Business Services Representative

• Sep 2020 - Present

• Business professional committed to identifying job opportunities for participants and matching qualified candidates with these employment opportunities• Utilizing extreme customer service in developing relationships with employers and customers• Successfully placing participants into jobs and providing on going retention services to both the employer and the participant

Career Resource Technician

• Sep 2019 - Sep 2020

• Instruct customers in job seeking activities, application procedures, resume writing, interview preparation, and job retention skills• High proficiency utilizing computers to prepare documents and presentations as well as understand and submit data entries• Evaluating customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

Operations Team Lead

• Jun 2016 - Apr 2019

• Coach and mentor support staff, while motivating team to exceed metrics; promoting development and job knowledge skills • Successfully recruit and gauge job suitability, interview, develop and facilitate training of new employees • Understanding of company financial goals and program metrics outlined in the client contract, along with the desire to act in a manner that promotes these goals• Ability to engage, understand, and respond to the needs of business accounts

Shift Lead

• Mar 2013 - Jun 2016

• Coach and mentor customer service team by motivating individuals to meet/exceed metrics; promote development and job knowledge skills• Develop and maintained an excellent rapport and business relationship with the Client• Lead peers and subordinates with a vision of passion and trust from a virtual environment; encouraging teamwork• Strong desire to design and improve upon business reports • Proven ability to conduct report presentations to client while explaining report results and solutions

Customer Care Professional

• Dec 2011 - Mar 2013

• Created and maintained the initial Knowledgebase FAQ database• Quickly built and maintained working relationships and trust on new program• Encouraged teammates to succeed by providing support and assistance with questions and issues• Effectively performed troubleshooting on website and mobile application issues

Customer Care Professional

• Aug 2011 - Dec 2011

Provided excellent customer service and troubleshooting to participants' for CNBC's 'Million Dollar Portfolio Challenge', which uniquely offered investors of all experience levels - serious, casual and even non-traders - the opportunity to try their hand at trading stocks and currencies.

Customer Care Professional

• Aug 2008 - Dec 2011

Provided superior customer service to Fortune 500 companies by placing major office supply orders and processing returns.

Customer Care Professional

• Sep 2010 - Jan 2011

Provided customer care and troubleshooting to Xbox 360 Kinect customers during the launch period of a new peripheral device to the Xbox 360 gaming console.

Medical Office Receptionist

• Aug 2005 - Jun 2008

• Competency in administrative procedures and systems such as word processing, managing files and records, transcription, designing forms, office procedures and maintaining databases• Receive and route messages or documents, such as laboratory results and medical records• Perform secretarial duties using specific knowledge of medical terminology• Developing specific goals and plans to prioritize, organize, and accomplish assigned work

Certified Nurse Aide / Home Health Aide

• Mar 2005 - Aug 2005

Cash Office Associate

• Dec 2001 - Feb 2005

Customer Service Manager

• Sep 2000 - Dec 2001

Sales Associate

• Dec 1999 - Sep 2000