Rachel G.
Director, Customer Service at DermTech- Claim this Profile
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English Native or bilingual proficiency
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Spanish Native or bilingual proficiency
Topline Score
Bio
Michael Fulton
Rachel is the strong leader and role model every team needs! I had the pleasure of working under Rachel's supervision for a year on a small client success team, during which she boosted team morale, increased team productivity, and impressively managed projects and clients of varying sizes and complexity. Above all, I admired Rachel's commitment to ensuring myself and my colleagues were provided with the time and attention we needed to succeed and grow together as a team. Rachel is driven, caring, and incredibly organized, and would be a great asset to any organization.
Michael Fulton
Rachel is the strong leader and role model every team needs! I had the pleasure of working under Rachel's supervision for a year on a small client success team, during which she boosted team morale, increased team productivity, and impressively managed projects and clients of varying sizes and complexity. Above all, I admired Rachel's commitment to ensuring myself and my colleagues were provided with the time and attention we needed to succeed and grow together as a team. Rachel is driven, caring, and incredibly organized, and would be a great asset to any organization.
Michael Fulton
Rachel is the strong leader and role model every team needs! I had the pleasure of working under Rachel's supervision for a year on a small client success team, during which she boosted team morale, increased team productivity, and impressively managed projects and clients of varying sizes and complexity. Above all, I admired Rachel's commitment to ensuring myself and my colleagues were provided with the time and attention we needed to succeed and grow together as a team. Rachel is driven, caring, and incredibly organized, and would be a great asset to any organization.
Michael Fulton
Rachel is the strong leader and role model every team needs! I had the pleasure of working under Rachel's supervision for a year on a small client success team, during which she boosted team morale, increased team productivity, and impressively managed projects and clients of varying sizes and complexity. Above all, I admired Rachel's commitment to ensuring myself and my colleagues were provided with the time and attention we needed to succeed and grow together as a team. Rachel is driven, caring, and incredibly organized, and would be a great asset to any organization.
Credentials
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Business and Leadership Skills
Brigham Young University - IdahoSep, 2023- Nov, 2024 -
Commercial Fundamentals
Brigham Young University - IdahoJul, 2022- Nov, 2024 -
Communicating with Emotional Intelligence
LinkedInJan, 2022- Nov, 2024 -
Project Management Skills for Leaders
LinkedInJan, 2022- Nov, 2024
Experience
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DermTech
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United States
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Biotechnology Research
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100 - 200 Employee
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Director, Customer Service
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Feb 2023 - Present
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Senior Manager, Customer Service
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Feb 2022 - Feb 2023
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Customer Service Manager
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Jan 2021 - Feb 2022
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Vector Solutions
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United States
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E-Learning Providers
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400 - 500 Employee
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Client Support Supervisor
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Mar 2019 - Jan 2021
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Quest Diagnostics
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United States
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Hospitals and Health Care
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700 & Above Employee
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Specialty Collections and Events Supervisor
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Jul 2018 - Mar 2019
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Client Services Supervisor
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Jan 2013 - Jul 2018
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OPENLANE
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United States
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Motor Vehicle Manufacturing
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700 & Above Employee
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Marketing Assistant
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Feb 2010 - May 2011
Reported to the Marketing Manager, contacted present and new clients regarding upcoming sales information and initiated new business. Responsible to meet or exceed minimum sales requirements determined by auction management. Performed all duties assigned by the Marketing Manager. • Responsible for TOP auction customers, assisted in administrative duties and processing of payments. • Resolved any customer complaint in a friendly, courteous manner. Advised the Marketing Manager of all… Show more Reported to the Marketing Manager, contacted present and new clients regarding upcoming sales information and initiated new business. Responsible to meet or exceed minimum sales requirements determined by auction management. Performed all duties assigned by the Marketing Manager. • Responsible for TOP auction customers, assisted in administrative duties and processing of payments. • Resolved any customer complaint in a friendly, courteous manner. Advised the Marketing Manager of all serious complaints or incidents. • Managed accurate daily accounting of all calls and daily completion of telemarketing records. • Ensured proper follow-through on all directives, bulletins, schedules and accounting from the Marketing Manager. • Maintained a good flow of communication with all office personnel. • Recommended new customer services and procedures to the Marketing Manager. Show less Reported to the Marketing Manager, contacted present and new clients regarding upcoming sales information and initiated new business. Responsible to meet or exceed minimum sales requirements determined by auction management. Performed all duties assigned by the Marketing Manager. • Responsible for TOP auction customers, assisted in administrative duties and processing of payments. • Resolved any customer complaint in a friendly, courteous manner. Advised the Marketing Manager of all… Show more Reported to the Marketing Manager, contacted present and new clients regarding upcoming sales information and initiated new business. Responsible to meet or exceed minimum sales requirements determined by auction management. Performed all duties assigned by the Marketing Manager. • Responsible for TOP auction customers, assisted in administrative duties and processing of payments. • Resolved any customer complaint in a friendly, courteous manner. Advised the Marketing Manager of all serious complaints or incidents. • Managed accurate daily accounting of all calls and daily completion of telemarketing records. • Ensured proper follow-through on all directives, bulletins, schedules and accounting from the Marketing Manager. • Maintained a good flow of communication with all office personnel. • Recommended new customer services and procedures to the Marketing Manager. Show less
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Community
