Senior Leasing Consultant

• May 2023 - Present

Leasing Consultant

• Nov 2022 - Apr 2023

Customer Contact Representative

• Jul 2022 - Nov 2022

• Worked for various Insurance programs on behalf of Scotia Bank and converted new leads into potential customers and closed the sale. • Performed Administrative duties like billing, payment processing, collections, account setup and updates. • Showcased excellent communication skills with the ability to multitask along with analytical and paying attention to detail. • Showcased high negotiation skills through direct customer contact and promoted our services in a professional manner. • Documented each customer account accessed with information provided including the outcome of the call • Answered telephone inquiries in response to general questions, customer applications, requests or other issues. • Balanced individual batch receipts with store sales reports at end of day and assist with resolving over/shorts as needed. • Acted as a go-to person to resolve advanced customer issues before reaching a management level. • Giving feedback to managers on the efficiency of the customer service processes and system. Show less

Sales Manager / Sales Representative

• Jun 2018 - May 2022

• Supervised a team of 20 employees in addition to managing daily operations of the store. • Proficient in handling all sectors of business comprising of manufacturing, trading, retailing and wholesale. • Increased the sales from 70% to 95% by establishing a strong customer base in the National and International market and achieved the yearly revenue of 5 million CAD. • Monitored performance of each team member by conducting a monthly touch-base thus increasing the overall performance by 40%. • Efficient in client database management and outreached sales targets by conducting promotional activities for customer engagement that resulted in increment of repeat clients along with new consumers by 25% • Participated in Exhibitions and Seminars in Dubai, Hongkong, Singapore and Thailand to exchange ideas with my fellow participants that resulted in understanding the latest trends of the business which assisted me to propose state of the art designs. • Showcased high negotiation skills in order to provide profit maximization along with seeking continuous improvement and being innovative besides providing active support. Show less

Sales Representative

• May 2011 - May 2018

• High performing and results oriented individual focused on increasing sales and achieving a yearly turnover of 2 million CAD. • Surpassed targeted sales goals by 40% or more nearly every month. • Maintained Accounts of over 100 clients as well as more than 25 enterprises by registering all the sales, purchase, inflow and outflow of the cash. • Proactively interacted with customers to recommend products that best suit their tastes, interests and needs, achieving a more than 98% in customer satisfaction rate. • Exchanged selling strategies and marketing information with colleagues in addition to answering customer queries regarding products, prices and availability. • Attended Indian Institute of Gems and Jewellery to better understand the product and maximize sales. • Attended daily internal marketing team meetings and collaborated on strategizing long-term and short-term sales and communication-oriented objectives Show less