Customer Escalation Specialist

• Nov 2020 - Present

August 2021 - Present: Customer Escalation Specialist November 2020 - August 2021: Customer Service August 2021 - Present: Customer Escalation Specialist November 2020 - August 2021: Customer Service

RMA Specialist / Customer Service Representative

• Sep 2019 - Nov 2019

Consumer Credit Center Agent

• Oct 2017 - Aug 2019

Partner/COO

• Jun 2013 - Jan 2019

DIRECT MAIL...EMAIL MARKETING...DATA... ADDITIONAL SERVICES MAY BE AVAILABLE EMAIL: kerri.mapmktg@gmail.com WEBSITE: http:// www.mapmktg.com DIRECT MAIL...EMAIL MARKETING...DATA... ADDITIONAL SERVICES MAY BE AVAILABLE EMAIL: kerri.mapmktg@gmail.com WEBSITE: http:// www.mapmktg.com

National Account Executive

• Sep 2017 - Oct 2017

Digital Advertising Agency specializing in E Mail Marketing, Lead Generation and Fundraising. Digital Advertising Agency specializing in E Mail Marketing, Lead Generation and Fundraising.

Office, Project and Account Management

• May 2015 - Jun 2017

Florida Office Manager, Executive Assistant and Assist in Account Management. Florida Office Manager, Executive Assistant and Assist in Account Management.

Instructor Coordinator, Scheduler & Payroll

• May 2014 - Jul 2014

Office Coordinator & Instructor Payroll

• Feb 2014 - May 2014

Marketing Coordinator

• Dec 2013 - Feb 2014

Operations Manager

• Jan 2009 - May 2013

Responsible for direct mail campaign plans and their execution as well as preparing data and resources requirements, performance forecasting. Performs a range of office support assignments while learning the methods, processes, and procedures of direct mail and data sales. Oversee a variety of general office assignments where the processing of documents and recording, retrieving, and distribution of data or information are an essential part of the work. Handle all invoicing, payment processing and update internal bookkeeping logs, which I created to maintain better records of sales and profit which have been shared internally with management. Support Sales Team; provide accurate information to help close a deal or to help influence the buying decision of the consumer. Show less

Fulfillment Manager

• Feb 2007 - Jan 2009

Managed, trained, evaluated and assisted with hiring the fulfillment team. Managed email database of over 70 million members for scheduling advertisement promotions. Imported and Exported data. Created and maintained internal bookkeeping records utilizing Excel and Quick Books. Analyzed end of the month reports for billing purposes. Researched leads and strategies to market our promotional products efficiently. Managed the accounts receivables and payables as well as invoicing the client before scheduling campaigns. Oversee the set up and scheduling of clients advertisements. Show less

Debt Counselor & Account Manager

• Apr 2006 - May 2007

Effectively assisted clients with consolidating their debt and help them achieve better budgeting habits. Managed and maintained clients's unsecured loans and credit card accounts. Received daily reports of program status and reported statistics to upper management. Provide quality customer service. Effectively assisted clients with consolidating their debt and help them achieve better budgeting habits. Managed and maintained clients's unsecured loans and credit card accounts. Received daily reports of program status and reported statistics to upper management. Provide quality customer service.

Collections

• Dec 2003 - Mar 2006

Effectively calculated repayment options for consumers as well as offered assistance to help achieve their monthly budget goals. Took inbound calls and made outgoing calls daily. Effectively calculated repayment options for consumers as well as offered assistance to help achieve their monthly budget goals. Took inbound calls and made outgoing calls daily.

Bakery, Catering & Customer Service

• Dec 2002 - Sep 2004

Catering preparation, delivery and set up. In charge of telephone orders and pick ups and the occasional waitress and hostess when needed. Obtained 2 years cash handling experience, nightly audits of sales and inventory. Catering preparation, delivery and set up. In charge of telephone orders and pick ups and the occasional waitress and hostess when needed. Obtained 2 years cash handling experience, nightly audits of sales and inventory.

Payroll & Assistant Manager

• Dec 1994 - Dec 2002

Managed the payroll records for the full Staff, as well as organizing schedules and maintaining records of individual work hours. Obtained 8 years cash handling experience. Assisted management with new hires and terminations. When needed I would assist as a Hostess/Waitress. Managed the payroll records for the full Staff, as well as organizing schedules and maintaining records of individual work hours. Obtained 8 years cash handling experience. Assisted management with new hires and terminations. When needed I would assist as a Hostess/Waitress.

Bookkeeper & Assistant Manager

• Aug 1993 - Feb 2002

Managed a 7 plus staff. Trained and hired Staff for exceptional Customer Service. Conducted overall management of shop, Such as; payroll, company books, inventory logs, banking and ordering of necessary materials. Assisted with designing, both floral and interior decorating. Also trained drivers and mapped out their routes for both daily deliveries and the large capacity of deliveries during the holiday seasons. Also assisted with decorating and set up of larger functions, such as, weddings, holiday parties and funerals. In charge of the overall appearance of the store so customers would enjoy their experience while shopping with us. Assisted with implementing goals for profit margins and also monitored our inventory for loss prevention. Show less