Tomoko Louie
Product Designer at Homage- Claim this Profile
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English Native or bilingual proficiency
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Japanese Native or bilingual proficiency
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Bio
Makiko Matsumoto
We worked together as the AE & Planner to look after accounts of various verticals including the government of Japan. She seemed low key at first impression, but was crisp and sensible, one of the great driving force for the team!
Jacquie Pelusi
Tomo joined the Tripadvisor Sales Ops team with no planning experience and impressively ramped up on learning and understanding both the digital landscape as well as her planner role. She is dedicated and hardworking supporting some challenging markets through gaining necessary knowledge to be successful in the role as well as through building relationship with her sales counterparts. Tomo has a positive attitude and was a great team player, always volunteering to lend a hand when needed. I’m sure she will make a great addition to any team lucky enough to have her!
Makiko Matsumoto
We worked together as the AE & Planner to look after accounts of various verticals including the government of Japan. She seemed low key at first impression, but was crisp and sensible, one of the great driving force for the team!
Jacquie Pelusi
Tomo joined the Tripadvisor Sales Ops team with no planning experience and impressively ramped up on learning and understanding both the digital landscape as well as her planner role. She is dedicated and hardworking supporting some challenging markets through gaining necessary knowledge to be successful in the role as well as through building relationship with her sales counterparts. Tomo has a positive attitude and was a great team player, always volunteering to lend a hand when needed. I’m sure she will make a great addition to any team lucky enough to have her!
Makiko Matsumoto
We worked together as the AE & Planner to look after accounts of various verticals including the government of Japan. She seemed low key at first impression, but was crisp and sensible, one of the great driving force for the team!
Jacquie Pelusi
Tomo joined the Tripadvisor Sales Ops team with no planning experience and impressively ramped up on learning and understanding both the digital landscape as well as her planner role. She is dedicated and hardworking supporting some challenging markets through gaining necessary knowledge to be successful in the role as well as through building relationship with her sales counterparts. Tomo has a positive attitude and was a great team player, always volunteering to lend a hand when needed. I’m sure she will make a great addition to any team lucky enough to have her!
Makiko Matsumoto
We worked together as the AE & Planner to look after accounts of various verticals including the government of Japan. She seemed low key at first impression, but was crisp and sensible, one of the great driving force for the team!
Jacquie Pelusi
Tomo joined the Tripadvisor Sales Ops team with no planning experience and impressively ramped up on learning and understanding both the digital landscape as well as her planner role. She is dedicated and hardworking supporting some challenging markets through gaining necessary knowledge to be successful in the role as well as through building relationship with her sales counterparts. Tomo has a positive attitude and was a great team player, always volunteering to lend a hand when needed. I’m sure she will make a great addition to any team lucky enough to have her!
Credentials
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Open Water Diver
PADINov, 2015- Nov, 2024
Experience
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Homage
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Singapore
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Hospitals and Health Care
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300 - 400 Employee
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Product Designer
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Jul 2022 - Present
・Working with product managers, developers and business stakeholders to translate business goals and user needs into unique product experiences・Developing user flows and wireframes to communicate design and ideas to business and development teams・Conducting user research and testing
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Japan Expansion Senior Associate
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Jan 2022 - Jun 2022
・Launched Homage in Japan・Resolved customer issues while also managing customer experience and expectations・Managed end-to-end care delivery, including qualifying Care Professional assignments, care reporting and care quality
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Expansion Associate
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Mar 2021 - Dec 2021
・Conducted research and developed GTM strategy for Japan ・Built relationships with Japanese B2B partners as the only Japanese speaker in the team・Managed supply acquisition efforts ・Coordinated across various teams such as Operations, Product and Marketing to scope, prioritize, and execute the expansion plan
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UBS
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Switzerland
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Financial Services
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700 & Above Employee
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Technology Service Desk Analyst
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Sep 2020 - Feb 2021
・Served as the 1st point contact for Japanese and English-speaking users seeking technical assistance over voice, web or chat channels ・Performed remote troubleshooting through diagnostic techniques and determine the best solution for users ・Analyzed common problems faced by users and provided support in the creation of Japanese assist articles ・Served as the 1st point contact for Japanese and English-speaking users seeking technical assistance over voice, web or chat channels ・Performed remote troubleshooting through diagnostic techniques and determine the best solution for users ・Analyzed common problems faced by users and provided support in the creation of Japanese assist articles
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Tripadvisor
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United States
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Software Development
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700 & Above Employee
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Sales Planner
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Jul 2019 - Jul 2020
・Collaborated with Sales Managers to develop strategic display campaigns for clients ・Created media plans, set up, monitored and optimized campaigns ・Worked with the Marketing Solutions team to developed new product opportunities ・Acted as the communication link between the Singapore and Japan team ・Managed $1.2 million worth of campaigns for Japanese clients and achieved all contractual goals by analyzing reports and proposing optimization plans to mitigate revenue risks ・Collaborated with Sales Managers to develop strategic display campaigns for clients ・Created media plans, set up, monitored and optimized campaigns ・Worked with the Marketing Solutions team to developed new product opportunities ・Acted as the communication link between the Singapore and Japan team ・Managed $1.2 million worth of campaigns for Japanese clients and achieved all contractual goals by analyzing reports and proposing optimization plans to mitigate revenue risks
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KOEI TECMO Singapore Pte Ltd
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Singapore
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Software Development
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1 - 100 Employee
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Project Coordinator
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Sep 2017 - Jul 2019
・Organized and managed time sensitive entities between various stakeholders such as project managers, programmers, game designers and CG/UI/UX designers to ensure smooth operations of the online game ・Served as a vital link between various stakeholders by acting as liaison among cross-functional teams in Singapore, Vietnam and Japan ・Managed daily Japanese customer reports by investigating customers’ issues with programmers ・Handled multiple HR related tasks including hiring, outreach activities, administrative support and Japanese/English translation Show less
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National University Health System
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Singapore
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Hospitals and Health Care
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700 & Above Employee
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Medical Social Worker Intern
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May 2013 - Jul 2013
・Performed financial assessments, counselling, and care arrangements for patients in the Oncology Department ・Performed financial assessments, counselling, and care arrangements for patients in the Oncology Department
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Methodist Welfare Services
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Singapore
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Community Services
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100 - 200 Employee
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Social Worker Intern
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May 2012 - Jul 2012
・Conducted psycho-social and needs assessments and interventions for clients at the Yishun MWS Family Service Centre ・Conducted psycho-social and needs assessments and interventions for clients at the Yishun MWS Family Service Centre
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Feed the Children
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United States
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Non-profit Organizations
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300 - 400 Employee
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Intern
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Aug 2010 - Aug 2010
・Provided feeding sessions and conducted local assessments to understand the immediate and long-term needs of children, their families and communities ・Provided feeding sessions and conducted local assessments to understand the immediate and long-term needs of children, their families and communities
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Education
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2022 - 2023
CareerFoundry
UX Design, Specialization in UI Design -
2014 - 2016
University of Bristol
Master of Science (MSc), International Development -
2009 - 2014
Waseda University
Bachelor of Arts (B.A.), International Liberal Studies, Minor in International Cooperation -
2011 - 2013
National University of Singapore
Exchange, Social Work -
2006 - 2009
The Williston Northampton School
High School
Community
