Administrative Manager

• Mar 2021 - Present

Executive Assistant / Administrative Officer

• Jul 2020 - Jan 2021

Satellite Office Manager/Junior Analyst

• Nov 2018 - Apr 2020

•Managed external contacts and tracked on-going communications. • Developed cover and introductory letters and presentations. • Assisted in providing outstanding administrative support for fast-paced senior management teams while streamlining operations and achieving organizational success. • Leads and direct activities of subordinates and ensures the timely completion of all tasks/assignments. • Managed projects, take on new responsibilities, provide solutions and assistance and handle sensitive issues. • Developed the methodology for the N96 million transaction advisory role for the development of truck transit park under the Federal Ministry of Power, Works, and Housing. • Developed a framework for the proposed service model for the NACCIMA revenue growth initiative. • Developed and created a presentation for NACCIMA on “Advisory on Treasury Single Account Implementation to the FGN”. • Assisted in conducting financial data analysis, validating and classifying documents from the Ministry of Finance and Petroleum Product Pricing Regulatory Agency (PPPRA) on subsidy claims for oil marketing companies. • Developed and designed all companies power point for presentations.

Executive Assistant/Customer Service Manager

• Dec 2016 - Nov 2018

• Produced periodic report and memos for management summarizing the state of the business. • Provide administrative support to the CEO. • Managed executive calendar, scheduled consultations and meetings and met time sensitive deadlines. • Managed a staff of 8 delivering services to clients. • Developed new strategy to persuade canceling customers to stay with the company, resulting in a 50% decrease in cancellations. • Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns. • Maintaining diaries and arranging appointments to ensure optimal use of personnel resources. • Recommended product changes to enhance customer interest and maximize sales. • Maintained highly organized confidential files and report. • Assisted with the recruitment and selection process of new staff. • Standing as an interface between the staff and clients. • Handle 20+ enquiries daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and rescheduling services. • Achieved an average of 95%+ customer satisfaction rating. • Performed variety of administrative operations, including staff recruitment and onboarding, document processing, database management, billing / invoicing, and scheduling.

Customer Service Executive

• May 2014 - Dec 2016

▪Promptly and efficiently responded to customer questions and concerns • Informed customers about billing procedures, processed payments and provided payment option setup assistance • Cultivated impactful relationships with customers and drove business development by delivering service knowledge. • Recommended specified items. • Consulted with customer to determine best methods to resolve billing and service issues. ▪Promptly and efficiently responded to customer questions and concerns • Informed customers about billing procedures, processed payments and provided payment option setup assistance • Cultivated impactful relationships with customers and drove business development by delivering service knowledge. • Recommended specified items. • Consulted with customer to determine best methods to resolve billing and service issues.