Director of Information Technology

• Nov 2019 - Present

Lead a growing, high quality, high availability Information Technology function for the Alameda County Community Food Bank. Develop, communicate and implement a focused and innovative IT strategy in support of the Food Bank’s strategic plan and mission. Manage a technology function that includes application development and maintenance, systems integration, network infrastructure, workstations, helpdesk, intranet and telecommunications. Lead a growing, high quality, high availability Information Technology function for the Alameda County Community Food Bank. Develop, communicate and implement a focused and innovative IT strategy in support of the Food Bank’s strategic plan and mission. Manage a technology function that includes application development and maintenance, systems integration, network infrastructure, workstations, helpdesk, intranet and telecommunications.

Director of Information Systems

• Jun 2016 - Nov 2019

Find and creatively apply appropriate information technology solutions to the mission and work of the Food Bank. Build and maintain the foodbank’s technology architecture, processes and procedures to support the business needs of the organization. Ensure a high quality, high availability computing and telephony environment. Ensure that the architecture can support the growing and changing needs of the organization. Lead the Information Systems team. Find and creatively apply appropriate information technology solutions to the mission and work of the Food Bank. Build and maintain the foodbank’s technology architecture, processes and procedures to support the business needs of the organization. Ensure a high quality, high availability computing and telephony environment. Ensure that the architecture can support the growing and changing needs of the organization. Lead the Information Systems team.

Technology Director

• Jan 2014 - May 2016

Responsible for the planning, organizing, and execution of IT infrastructure, collaboration and web presence technologies at the Association. This includes advising Executive Leaders on the adoption of emerging information technologies, directing IT operations to meet customer requirements as well as the support and maintenance of existing technologies and implementation of new technical solutions.* Analyze complex business needs expressed by the user community and/or clients and recommend process and technical solutions* Manage IT initiated projects or business unit sponsored projects with project management practice and system implementation life cycle methodology.* Provide IT guidance and requirements at customer review meeting when appropriate.* Ensure the consistency and maintainability of existing technologies by creating, maintaining, and enforcing standards/procedures for implementing technical solutions.* Direct computing and support operations in accordance with best practice that meets or exceeds customer expectations and industry practice or audit.* Direct and prioritize the work load of subordinate personnel. Manage group performance.* Recommend hardware and software standard wherever appropriately cost effective and maintain vendor contract and relationship.* Conduct performance review. Direct education programs for her/his staff. Conduct interview and make recommendation for new hires, consultants and/or replacement personnel.* Assist in budgeting and manage to budget.* Member of the Strategic Planning – Program Design and Measurement Team. Show less

IT Analyst - Operations Manager

• Feb 2010 - Jan 2014

Director of IT

• Aug 2006 - Jul 2009

* Responsible for Information Systems and Telecom. Implemented extensive system upgrades and reconfigurations, procedural changes, and cost controls to bring the company up to industry standards. * Supported organization during high growth period and global expansion. IT support extended to include offices; Budgeting and financial management of IT/Telecom capital and expenses. * Renegotiated and restructured multiple vendor contracts saving $70K within the first nine months of employment. Negotiated discounts and in-kind donations from software and hardware vendors. * Project managed MS Dynamics SP Financial System software upgrade which included upgrades to servers and workstations. Coordinated installation team, internal and external, in various aspects of project. Developed custom PHP web report to provide project financial data to internal clients. * Developed and implemented a plan to bring all laptops/desktops into a three year replacement schedule. * Established standard for user hardware, software and support request procedures. * Established a systematic server replacement plan to eliminate old and out of warranty hardware. Upgrade schedule was tailored with consideration for downtime, business priorities and resource constraints. * Management responsibility for IT staff; Reengineered and realigned tech stack to create more efficient, manageable and sustainable systems. * Implemented industry standards and best practices in areas such as disaster recovery and security. * Led company initiative to reengineer major business systems. Initiative included financial system upgrade, CRM replacement and website redesign. * Mentor staff to create a forward-looking proactive IT department to break free of knee-jerk firefighting. * Key Systems: Win XP Pro, Win 2000/2003 Svr, Exchange 2003/2007, SQLServer, MS Dynamics SP, MS Office, BackupExec, Symantec AV, Avaya Telephony, Skype, VMWare, LAMP, LDAP, PHP, SAN, ScriptLogic, WebEx, SalesForce CRM, What's Up. Show less

Regional Director of IT

• Apr 2004 - Aug 2006

The Resort at Squaw Creek, Olympic Valley, CAThe Argent Hotel, San Francisco, CA* Primary responsibility for the Resort at Squaw Creek Information Systems and Telecom while providing second level support for The Argent Hotel and management/implementation of capital projects . * Implemented extensive system upgrades and reconfiguration, procedural changes, and cost controls to bring the RSC acquisition up to DH&R standards. Manage, train and develop IT Manager.* Budgeting and financial management of IT/Telecom capital and expenses.* Project Manager for Reservation/Property Management System install and data migration. Coordinate installation team in various aspects, including system configuration, data entry, user training, and go live. * Reduced Telecom cost and improved service by streamlining services/vendors and restructuring systems.* Coordination of multiple projects including LodgeNet VOD, Micros migration, reservations ACD install, ADP upgrade, SMS upgrade and HSIA DSL install & integration with existing Ethernet system.* Key Systems: Win 2000/XP Pro, Win 2000/2003 Server, SMS HostPlus, Delphi, Exchange, SQLServer, MS Office, BackupExec, Nortel ACD, Micros 9700, Symantec AV, HP ProCurve, Cisco Routers. Show less

Director of IT

• Oct 2000 - Apr 2004

The Argent Hotel, San Francisco, CA* Maintain information systems, manage upgrades, resolve technical issues and provide user/guest support.* Implement upgrades and/or replacement to the majority of the systems, including PMS migration, Delphi upgrade, phone switch expansion and High Speed Internet Access deployment to guestrooms.* Supervised Systems Administrator and Administrative Assistant.* Budgeting and financial management of IT/Telecom capital and expenses. * Key Systems: Netware, Windows Server, LanMark, SMS HostPlus, Delphi, Exchange, SQLServer, Office, BackupExec, TimeSaver, PCPW/Payroll, Cisco Routers/Switches, Nortel Phone Switch & ACD. Show less

MIS Manager

• Feb 2000 - Oct 2000

Eden Roc Resort & Spa, Miami Beach, FL* Maintain systems, resolve technical issues and provide user support for 200+ room resort hotel.* Key Systems: Netware, Windows Server, LanMark, Delphi, Exchange, SQLServer, Office, BackupExec.

Group IT Manager

• Mar 1997 - Jun 1998

* Manage a team of seven responsible for supporting offices in Johannesburg, Nairobi, London, Miami, and Dublin. Coordinate support of 16+ lodges in South Africa, Kenya, Tanzania, and Zimbabwe. * Managerial functions including personnel, budgeting, strategic planning, and project management. Implement call center systems to fulfill requirements for marketing and sales at four international offices. * Key Systems: Netware, Windows Server, Citrix, Arcserve, Office, Delphi, Crystal Reports, Cisco Routers. Show less