Andrea is passionate about his work and oversees all aspects of whatever project he is working on. Diligent worker who is both professional and detailed.

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Credentials

  • Building Rapport with Customers
    LinkedIn
    Oct, 2020
    - Nov, 2024
  • Creating a Positive Customer Experience
    LinkedIn
    Oct, 2020
    - Nov, 2024
  • Customer Service: Managing Customer Expectations
    LinkedIn
    Oct, 2020
    - Nov, 2024
  • Customer Success Management Fundamentals
    LinkedIn
    Oct, 2020
    - Nov, 2024
  • Learning Jira (Cloud Edition)
    LinkedIn
    Oct, 2020
    - Nov, 2024
  • Learning PC Maintenance and Performance
    LinkedIn
    Oct, 2020
    - Nov, 2024
  • Phone-Based Customer Service
    LinkedIn
    Oct, 2020
    - Nov, 2024
  • Sales: Customer Success
    LinkedIn
    Oct, 2020
    - Nov, 2024

Experience

    • United States
    • Wellness and Fitness Services
    • 100 - 200 Employee
    • Live Broadcast Lead
      • May 2022 - Present

      • Directing talent and ensuring live broadcast is prepped and technically sound. Blocking live classes, coordinating recordings, supervising on-demand video uploads. Documenting studio progress and providing class post-mortem.

    • Studio Technician
      • Nov 2021 - May 2022

      • Switching of cameras, cueing of talent, lighting board cue operation, recording of content, camera placement and any necessary technical maintenance.

    • Production Technician
      • Apr 2021 - Nov 2021

      • Mic prep & placement, loudness processing management, encoding to Wowza platform and workout/class producing (timer and workout prep, prompter scripting, community organizing, etc)

    • United States
    • Software Development
    • 700 & Above Employee
    • Customer Support Specialist
      • Dec 2020 - Mar 2021

      • Connected with Hubspot customers via email, chat, and phone to assist with and solve platform-related inquiries, difficulties through investigation, and troubleshooting. • Filed Jiras to PE Team to highlight platform discrepancies and/or raise customer questions and concerns. • Connected with Hubspot customers via email, chat, and phone to assist with and solve platform-related inquiries, difficulties through investigation, and troubleshooting. • Filed Jiras to PE Team to highlight platform discrepancies and/or raise customer questions and concerns.

    • United States
    • Non-profit Organizations
    • 100 - 200 Employee
    • Audio Visual Technician / Event Coordinator
      • Nov 2017 - May 2020

      • Promote and highlight facilities AV capabilities to clients interested in hosting their events with us. • Proactively and periodically contact clients to ensure event details were up to date and/or if any further requirements were needed. • Structuring event workflows and run of shows to ensure flawless execution of the client's vision. • Delivering event post-mortems to highlight successes and areas for improvement; Providing creative recommendations to enhance future events. •Technical producer for an exclusive event with Dr. Henry A. Kissinger, former US Secretary of State, and Fareed Zakaria of CNN. Managed audio, lighting, and assisted camera crew. • Provided AV services for all events including managing inventory, set-up, and striking. • Manage and liaison with clients for internal and external events. • Coordinate and determine needed equipment for all events. • Provided technical support during events. • Recorded events as a videographer. • Performed daily maintenance on AV equipment and all other related electronics. • Recommend and oversee purchases and upgrades of AV equipment and supplies • Keeping audio visual inventory up to date and accurate. Show less

    • United States
    • Online Audio and Video Media
    • 1 - 100 Employee
    • Live Video Support Specialist, Studio Software Lead
      • Oct 2016 - Nov 2017

      Studio Software Lead • Main point of contact for team and customers regarding Livestream Studio related issues. • Documented reoccurring software and hardware issues to be escalated via Jira. • Maintained contact with the development team to identify and solve Studio bugs prior to the next update. Live Video Support Specialist • Provided technical phone support to clients during live video productions. • Assisted clients to find solutions for live video broadcasts. • Technical producer for bi-weekly all-hands meetings. • Product testing and troubleshooting. • Software and hardware training for new hires. Show less

    • Media Producer
      • Sep 2013 - Jun 2016

      • Coordinated multi-camera shoots during school district events. • Set-up, operated and directed Board of Education Meetings for live airing on TV Channel. • Edit school events for TV Channel airing and sales. • Maintain and update TV Channel schedule. • Computer assistance and maintenance. • Film Equipment Maintenance. • Coordinated multi-camera shoots during school district events. • Set-up, operated and directed Board of Education Meetings for live airing on TV Channel. • Edit school events for TV Channel airing and sales. • Maintain and update TV Channel schedule. • Computer assistance and maintenance. • Film Equipment Maintenance.

  • Winner Media
    • Greater New York City Area
    • Production Assistant
      • Oct 2012 - Dec 2012

      • Reading/Script Coverage • Film Editing • Connecting with producers and clients • Reading/Script Coverage • Film Editing • Connecting with producers and clients

    • Retail
    • 700 & Above Employee
    • Sales Associate
      • Oct 2009 - Apr 2011

Education

  • School of Visual Arts
    Bachelor of Fine Arts (BFA), Screenwriting
    2009 - 2013
  • Eastchester High School
    2006 - 2009

Community

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