Quality Auditor

• Mar 2019 - Present

Supplier Quality Specialist

• Jan 2017 - Mar 2019

• Investigate customer complaints and non-conformance issues • Draft quality assurance policies and procedures • Interpret and implement quality assurance standards • Responsible for the Supplier Quality System. • Conduct external audits for component suppliers. • Coordinate and support on-site audits conducted by external providers • Evaluate audit findings and implement appropriate corrective actions • Responsible for document management systems • Assure ongoing compliance with quality and industry regulatory requirements • Develop, recommend and monitor corrective and preventive actions • Supervised Quality Technician's daily activities. • Maintain the Document Control System by following Change Control procedures to ensure the use of current effective documents. • Served as the interim manager in the absence of the Quality Director. Show less

Quality Assurance Auditor

• Jun 2012 - Jan 2017

Supplier Quality Assurance • Manage 10-40 North American, European, and Asian component and finished goods suppliers. • Act as single point of contact with suppliers for any quality and compliance troubleshooting on Coty products • Audit supplier quality systems to ensure quality standards are being met • Ensure corrective actions were being taken on defective products and components • Effectively work and communicate with suppliers • Work on quality improvement projects, launches, etc. as needed • Provide guidance on quality issues with production, component and third-party manufacturers • Monitor certification processes for components and finished goods • Maintain appropriate records on various products, components, and suppliers • Provide specifications to Suppliers through the packaging quality software as needed • Analyze, investigate and track complaints using CRS system • Provide and review daily KPI indicators – RFT & PPM Quality Control • Prioritize work load according to production, planning and shipping needs • Collect, analyze and report on quality related statistics and metrics to management and customers. • Identify, investigate and resolve problems with parts, assemblies, material and process/procedures. • Work with cross-functional teams to improve processes and to drive product quality. • Visually inspect and or test all materials produced and/or used in production to determine if material meets specifications and standards • Review and/or construct SOPs, product test methods, and work instructions to align to daily activities. • Follow up on defective inventory, sorting and discarding products not meeting the quality specifications Training • Conducted interviews for new inspectors and auditors • Provide training to new inspectors • Supervised Inspectors and auditors Show less

Research Assistant

• Jan 2010 - May 2012

(Research adviser: Dr. Robert Grier). “Investigations into the Existence of HPV16 DNA Sequences in the Human Genome” • Conducted functional genomics and computational chemical biology research. • Entered Human Genome sequences’ into the computer using Microsoft Excel. • Conducted research to uncover novel differentially expressed genes and pathways associated with • HPV16. • Searched and identified sequences containing HPV16 in the Human Genome. (Research adviser: Dr. Robert Grier). “Investigations into the Existence of HPV16 DNA Sequences in the Human Genome” • Conducted functional genomics and computational chemical biology research. • Entered Human Genome sequences’ into the computer using Microsoft Excel. • Conducted research to uncover novel differentially expressed genes and pathways associated with • HPV16. • Searched and identified sequences containing HPV16 in the Human Genome.

Marketing Manager

• Dec 2006 - Jan 2010

• Manage and coach a team of 10-15 call center representatives (surveyors/appointment setters). • Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wisely • Develop strategies and tactics to get the word out about our company and drive qualified traffic to our front door • Monitor individual, team and call center results to identify and act on both positive and negative performance trends to ensure attainment of revenue goals and performance targets. • Coach and develop team members Show less

Research Assistant

• Aug 2004 - Jan 2007

(Research adviser: Dr. James Raynor). "Identification of SHV-type ESBL genes in Outbreak Strains obtained from Cape Fear Valley Hospital in Fayetteville, NC using Kirby Bauer Testing and PCR" • Experience with molecular biology equipment and related protocols (PCR and Kirby Bauer Testing). • Used PCR and Kirby Bauer Testing to identify antibiotic resistant bacteria. • Utilized effective laboratory skills by following standard procedures for each test. • Experience with molecular biology equipment and related protocols (including RNA and DNA preparation, RNA and DNA quantification, hybridization and PCR). Show less