Experience

Cavendish Road State High School
• Australia
• 1 - 100 Employee
• School Cleaner

  • Oct 2018 - Present


Australia Post

• Australia
• Consumer Services
• 700 & Above Employee

• Shift Production Manager (SPM)

  • Jun 2018 - Sep 2018

  As the Shift Production Manager (SPM) I was responsible for the technical management, supervision and control of the night shift production processes where I was the most senior manager in the facility.As the SPM I would facilitate nightly meetings with Team Leaders and the Shift Supervisor where planning strategies were devised for the shift. I was responsible for ensuring safety and maintaining working conditions as well as HR issues and initiating communications with outside sections or facilities to ensure that every customers needs were met. Show less

• Night Shift Supervisor (Mail Processing Co-Ordinator Grade 3 - MPC3)

  • Mar 2015 - Jun 2018

  I was responsible for supervising Team Leaders and subsequently team members within the facility working closely with the Shift Production Manager (SPM). In this position I was responsible in production planning (in consultation with Team Leaders and SPM) and ensuring that these plans were successfully implemented. I was responsible for implementation of policies and procedures and recommendations for improvements in production methods, equipment, operating procedures, training and coaching and ensuring safe working conditions. In the event of an incident I would instigate investigation into the root cause and recommend safe, productive strategies to ensure the incident would not be repeated. As the Night Shift Supervisor I was responsible for ALL operations and HR issues after the SPM had finished duty for the night and I was therefore the senior manager in the Facility. Show less

• Team Leader (Mail Processing Co-Ordinator Grade 2 - MPC2)

  • Sep 1999 - Mar 2015

  I provided guidance, instruction, direction and leadership to teams (up to 40+). I led these teams towards a common goal whilst ensuring highest safety standards.I would attend nightly production planning meetings to devise strategies (in conjunction with other Team Leaders, Shift Supervisor and Shift Production Manager) for the successful, safe production for the shift.Coaching and training (including succession management) was a regular role for me.

• Leading Hand (Senior Mail Officer Grade 2 - SMO2)

  • Sep 1997 - Sep 1999

  I was responsible for the smooth and safe operation of my team, following the direction of my Team Leader. I was actively helping my team members to meet goals whilst mediating concerns with upper management.

• Mail Officer

  • Aug 1995 - Sep 1997



Department of Social Services (DSS)

• Australia
• Public Policy Offices
• 700 & Above Employee

• Adminstrative Service Officer Grade 4 (ASO4)

  • Mar 1992 - Dec 1994

  This Department is now known as Centrelink. In this role I prepared work to be accomplished by gathering and sorting documents and related information. I paid invoices by verifying transaction information, scheduling and preparing disbursements and obtaining authorisation of payment.I also reconciled processed work by verifying entries and comparing system reports to balances. I charged expenses to accounts and cost centres by analysing invoice/expense reports and recorded entries.

• Adminstrative Service Officer Grade 4 (ASO4) - Field Officer

  • Feb 1982 - Mar 1994

  This Department is now known as Centrelink.I was responsible for instigating investigations into clients' continuing eligibility to receive benefits from the Department. I developed excellent negotiating skills in confrontational situations.I was working alone outside the officer for most of the day visiting clients where I was able to develop my time management and planning skills as well as my interpersonal and communication skills.I also developed the skill to Interpret the Social Security Act in order to correctly implement to any given situation. I was also required to calculate and implement overpayments as as result of incorrect information. Where legal prosecution was warranted as a result of my investigation I would attend court to present evidence. Show less