Igor Santos

Agilist at SouJunior
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Contact Information
us****@****om
(386) 825-5501
Location
Paulista, Pernambuco, Brazil, BR
Languages
  • English Native or bilingual proficiency
  • Portuguese Native or bilingual proficiency
  • French Elementary proficiency

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Credentials

  • Scrum Foundation Professional Certificate SFPC
    CertiProf
    Jul, 2023
    - Nov, 2024
  • EF Standardizer English Test: EF SET Certificate: 71/100, C2 Proficient
    EF Education First
    May, 2023
    - Nov, 2024
  • Google Project Management: Professional Certificate
    Google
    Apr, 2023
    - Nov, 2024
  • Desenvolvimento Web Full-Stack - Front-end com interfaces dinâmicas
    Driven Education
    Dec, 2022
    - Nov, 2024
  • Pathway Connect
    BYU-Pathway Worldwide
    Jan, 2022
    - Nov, 2024
  • Introdução ao Node.js com JavaScript
    Digital Innovation One Inc.
    Nov, 2021
    - Nov, 2024
  • MySql - Trabalhando com as suas primeiras tabelas
    Digital Innovation One Inc.
    Nov, 2021
    - Nov, 2024
  • Desenvolvimento avançado com JavaScript ES6
    Digital Innovation One Inc.
    Oct, 2021
    - Nov, 2024
  • Desenvolvimento de aplicações para internet com ReactJS
    Digital Innovation One Inc.
    Oct, 2021
    - Nov, 2024
  • Introdução a criação de websites com HTML5 e CSS3
    Digital Innovation One Inc.
    Oct, 2021
    - Nov, 2024
  • Introdução ao ReactJS
    Digital Innovation One Inc.
    Oct, 2021
    - Nov, 2024
  • JavaScript ES6 essencial
    Digital Innovation One Inc.
    Oct, 2021
    - Nov, 2024
  • Programação para internet com JavaScript
    Digital Innovation One Inc.
    Oct, 2021
    - Nov, 2024
  • Projetos ágeis com SCRUM
    Digital Innovation One Inc.
    Oct, 2021
    - Nov, 2024
  • Introdução ao Git e ao GitHub
    Digital Innovation One Inc.
    May, 2021
    - Nov, 2024
  • SQL SERVER - Criando suas primeiras consultas
    Digital Innovation One Inc.
    May, 2021
    - Nov, 2024
  • Fluência Duolingo em Inglês: Avançado (estimativa)
    Duolingo
    Aug, 2016
    - Nov, 2024
  • Operador de Microcomputador
    Company Inglês e Informática
    Mar, 2016
    - Nov, 2024

Experience

  • SouJunior
    • Brazil
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Agilist
      • Jun 2023 - Present

      • Acting in agile projects, following the Scrum framework. • Facilitation of Scrum ceremonies for efficient communication, transparency and continuous learning. • Assistance to the Product Owner in prioritizing and scoping the Sprints. • Coordination of daily meetings and solution of impediments. Conducting Sprint review and feedback meetings. • Leadership in Sprint retrospective and improvement meetings. • Support to the team in self-organization and value delivery. • Application of agile values, principles and practices. • Assistance in the implementation of agility, removal of impediments. • Use of agile methodologies for efficient meetings. • Adapting agility according to the context. • Support to the Product Owner in the backlog and stories. Measurement, monitoring and control of metrics. • Identification of bottlenecks and alignment of expectations. Promotion of a culture of innovation and collaboration. • Risk management and mitigation. • Agile maturity mapping and improvement proposals. • Connections between areas to enhance deliveries. • Support for consulting leaders and operational fluency. • Workflow management and backlog refinement. • Monitoring indicators and solutions for projects. Show less

  • Aliança
    • Brazil
    • Education Administration Programs
    • 700 & Above Employee
    • English teacher as a second language
      • Sep 2022 - Present

      • Planning and organization of classes strategically directed to the needs of each student. • Timeline and resource management to ensure understanding within the available time and the specifications identified when assessing each individual. • Collaboration with internal and external stakeholders to define individual client approaches, objectives and goals. • Monitoring and evaluating the evolution of each student, implementing plans to slow down and contingency the pace of classes when necessary. Show less

  • The Church of Jesus Christ of Latter-day Saints
    • United States
    • Religious Institutions
    • 700 & Above Employee
    • Technology Specialist (Volunteer)
      • Feb 2022 - Present

      • Volunteer responsible for implementing systems to improve access to wired and Wi-Fi network connections by 200%.• Responsible for providing support and coordination for a team of more than 10 members through regular meetings and effective communication.• Coordination of configuration, testing, operation, disassembly and organization of equipment for transmissions, virtual meetings and other meetings at the units and at the headquarters.• Carrying out technical visits to the units to understand the needs of the equipment, analyzing whether they are in good working order.• Management of Wi-Fi and network connectivity, computers, internet routers, firewalls, satellite equipment and web streaming tools for all units.• Management of the configuration and use of microphones and streaming equipment.• Support for employees at the units and headquarters so that they become self-sufficient in the use of technology in lectures and meetings.• Assistance in the admission of new employees as assistants and technology specialists in the units and headquarters.• Providing quarterly training to employees on technology policies, products and services.• Coordinate technology equipment troubleshooting.• Coordinate the Request, planning, acquisition, installation, support, programming, sharing and replacement of IT equipment in all units.• Coordinate network installation and configuration for wired and wireless access through an internet service provider.• Coordinate the verification of the security of the equipment and the confidential information contained therein, as well as the backup of this information on a regular basis.• Coordinate and train staff to better determine when printers or copiers need toner, ink, paper or repair. Show less

