Mark Servaes
Programme Director at Clinigen- Claim this Profile
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Topline Score
Bio
LinkedIn User
Mark is an extremely competent and experienced Head of IT. This, together with his varied and detailed experience as a Programme Manager means that he is equally as comfortable discussing issues at a detailed technical level as he is in a business reviews with executive level partners Mark is great at getting teams together to work through issues and he's encouraged me to look at finding different ways to approach a problem. He is pragmatic, honest, tactful, and not afraid to tackle difficult situations head on with enthusiasm and energy. He is a good manager, he allows his team the trust and space to do their job - and he recognises the importance of having fun at work.
Matt Lewis
I worked with Mark on a number of projects in the UK and he displayed strong project management and business transformation skills delivering exceptional results. He is very customer focussed (both internal and external) which he combines with a strong business knowledge and leadership skills to deliver large programs of change which benefit the business. He is a pleasure to work with and to work for, and he prides himself on creating high performing teams allowing empowerment whilst continuously providing support. Mark would be a credit to any organisation.
LinkedIn User
Mark is an extremely competent and experienced Head of IT. This, together with his varied and detailed experience as a Programme Manager means that he is equally as comfortable discussing issues at a detailed technical level as he is in a business reviews with executive level partners Mark is great at getting teams together to work through issues and he's encouraged me to look at finding different ways to approach a problem. He is pragmatic, honest, tactful, and not afraid to tackle difficult situations head on with enthusiasm and energy. He is a good manager, he allows his team the trust and space to do their job - and he recognises the importance of having fun at work.
Matt Lewis
I worked with Mark on a number of projects in the UK and he displayed strong project management and business transformation skills delivering exceptional results. He is very customer focussed (both internal and external) which he combines with a strong business knowledge and leadership skills to deliver large programs of change which benefit the business. He is a pleasure to work with and to work for, and he prides himself on creating high performing teams allowing empowerment whilst continuously providing support. Mark would be a credit to any organisation.
LinkedIn User
Mark is an extremely competent and experienced Head of IT. This, together with his varied and detailed experience as a Programme Manager means that he is equally as comfortable discussing issues at a detailed technical level as he is in a business reviews with executive level partners Mark is great at getting teams together to work through issues and he's encouraged me to look at finding different ways to approach a problem. He is pragmatic, honest, tactful, and not afraid to tackle difficult situations head on with enthusiasm and energy. He is a good manager, he allows his team the trust and space to do their job - and he recognises the importance of having fun at work.
Matt Lewis
I worked with Mark on a number of projects in the UK and he displayed strong project management and business transformation skills delivering exceptional results. He is very customer focussed (both internal and external) which he combines with a strong business knowledge and leadership skills to deliver large programs of change which benefit the business. He is a pleasure to work with and to work for, and he prides himself on creating high performing teams allowing empowerment whilst continuously providing support. Mark would be a credit to any organisation.
LinkedIn User
Mark is an extremely competent and experienced Head of IT. This, together with his varied and detailed experience as a Programme Manager means that he is equally as comfortable discussing issues at a detailed technical level as he is in a business reviews with executive level partners Mark is great at getting teams together to work through issues and he's encouraged me to look at finding different ways to approach a problem. He is pragmatic, honest, tactful, and not afraid to tackle difficult situations head on with enthusiasm and energy. He is a good manager, he allows his team the trust and space to do their job - and he recognises the importance of having fun at work.
Matt Lewis
I worked with Mark on a number of projects in the UK and he displayed strong project management and business transformation skills delivering exceptional results. He is very customer focussed (both internal and external) which he combines with a strong business knowledge and leadership skills to deliver large programs of change which benefit the business. He is a pleasure to work with and to work for, and he prides himself on creating high performing teams allowing empowerment whilst continuously providing support. Mark would be a credit to any organisation.
