Experience

CWI - Computer Wholesalers Inc.

• United States
• Computer Hardware Manufacturing
• 1 - 100 Employee

• IT Manager

  • Mar 2013 - Present

  • Reduced nightly backup window from 13.5 hours to 1.5 hours by implementing new BackupExec 2010 R3 server with high speed backup to disk drives. • Implemented Microsoft roaming profiles for users to reduce risk of data loss and ease of computer swaps. • Increased technician productivity by implementing Wireless-N wireless access points for transferring audit pictures via WIFI using Eye-Fi wireless SD cards. • Reduced monthly telecom expenses by 35% and increased bandwidth by 11% by consolidating network traffic. • Deployed WSUS server to manage and automate Microsoft updates on a schedule. • Installed Avocent IP KVM’s in NJ and AZ locations so all equipment is accessible remotely for maintenance. • Migrated existing Exchange 2003 infrastructure to new Exchange 2010 environment including upgrade to Symantec Mail Security for Exchange. • Increased security by upgrading existing Symantec Endpoint Protection infrastructure to latest release and deploying client software to all nodes that were not protected. • Managed hardware and software inventory and licensing as well as vendor and maintenance contracts. Show less



HOK

• United States
• Architecture and Planning
• 700 & Above Employee

• Senior IT Manager

  • Apr 2010 - Mar 2013

  • Promoted to Regional IT Manager with additional responsibility of 9 sites to oversee and manage. • Coordinated the design of IT infrastructure for new corporate office including telecommunication circuits, cabling design and server room layout and successfully moved office infrastructure in time frame specified. • Restructured company’s help desk procedure and flow to accomplish near 24x7 coverage using existing staff. • Reduced application management costs and increased productivity by implementing Citrix XenApp 6 farm across entire company. • Lowered capital expense by implementing Microsoft Hyper-V server and consolidating physical servers. • Successfully implemented standardized DFS structure resulting in greater network transparency. • Increased end user satisfaction and rebuilt trust in IT department by closing over 90 pending help desk tickets within 2 weeks of starting with company and keeping ticket resolution time below company standards. • Coordinated replacement of all reprographics equipment as well as upgrade print cost recovery software. • Managed hardware inventory and lease schedules as well as software license tracking. Show less



Hermès

• France
• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• Associate Director of IT

  • Oct 2008 - Jan 2010

  • Recognized and promoted to Associate Director of IT with added responsibilities including hiring responsibility, supervision of 8 person team and primary technical contact for IT vendors.• Implemented and administered VMware 3.5 and Compellent SAN infrastructure and virtualized 90% of existing corporate physical server environment to VMware resulting in hardware consolidation and overall maintenance cost reduction.• Administered and resolved problems with Active Directory infrastructure including Group Policy creation, directory replication, new object creation and Domain Trust and security settings.• Administered Cisco Pix, Cisco ASA and Checkpoint NG firewalls as well as VPN access and connectivity.• Eliminated the risks associated with not having a Disaster Recovery plan by developing a new mirrored environment in our remote distribution center which allowed operations to continue with the maximum amount of data loss being 15 minutes.• Reduced system downtime and increased system performance by replacing single Domino 6.5 e-mail server with 2 virtualized and clustered Domino 8.5 servers and migrated users to new environment.• Increased network security and availability by replacing existing internal Checkpoint firewall with redundant Cisco ASA 5520 firewall with built in IDS/IPS which also helped ensure PCI compliance.• Increased productivity and end user satisfaction by negotiating a replacement ISP which increased bandwidth by 16% over previous solution at a minimal cost.• Improved the efficiency of project managers by implementing Microsoft Project Server 2007 which consolidated and streamlined the multiple simultaneous projects for better resource allocation.• Researched, installed and trained end users on NFocus Call Center Reporting tool to allow managers to independently monitor and run reports on their specific department’s call center. Show less

• Manager of Information Services

  • Oct 2007 - Oct 2008

  • Maintained and supported Corporate Office, 23 U.S. stores, 5 Canadian and 5 Latin American locations technical infrastructure including but not limited to POS, hardware, software, voice, MPLS and LAN.• Initiated a program within the IT Department to create a library of technical documentation and FAQ’s for reference and training. • Increased security and efficiency of network by segregating and upgrading company’s virus and content scanning web proxy server and e-mail virus/spam filter to 2 different environments.• Ensured PC’s and Servers were secure and running at peak performance by keeping patch levels current using Microsoft WSUS server.• Ensured SLA's were being met by reviewing Help Desk call reports and service tickets with staff and verified that all issues were being handled in a timely manner.• Collaborated with Paris team to create local environment for new global POS and back office system.• Successfully opened 13 new locations in collaboration with project management team, construction department and external vendors.• Performed moves, additions and changes for company’s Avaya phone and voicemail system and made changes to existing configurations to ensure a smoother flow of call routing. Show less



Rockaway Bedding

• United States
• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• IT Director/IT Manager

  • Jan 2003 - Oct 2007

  • Reduced corporate office and store locations voice service expenses by 45%. Used research and analytical skills to consolidate and negotiate better rates.• Main point of contact and decision maker for all IT related vendors including ROI analysis for changes.• In charge of setup, troubleshooting and maintenance of integrated POS system for 187 store retail chain.• Reduced monthly mobile phone expenses by 33% within 3 months of assuming responsibility.• Provided phone support for remote locations as well as corporate office in using POS system.• Trained new users on POS system, Windows applications, and phone system.• Increased building security by implementing & maintaining Pelco DVR system for loss prevention tracking.• Worked in conjunction with sales management to create in-house training program for salespeople.• Configured and coordinated installation and turn up of phone and data circuits at new store locations.• Installed and maintained centralized Symantec Corporate Edition virus software. Show less

• Systems Administrator

  • Sep 1999 - Jan 2003

  • Reduced communication costs by 40% by migrating network from dial up solution to frame relay.• Implemented asset tracking for IT hardware and updated accounting department with changes.• Successfully designed and moved data center & corporate office infrastructure to new location.• Proposed and initiated installation of backup power generator for corporate office resulting in zero down time due to power issues.• Performed moves, adds and changes on Avaya Definity G3 phone system.• Configured call routing for departments within corporate office call center for seamless flow.• Ensured software licensing compliance for POS system, servers, PC’s and third party software.• Configured and performed troubleshooting of Cisco 1721 and 1602 series routers for use over frame relay. Show less