    • Technology Assistant
      • Sep 2021 - Feb 2022

      🔹 Provision of technical support to users and internal and external customers, clarifying doubts, solving problems and advising on the proper use of equipment and systems.🔹 Analysis of project requirements and IT demands, raising customer needs, specifying technical solutions and drawing up work plans.🔹 Carrying out quality tests of equipment and systems, checking operation, performance and compliance with established standards.🔹 Aid in image and audio projections, installing, configuring and operating projectors, microphones, speakers and other devices.🔹 Use of online tools and current technologies to ensure the efficiency and security of operations, such as videoconferencing platforms, management software and backup systems.🔹 Monitoring, monitoring and solving technical problems, registering calls, executing corrective and preventive actions and reporting results.🔹 Communication with the teams involved and organization of technical documentation, keeping records up to date, management reports and evidence of activities carried out. Show less

  • Litoral Gás
    • Commercial Manager
      • May 2019 - Mar 2020

      Building and strengthening strategic relationships with suppliers, leading customers and partners in sales. Maximizing sales by updating procedures for agility in delivery. Solving customer problems from differentiated profile in order to maintain relationships and increase the return on the base of customers.

    • Entregador
      • May 2018 - May 2019

      - Melhora da classificação do serviço ao cliente da empresa em 20%.- Auxílio ao gerente no desenvolvimento das operações e resolução de problemas, fornecendo atendimento ao cliente de ponta.- Realizei entregas de botijões de gás e conexões, e de água para residências e comércios na região bem como suas instalações quando solicitado, seguindo as normas de segurança e qualidade.- Fui reconhecido pelo dono anterior da empresa (Gás Espress) pelo meu ótimo trabalho prestado, sendo indicado para o novo dono (Litoral Gás) como uma opção para dar continuidade ao trabalho bem feito na região por conhecer de perto os clientes e as regras de negócios que já faziam sucesso.- Recebi diversos elogios dos clientes pela minha cordialidade, pontualidade e eficiência nas entregas. Show less

  • INAMAC - Instituto Nacional de Mediação, Arbitragem e Conciliação
    • Brazil
    • Administration of Justice
    • 1 - 100 Employee
    • Recepcionista
      • Jun 2017 - Dec 2017

      - Fui responsável por receber e orientar os clientes que procuravam os serviços de mediação e arbitragem do escritório, bem como por realizar tarefas administrativas relacionadas ao atendimento; - Atendi e filtrei as ligações telefônicas, anotei recados ou transferi as chamadas para os setores responsáveis; - Agendei e confirmei as sessões de mediação ou arbitragem, bem como enviei lembretes aos clientes; - Controlei a agenda dos mediadores ou árbitros, evitando conflitos ou atrasos nas sessões; - Organizei e atualizei os arquivos e documentos referentes aos casos de mediação ou arbitragem; - Auxiliei na cobrança dos honorários dos serviços prestados pelo escritório. Show less

  • Nexus TI
    • Brazil
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Self-Employed Computer Technician
      • Sep 2016 - Mar 2017

      🔹 Provision of services such as Assembly and maintenance of computers, meeting the expectations of the parties involved. 🔹 Formatting, configuration, driver installation and backup in Windows and Linux operating systems. 🔹 Conducting cabling and network configuration among other tasks, working providing services to large companies such as VIVO, C&A and Alfa Financeira. 🔹 Provision of services such as Assembly and maintenance of computers, meeting the expectations of the parties involved. 🔹 Formatting, configuration, driver installation and backup in Windows and Linux operating systems. 🔹 Conducting cabling and network configuration among other tasks, working providing services to large companies such as VIVO, C&A and Alfa Financeira.

  • SPGPRINTS BRASIL
    • Textile Manufacturing
    • 1 - 100 Employee
    • Production assistant
      • Jan 2015 - May 2016

      cilinders production cilinders production

  • OBER S/A
    • Brazil
    • Textile Manufacturing
    • 300 - 400 Employee
    • Production assistant
      • May 2014 - Dec 2014

      Machine operator Quality Controller Machine operator Quality Controller

Education

  • Ensign College
    Bachelor of Applied Science - BASc, Tecnologia da Informação
    2023 - 2028
  • University of Virginia
    Pós-graduação Lato Sensu - Especialização, Desenvolvimento ágil de software
    2023 - 2023
  • UNINABUCO
    Technologist, Analysis and systems development
    2020 - 2023
  • Anhanguera Educacional
    Bacharelado, Ciência da Computação
    2015 - 2017

Community

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