Credentials
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Prince2 Practitioner
APMGAug, 2006- Nov, 2024 -
MSP Advanced Practitioner
APMGOct, 2004- Nov, 2024
Experience
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Clinigen
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United Kingdom
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Pharmaceutical Manufacturing
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300 - 400 Employee
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Programme Director
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Jan 2022 - Present
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Business Owner
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Mar 2017 - Present
Programme and Project Delivery Specialists Programme and Project Delivery Specialists
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Walgreens Boots Alliance
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United States
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Pharmaceutical Manufacturing
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700 & Above Employee
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Project Manager
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Jan 2021 - Jan 2022
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Peabody
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United Kingdom
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Non-profit Organizations
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700 & Above Employee
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Programme Manager
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Jun 2018 - Apr 2020
Led the Customer Service Integration Programme following the merger between Peabody and Family Mosaic before becoming Programme Manager leading the £15m Customer Service Modernisation Programme to re-engineer business processes driving an operational saving and improving customer experience. Led the Customer Service Integration Programme following the merger between Peabody and Family Mosaic before becoming Programme Manager leading the £15m Customer Service Modernisation Programme to re-engineer business processes driving an operational saving and improving customer experience.
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Travelex
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United Kingdom
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Financial Services
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700 & Above Employee
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Programme & Project Manager
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Apr 2017 - Feb 2018
Led the closure of Dealing and Vault Operations in the Netherlands. Led the closure of Dealing and Vault Operations in the Netherlands.
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Avios Group Limited
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United Kingdom
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Airlines and Aviation
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1 - 100 Employee
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Head of IT Delivery
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Apr 2013 - Apr 2017
Accountable for the development and delivery of all IT changes, the support of live applications and the provision of business-critical services.
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IT Programme Manager
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Dec 2010 - Apr 2013
Delivered the launch of Avios as a shared reward currency including the re-brand and revaluation of three reward currencies into a new single currency (Avios), the standardisation of customer proposition in three distinct schemes and the systems integration of SaaS systems, by leading the IT change programme covering 57 individual projects across Avios, British Airways and Iberia.
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TalkTalk
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United Kingdom
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Telecommunications
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700 & Above Employee
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Programme Manager
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Jul 2009 - Nov 2010
Initially joining as Head of Portfolio and Project Management, TalkTalk Residential, I was responsible for the delivery of key projects supporting the Group Business Plan and for the leadership of the Group Project Management function comprising a team of 17 project managers and supporting teams. From December 2009 I took on responsibility for obtaining PCI-DSS compliance for the TalkTalk Group including developing the technology strategy and identifying opportunities to expand the programme scope to deliver opportunistic benefits and standardised services saving £2m in operating costs and proposed capital spend.
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Travelex
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United Kingdom
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Financial Services
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700 & Above Employee
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Head of Application Portfolio Development - EMEA Outsourcing
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May 2007 - Aug 2008
Responsible for the Management of the EMEA Application Development function, resources and the delivery of new systems and applications to meet business demand.
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Programme Manager - Global Outsourcing
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Jan 2005 - May 2007
Responsible for the Management of Change Programmes, Strategic Projects and the management of the EMEA Outsourcing Project Portfolio and Project resources.
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Head of Management Services
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Jun 2003 - Dec 2004
Responsible for the management of key Projects and the leadership of the Project Office and Project Management teams.
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Project Manager
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Aug 2000 - Jun 2003
Responsible for the implementation and execution of projects.
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Manager of Retail Operations
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Sep 1999 - Aug 2000
Responsible for a team of over 200 [150 FTE] staff split into 5 reporting lines and for the collation and dispatch of up to 15,000 bespoke product orders each day.
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Customer Service and Business Development
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Apr 1998 - Sep 1999
Responsible for the development and maintenance of customer relationships. Responsible for the development and maintenance of customer relationships.
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Barclays
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United Kingdom
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Financial Services
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700 & Above Employee
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Various
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Dec 1987 - Apr 1998
Various positions from general clerk to foreign exchange specialist Various positions from general clerk to foreign exchange specialist
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Education
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1979 - 1986
Salesian College Farnborough
To A Level
Community
