Ke'Aundra T.

Front of House Lead - Key Holder at Exxir
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Contact Information
us****@****om
(386) 825-5501
Location
Dallas-Fort Worth Metroplex

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Credentials

  • Foundations of Project Management
    Coursera
    Sep, 2022
    - Nov, 2024

Experience

  • Exxir
    • United States
    • Real Estate
    • 1 - 100 Employee
    • Front of House Lead - Key Holder
      • Sep 2022 - Present

      • Interim General Manager. Efficient resolution of customer complaints. • Estimate future inventory with accuracy on a weekly basis. • Maintain excellent service and atmosphere by upholding strong Front of House standards. • Interim General Manager. Efficient resolution of customer complaints. • Estimate future inventory with accuracy on a weekly basis. • Maintain excellent service and atmosphere by upholding strong Front of House standards.

  • Spiral Diner and Bakery LLC
    • United States
    • Restaurants
    • 1 - 100 Employee
    • Shift Manager
      • May 2021 - Aug 2022

      • Trained and coached 4 team members into shift leads. Supervised 8-10 team members each shift. • Appraised staff performance daily and provided feedback to improve productivity • Coordinate daily Front of the House and Back of the House restaurant management operations • Implemented policies and protocols to maintain future restaurant operations • Created detailed reports on daily/monthly revenues and expenses • Estimated future inventory with accuracy on a daily basis to serve over 900 weekly customers. • Maximized customer satisfaction by building relationships and maintaining a loyal customer following Show less

  • Baylor Scott & White Health
    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Contact Center Specialist
      • Sep 2019 - Apr 2021

      • Managed 90+ inbound and outbound calls daily in a timely manner. • Scheduled patient appointments, maintained demographic information, and met patient needs via EPIC. • Identified patient needs, clarified information, and provided solutions to issues - escalated calls as needed. • Managed 90+ inbound and outbound calls daily in a timely manner. • Scheduled patient appointments, maintained demographic information, and met patient needs via EPIC. • Identified patient needs, clarified information, and provided solutions to issues - escalated calls as needed.

  • RATCLIFF YOUTH AND FAMILY SERVICES
    • United States
    • 1 - 100 Employee
    • Caregiver
      • Dec 2017 - Sep 2019

      • Cared for 5 clients on rotation. Received a 100% client satisfaction rating. • Implemented group activities that improved resident and staff engagement. • Assisted clients in daily living such as bathing, toileting, personal hygiene, medication, and transportation. • Maintained client confidentiality. • Cared for 5 clients on rotation. Received a 100% client satisfaction rating. • Implemented group activities that improved resident and staff engagement. • Assisted clients in daily living such as bathing, toileting, personal hygiene, medication, and transportation. • Maintained client confidentiality.

Education

  • University of North Texas
    Bachelor's degree, Communication and Media Studies
    2014 - 2018

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