Executive Assistant

• Oct 2022 - Present

Web Manager

• Mar 2017 - Aug 2017

• Administrated Shopify website integration functions, including creating all new items in inventory, forming logical groups for sorting inventory, and providing optimal accessibility and SEO information for each product • Managed shipping and inventory (ShipHero) online software database on an ongoing basis, as well as discovered and taught best practices for using said database for the company’s specific needs • Assisted in customer relationship management through Salesforce • Provided various Information Technology support for devices, software, and equipment Show less

Communications Director

• Mar 2014 - Nov 2016

• Oversaw management software that acts as a database, communication tool, check-in system, and website and mobile app host • Developed, introduced, and implemented a Communications Manual for the office to establish systems that improved internal procedural efficiency and clarity, as well as created a standard voice for our organization • Handled confidential materials related to both financial and personal information • Managed website content, composed weekly emails to a congregation of 3500, coordinated events, and maintained data for various groups, ministries, mailing lists, and events • Controlled publicity outlets, whether printed, digital, or social, by collecting information from staff and volunteers to create graphics, web pages, and content for printed materials targeted to diverse audiences • Assisted in office relations with the community • Acted as office editor and proofreader for all materials for public use across all departments Show less

Claims Specialist

• Jun 2013 - Dec 2013

• Self-studied to gain licensure in insurance in the state of Kentucky, saving class costs for the agent • Filed claims within the agency, ensuring all paperwork was documented and correct • Increased positive policyholder perception of the agency by establishing a relationship of caring in a difficult circumstance through proactive followup on how the corporate office was handling their case from their perspective, interceding on their behalf when necessary • Self-studied to gain licensure in insurance in the state of Kentucky, saving class costs for the agent • Filed claims within the agency, ensuring all paperwork was documented and correct • Increased positive policyholder perception of the agency by establishing a relationship of caring in a difficult circumstance through proactive followup on how the corporate office was handling their case from their perspective, interceding on their behalf when necessary

Teaching Assistant

• Aug 2011 - May 2013

• Formatted, proofread, and edited two books for publication, including creating footnotes, bibliography, and index •Managed curriculum and reading materials for students in online platform •Graded student work, providing feedback and resources on poorly accomplished assignments, thus improving student grades throughout the semester • Formatted, proofread, and edited two books for publication, including creating footnotes, bibliography, and index •Managed curriculum and reading materials for students in online platform •Graded student work, providing feedback and resources on poorly accomplished assignments, thus improving student grades throughout the semester